What are the responsibilities and job description for the Business Application Analyst - Ocala Fire Department position at City of Ocala?
This is a highly technical and professional position involving business analysis, process mapping, requirements definition and application administration disciplines such as configuration, setup and user security. This position reports to the System Implementation Manager. This position is contingent upon FY26 Budget approval, and the person hired (if budget is approved) may not start prior to 10/1/2025.ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Interact with user groups and management to define and document requirements for business application software.
2. Coordinate the implementation, technical writing and user training activities associated with system changes and/or new system development efforts.
3. Assist in the evaluation and implementation of third-party software applications and development tools where applicable. Develop/maintain test scripts and conduct thorough testing of new and modified applications prior to implementation
4. Build and maintain strong working relationships with City departments to ensure accurate planning and coordinating of all information systems and subsystems and to in accordance with City of Ocala Ordinances.
5. Provide application and business expertise; to assist in the formulation, implementation and evaluation of system enhancements. Create and maintain complete documentation for data and business models.
6. Work with departments to analyze business information, existing procedures, processes and workflow to develop and implement productivity and service enhancements as well as assist in the exploration and recommendation of alternative solutions and methods of operation.
7. Provide support to end users on a variety of issues. Troubleshoot issues with existing or developed systems and works with appropriate resources to resolve them.
8. Respond to telephone calls, email, and staff requests for application support. Track and monitor problems to insure timely resolution.
9. Create advanced queries and reports on various data sources to detect errors and missing information.
10. Administer application security, configuration, maintenance and setup.
11. Work with the Database Administrator and Senior Systems Analyst in applying upgrades and patches to the applications.
12. Provide supervisor with progress/status updates on a regular basis; escalating scheduling delays or other conflicts.
Perform any other related duties as required or assigned.EDUCATION AND EXPERIENCE
High School diploma or GED required. Graduation from an accredited four year college or university with major coursework in Computer Science, Information Systems, Business Administration or related field or related discipline is preferred.
*An equivalent combination of training and professionally responsible experience may substitute for educational requirements*
Minimum three (3) years of business application (such as CIS, FIS, GIS, AMR, or other City information system) or functional support experience.
Experience with network architectures, relational databases (Oracle or SQL Server) and client/server environment desired.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid Florida Driver's License with an acceptable driving record.
PLANNING
With regard to general assignments in planning time, method, manner and/or sequence of performance of own work:
CONSIDERABLE RESPONSIBILITY; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit opportunity for decision-making of minor importance:
FREQUENTLY
COMMUNICATION SKILLS
Ability to read, analyze, and understand the most complex documents; Ability to respond effectively to the most sensitive inquiries or complaints.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
SUPERVISION RECEIVED
Under general direction, WORKING FROM POLICIES AND GENERAL DIRECTIVES. RARELY REFERS SPECIFIC CASES TO supervisor unless clarification or interpretation of the organization’s policy is required.
MENTAL DEMAND
CLOSE; Operations requiring close and continuous attention for control of operations.
Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization’s operations.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTER
Computer software programming, level II technician support, project management; system analyst and comprehensive computer software support/help and/or web site development and connectivity.
ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation.
PUBLIC CONTACT
Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc.
EMPLOYEE CONTACT
Contact with other departments or offices and also frequently with individuals in middle level positions; consulting on problems that necessitate judgment and tact, plus frequent contact with senior level internal officials.
SOFTWARE SKILLS REQUIRED
10-Key Basic
Accounting Intermediate
Alphanumeric Data Entry Intermediate
Contact Management Intermediate
Database Intermediate
Enterprise Resource Planning Intermediate
Human Resources Systems Basic
Payroll Systems Basic
Presentation/PowerPoint Basic
Programming Languages Intermediate
Spreadsheet Intermediate
Word Processing/Typing Intermediate
OTHER SKILLS
1. In-depth knowledge of business applications and functional operations with the ability to thoroughly analyze existing processes
2. Ability to conduct functional analysis, detail and document system requirements, evaluate third-party software applications, and implement new systems
3. Ability to analyze and interpret data and solve problems
4. Ability to effectively establish task and project priorities
5. Ability to read and comprehend technical and business material to stay abreast of technology trends and changes
6. Ability to learn new methods, procedures, and operations
7. Ability to utilize MS Office applications and integrate with other application systems 8. Knowledge of accounting principles and practices
9. Ability to plan and direct the work of others; must demonstrate teambuilding skills
10. Ability to establish and maintain effective working relationships with employees, supervisors, other City Departments and the general public
11. Ability to communicate effectively.
PHYSICAL ACTIVITIES
While performing the functions of this job, the employee may be required to:
Stand Occasionally
Walk Occasionally
Sit Regularly
Use hands to handle or feel Occasionally
Reach with hands and arms Occasionally
Climb or balance Never
Stoop, kneel, crouch or crawl Never
Talk or hear Continuously
Taste or smell Never
WEIGHT LIFT REQUIREMENTS
The employee must occasionally lift and/or move:
Up to 10 pounds
VISION REQUIREMENT
Specific vision abilities required by this job may include:
Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work near moving mechanical parts (spinning shafts, engines, lifts, etc.)
Never
Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.)
Never
Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.)
Never
Toxic or caustic chemicals (including potential for chemical spills, etc.)
Never
Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather)
Never
Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.)
Never
Extreme cold (not weather-related, such as freezer, cold storage, etc.)
Never
Extreme heat not weather-related, such as furnace, kitchen, ovens, etc. where temp is regularly above 100 degrees F)
Never
Risk of electrical shock (live electrical wires, equipment that retains power after shutoff)
Never
Work with explosives (TNT, dynamite, nitroglycerine or other related explosives)
Never
Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.)
Never
Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.)
Never
The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.)
ADDITIONAL INFORMATION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
1. Interact with user groups and management to define and document requirements for business application software.
2. Coordinate the implementation, technical writing and user training activities associated with system changes and/or new system development efforts.
3. Assist in the evaluation and implementation of third-party software applications and development tools where applicable. Develop/maintain test scripts and conduct thorough testing of new and modified applications prior to implementation
4. Build and maintain strong working relationships with City departments to ensure accurate planning and coordinating of all information systems and subsystems and to in accordance with City of Ocala Ordinances.
5. Provide application and business expertise; to assist in the formulation, implementation and evaluation of system enhancements. Create and maintain complete documentation for data and business models.
6. Work with departments to analyze business information, existing procedures, processes and workflow to develop and implement productivity and service enhancements as well as assist in the exploration and recommendation of alternative solutions and methods of operation.
7. Provide support to end users on a variety of issues. Troubleshoot issues with existing or developed systems and works with appropriate resources to resolve them.
8. Respond to telephone calls, email, and staff requests for application support. Track and monitor problems to insure timely resolution.
9. Create advanced queries and reports on various data sources to detect errors and missing information.
10. Administer application security, configuration, maintenance and setup.
11. Work with the Database Administrator and Senior Systems Analyst in applying upgrades and patches to the applications.
12. Provide supervisor with progress/status updates on a regular basis; escalating scheduling delays or other conflicts.
Perform any other related duties as required or assigned.EDUCATION AND EXPERIENCE
High School diploma or GED required. Graduation from an accredited four year college or university with major coursework in Computer Science, Information Systems, Business Administration or related field or related discipline is preferred.
*An equivalent combination of training and professionally responsible experience may substitute for educational requirements*
Minimum three (3) years of business application (such as CIS, FIS, GIS, AMR, or other City information system) or functional support experience.
Experience with network architectures, relational databases (Oracle or SQL Server) and client/server environment desired.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid Florida Driver's License with an acceptable driving record.
PLANNING
With regard to general assignments in planning time, method, manner and/or sequence of performance of own work:
CONSIDERABLE RESPONSIBILITY; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit opportunity for decision-making of minor importance:
FREQUENTLY
COMMUNICATION SKILLS
Ability to read, analyze, and understand the most complex documents; Ability to respond effectively to the most sensitive inquiries or complaints.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
SUPERVISION RECEIVED
Under general direction, WORKING FROM POLICIES AND GENERAL DIRECTIVES. RARELY REFERS SPECIFIC CASES TO supervisor unless clarification or interpretation of the organization’s policy is required.
MENTAL DEMAND
CLOSE; Operations requiring close and continuous attention for control of operations.
Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization’s operations.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTER
Computer software programming, level II technician support, project management; system analyst and comprehensive computer software support/help and/or web site development and connectivity.
ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation.
PUBLIC CONTACT
Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc.
EMPLOYEE CONTACT
Contact with other departments or offices and also frequently with individuals in middle level positions; consulting on problems that necessitate judgment and tact, plus frequent contact with senior level internal officials.
SOFTWARE SKILLS REQUIRED
10-Key Basic
Accounting Intermediate
Alphanumeric Data Entry Intermediate
Contact Management Intermediate
Database Intermediate
Enterprise Resource Planning Intermediate
Human Resources Systems Basic
Payroll Systems Basic
Presentation/PowerPoint Basic
Programming Languages Intermediate
Spreadsheet Intermediate
Word Processing/Typing Intermediate
OTHER SKILLS
1. In-depth knowledge of business applications and functional operations with the ability to thoroughly analyze existing processes
2. Ability to conduct functional analysis, detail and document system requirements, evaluate third-party software applications, and implement new systems
3. Ability to analyze and interpret data and solve problems
4. Ability to effectively establish task and project priorities
5. Ability to read and comprehend technical and business material to stay abreast of technology trends and changes
6. Ability to learn new methods, procedures, and operations
7. Ability to utilize MS Office applications and integrate with other application systems 8. Knowledge of accounting principles and practices
9. Ability to plan and direct the work of others; must demonstrate teambuilding skills
10. Ability to establish and maintain effective working relationships with employees, supervisors, other City Departments and the general public
11. Ability to communicate effectively.
PHYSICAL ACTIVITIES
While performing the functions of this job, the employee may be required to:
Stand Occasionally
Walk Occasionally
Sit Regularly
Use hands to handle or feel Occasionally
Reach with hands and arms Occasionally
Climb or balance Never
Stoop, kneel, crouch or crawl Never
Talk or hear Continuously
Taste or smell Never
WEIGHT LIFT REQUIREMENTS
The employee must occasionally lift and/or move:
Up to 10 pounds
VISION REQUIREMENT
Specific vision abilities required by this job may include:
Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work near moving mechanical parts (spinning shafts, engines, lifts, etc.)
Never
Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.)
Never
Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.)
Never
Toxic or caustic chemicals (including potential for chemical spills, etc.)
Never
Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather)
Never
Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.)
Never
Extreme cold (not weather-related, such as freezer, cold storage, etc.)
Never
Extreme heat not weather-related, such as furnace, kitchen, ovens, etc. where temp is regularly above 100 degrees F)
Never
Risk of electrical shock (live electrical wires, equipment that retains power after shutoff)
Never
Work with explosives (TNT, dynamite, nitroglycerine or other related explosives)
Never
Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.)
Never
Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.)
Never
The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.)
ADDITIONAL INFORMATION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Salary : $64,000 - $84,920
