What are the responsibilities and job description for the Growth Management Representative position at City of Ocala?
The Growth Management Representative serves as a front-line resource for the City’s Growth Management Department and is responsible for providing a high volume of direct customer service to the public, contractors, and internal staff. The role requires strong technical and communication skills to ensure accuracy, efficiency, and compliance with departmental policies while maintaining positive relationships with customers.ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
None Indicated
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Annual Budget: $0
SUPERVISORY RESPONSIBILITIES
This position will directly supervise 0 employees.
This position may indirectly supervise 0 employees.
If applicable, supervisory responsibilities include interviewing, hiring and trainingemployees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision.
PLANNING
With regard to general assignments in planning time, method, manner and/or sequence of performance of own work. CONSIDERABLE RESPONSIBILITY; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit opportunity for decision-making of minor importance. FREQUENTLY;
Performs work operations which permit opportunity for decision-making of major importance. FREQUENTLY;
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to person and small groups situations.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
SUPERVISION RECEIVED
Under GENERAL SUPERVISON where standard practice enables the employee to PROCEED ALONE on routine work, referring all questionable cases to supervisor.
MENTAL DEMAND
CLOSE; Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization’s operations.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTER
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
ACCURACY
Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time.
PUBLIC CONTACT
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization’s position and operation.
EMPLOYEE CONTACT
Contacts of considerable importance within the department or office. Requires tact in discussing problems and presenting data and making recommendations.
SOFTWARE SKILLS REQUIRED
Accounting Basic
Alphanumeric Data Entry None
Contact Management Basic
Database Basic
Enterprise Resource Planning None
Human Resources Systems None
Payroll Systems Basic
Presentation/PowerPoint None
Programming Languages None
Spreadsheet Basic
Word Processing/Typing Intermediate
ADDITIONAL SOFTWARE SKILLS
Software used includes but it is not limited to Central Square, eTRAKiT, ProjectDox, Qless, and OnBase.
OTHER SKILLS
Ability to follow written and oral instructions. Ability to communicate effectively, both verbally and in writing. And must have strong organizational skills and working knowledge of Microsoft Office and basic computer and math skills.
PHYSICAL ACTIVITIES
While performing the functions of this job, the employee may be required to:
Stand Frequently
Walk Frequently
Sit Regularly
Use hands to handle or feel Regularly
Reach with hands and arms Regularly
Climb or balance Occasionally
Stoop, kneel, crouch or crawl Occasionally
Talk or hear Frequently
Taste or smell Never
WEIGHT LIFT REQUIREMENTS
The employee must occasionally lift and/or move:
Up to 25 pounds
VISION REQUIREMENT
Specific vision abilities required by this job may include:
Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Never
Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Never
Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never
Toxic or caustic chemicals (including potential for chemical spills, etc.) Never
Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Never
Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never
Extreme cold (not weather-related, such as freezer, cold storage, etc.) Never
Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Never
Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never
Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never
Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never
ADDITIONAL INFORMATION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Provide a high volume of direct customer service in person, by telephone, email, and written correspondence. Greet all customers entering the Growth Management Department, answer general questions, and direct individuals to the appropriate department or division. Demonstrate effective conflict management skills when addressing customer concerns or issues. Answer incoming phone calls and provide accurate, courteous assistance. Communicate clearly and concisely in a pleasant, professional tone with sensitivity to the needs of others. Assist permitting staff by supporting customers with understanding requirements for application submission to ensure complete and accurate intake. Assist customers with signing into the QLess check-in system, providing guidance on its use to promote smooth lobby operations. Register new contractors and maintain current documentation, including insurance certificates and state licenses. Support all Growth Management Divisions by providing customer assistance to in-person and incoming phone call customers. Disperse incoming staff mail and departmental correspondence in an accurate and timelymanner. Utilize Microsoft applications (such as Outlook, Word, and Excel) to prepare correspondence, manage data, and support departmental functions. Establish and maintain effective working and professional relationships with both internal staff and external customers. Perform any other related duties as required or assigned.
High school diploma or G.E.D. is required, with a minimum of two years of customer service experience working directly with the general public. Experience must include regular use of the telephone and standard office equipment, or an equivalent combination of training, education, and experience.
Must possess a valid Florida Driver's License with an acceptable driving record.
None Indicated
Annual Budget: $0
This position will directly supervise 0 employees.
If applicable, supervisory responsibilities include interviewing, hiring and training
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision.
PLANNING
With regard to general assignments in planning time, method, manner and/or sequence of performance of own work. CONSIDERABLE RESPONSIBILITY; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit opportunity for decision-making of minor importance. FREQUENTLY;
Performs work operations which permit opportunity for decision-making of major importance. FREQUENTLY;
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to person and small groups situations.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
SUPERVISION RECEIVED
Under GENERAL SUPERVISON where standard practice enables the employee to PROCEED ALONE on routine work, referring all questionable cases to supervisor.
MENTAL DEMAND
CLOSE; Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization’s operations.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTER
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time.
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization’s position and operation.
Contacts of considerable importance within the department or office. Requires tact in discussing problems and presenting data and making recommendations.
Accounting Basic
Alphanumeric Data Entry None
Contact Management Basic
Database Basic
Enterprise Resource Planning None
Human Resources Systems None
Payroll Systems Basic
Presentation/PowerPoint None
Programming Languages None
Spreadsheet Basic
Word Processing/Typing Intermediate
Software used includes but it is not limited to Central Square, eTRAKiT, ProjectDox, Qless, and OnBase.
Ability to follow written and oral instructions. Ability to communicate effectively, both
While performing the functions of this job, the employee may be required to:
Stand Frequently
Walk Frequently
Sit Regularly
Use hands to handle or feel Regularly
Reach with hands and arms Regularly
Climb or balance Occasionally
Stoop, kneel, crouch or crawl Occasionally
Taste or smell Never
The employee must occasionally lift and/or move:
Up to 25 pounds
Specific vision abilities required by this job may include:
Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Never
Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Never
Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never
Toxic or caustic chemicals (including potential for chemical spills, etc.) Never
Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Never
Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never
Extreme cold (not weather-related, such as freezer, cold storage, etc.) Never
Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Never
Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never
Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never
Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Salary : $33,410 - $43,790