Receptionist - Mayor's Office

Work Type: Part-time

Nature of Work: This work involves answering telephone calls and greeting visitors to the Mayor’s Office. Work includes responding to questions, taking messages, referring callers and opening and distributing incoming mail.

Education and Experience: (The knowledge, skills, and abilities above may be acquired through, but are not limited to, the following combination of education and/or experience.)

Graduation from high school or equivalent AND One (1) year of experience in clerical work.

Required Knowledge, Skills, And Abilities

• Knowledge of business English, spelling, grammar, and punctuation in order to proofread correspondence, reports, memoranda, etc.
• Knowledge of general office procedures, standard clerical techniques, and office equipment.
• Knowledge of, and ability to operate, computers and other technology using standard or customized computer or systems software applications appropriate to the assigned tasks.
• Skill in customer service and problem-solving to assist citizens.
• Ability to maintain confidentiality.
• Ability to speak clearly and distinctly and to hear to communicate.
• Ability to learn to use a multi-line telephone system.
• Ability to quickly and accurately perform basic mathematical computations to include addition, subtraction, multiplication, and division.
• Ability to proofread documents for spelling, punctuation, and grammar.
• Ability to learn and adapt to advances in computer and electronics device technology and software.
• Ability to establish and maintain effective working relationships with fellow employees, and with members of the general public.
• Ability to communicate effectively, orally and in writing.
• Ability to adhere to safety policies, procedures and guidelines.
• Ability to sit 76 to 100% of the time; reach 51 to 75% of the time; and stand and walk 0 to 25% of the time.
• Ability to move objects weighing up to 10 pounds 0 to 33% of the time.
  
  

Essential Functions: (Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this classification.)

• Greets and intercepts those who come in person to the Mayor’s office.
• Receives phone calls for Mayor’s office staff using pre-determined protocol; asks questions of callers to determine needs. Responds to questions and refers callers to the appropriate individual or City department/division or Mayor’s hotline to fulfill their needs.
• Records calls in a manner designated to relay messages and/or provide a permanent record.
• Schedules public meeting rooms.
• Enters and retrieves computer data.
• Opens mail for Mayor’s office; sorts and distributes to designated individuals.
• Provides forms and information to callers and visitors upon request.
• Coordinates the circulation of legal and other documentation between the Mayor’s Office, City Clerk, and Department Directors.
• Coordinates printing services for the office.
• Orders supplies, processes expense voucher and forwards to the Finance Department for payment.
• Performs other duties as assigned or as the situation dictates within the scope of this classification.
  
  

Special Qualifications

Pay Range: $21.00 to $24.00 hourly

Benefits: Not applicable to part-time/seasonal employment

Who Can Apply: Any person who meets the qualifications and other requirements described in this posting.

How to Apply: Completed City of Omaha employment applications must be submitted using the on-line application from the City website. It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department. You may confirm receipt of any materials and forms by contacting the Human Resources Department. If the materials are not received in the Human Resources Department, they will not be considered. There will be no exceptions to this rule.

Examination Information: Not applicable to part-time/seasonal employment

Veteran Points: Not applicable to part-time/seasonal employment

Conditions of Employment: Candidates must provide proof of U.S. citizenship, permanent residence, or authorization to work. The City of Omaha reserves the right to conduct pre-employment inquiries or evaluations on candidates for employment as it determines are appropriate for the particular position. Pre-employment inquiries may include, without limitation: verification of employment history and educational attainment; review of driving, credit, and criminal convictions; hearing, drug, functional capacity, psychological, vision, and medical tests; and/or any other relevant background information deemed appropriate to determine the suitability of the applicant for the position. Failure to provide the information requested in the application and hiring process in a truthful, timely, accurate, and complete manner may result in disqualification, revocation of a conditional offer of employment, or termination.

Reasonable Accommodation: The City of Omaha does not discriminate on the basis of disability. If you need a disability-related accommodation during the job application or selection process, advise the Human Resources Department at least 48 hours prior to the need by emailing employment@cityofomaha.org.

If Under Age 16: Any employee under the age of 16 will need to provide a copy of your certified Nebraska Department of Labor Employment Certificate (for Minors 14 and 15 Years of Age) in order to begin working. Visit the Nebraska Department of Labor website to download the form https://dol.nebraska.gov/LaborStandards/WorkerRights/EmploymentOfMinors

For a complete job description please visit the City of Omaha's website at hr.cityofomaha.org/compensation

Contact Points

City of Omaha Human Resources Department

1819 Farnam St, Suite 506

Omaha, NE 68183

Phone: (402) 444-5300

Fax: (402) 444-5314

Website: hr.cityofomaha.org

Email: employment@cityofomaha.org

The City of Omaha is an Equal Opportunity Employer.