Social Services Coordinator

Job Title: Social Services Coordinator

Department: Social Services

Reports To: Social Services Manager

FLSA Status: Exempt

Prepared by: Human Resource

Prepared Date: 11/2025

SUMMARY

The purpose of this position is to be responsible for connecting individuals and families with essential resources and support services to enhance their quality of life.

NATURE OF WORK

Performs responsible administrative, programmatic, and community-based work in developing, implementing, and coordinating the City’s social services programs. The Social Services Coordinator supports and facilitates the effective delivery of social service initiatives that enhance the well-being of residents through partnerships with community organizations, local agencies, and charitable entities.

This position plays a key role in outreach, participant engagement, and program execution for city initiatives. Work includes frequent contact with residents, civic groups, vendors, and volunteers. The employee exercises independent judgment within established policies and procedures and works under the general supervision of the Social Services Manager.

KEY RESPONSIBILITIES

• Responds to written and oral inquiries regarding social services programs.
• Conducts outreach, recruitment, and presentations to residents, participants, sponsors, and community organizations.
• Assists with program development, implementation, and evaluation to meet departmental goals.
• Seeks sponsorships, and volunteers for social services programs.
• Compiles, reviews, and maintains participant eligibility documentation and case files.
• Maintains accurate databases by entering new and updated participant and service information.
• Organizes and supports program events, activities, and community outreach initiatives.
• Assists with packaging, food distribution, and homebound deliveries for the Food Pantry program.
• Develops outreach materials such as flyers, brochures, forms, and social media posts.
• Prepares reports, summaries, and program data for departmental and grant reporting.
• Coordinates and schedules volunteers and vendors as needed.
• Processes requisitions, invoices, and statistical or financial data related to assigned programs.
• Performs other related duties as assigned.

KNOWLEDGE, ABILITIES AND SKILLS.

• Considerable knowledge of community resources, public assistance programs, and social service coordination.
• Ability to establish and maintain effective relationships with residents, civic organizations, officials, and partner agencies.
• Strong organizational and time management skills; ability to prioritize multiple tasks and meet deadlines.
• Skill in preparing outreach materials, managing databases, and presenting information clearly.
• Ability to perform physical labor includes lifting, packing, and setting up for events.
• Ability to maintain confidentiality and demonstrate cultural competence with diverse populations.
• Proficiency in Microsoft Office Suite and related software applications.
• Ability to work flexible hours, including evenings and weekends, as needed for community events.

EDUCATION

Associate degree in Social Work, Public Administration, Human Services, or related field. Bachelor’s degree preferred.

EXPERIENCE AND TRAINING

Considerable experience in social service program coordination, community engagement, or administrative work.

Possession of a valid Florida Driver’s License.

SUPERVISION RECEIVED

General and specific assignments are received as to beats or details and work is normally performed with latitude for the use of independent judgment in the selection of work methods and procedures, subjects to review through analysis of reports, personal inspection, and discussion

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

On a continuous basis sit at a desk and/or stand for long periods of time. Frequently required to walk. Frequently required to see, hear, and talk with employees and the public. Frequently required to read and/or present documents, write or use keyboard to communicate through written means, use a calculator to compute figures. On occasion it is requested to climb or balance, stoop, kneel, crouch, or smell. Intermittently twist and reach office equipment. On occasion it is required to lift or carry weights up to 20 pounds. Specific vision requirements include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Employment At-Will

Employees have a work-at-will relationship throughout their employment. This means that employment is for an undefined period. Either the employee or the City OF Opa-Locka, without cause or notice, may terminate it.

Equal Employment Opportunity/EEO

The City of Opa-Locka is committed to a policy of equal employment opportunity for all employees and applicants. Under this policy, all employees and applicants will be treated fairly and equally, and the City of Opa-Locka will comply with all applicable local, state, and federal employment discrimination laws. These protections extend to all management practices and decisions, including recruitment and hiring, performance appraisals, promotions, termination, training, and career development. selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.