What are the responsibilities and job description for the Administrative Assistant - Utilities position at City of Newberry?
Reports To: Utilities Director
FLSA Status: Non-Exempt
General Purpose
Performs customer service and administrative support functions for the Utilities Department. Serves as the primary point of contact for utility customers and assists with daily front desk operations, customer inquiries, account maintenance, and records management.
Essential Duties and Responsibilities
- Serve as the first point of contact for utility customers by phone, email, and in person.
- Assist customers with utility service requests, account inquiries, service transfers, and general utility-related questions.
- Process utility-related paperwork and maintain accurate customer and service records.
- Route customer concerns, work orders, and service requests to appropriate utility personnel.
- Maintain front desk operations and provide professional and courteous customer service.
- Assist with data entry, filing, scanning, and record retention activities.
- Receive and distribute departmental correspondence and documents.
- Support utility staff with administrative tasks and special projects as assigned.
- Perform other related duties as required and special projects as required.
- Dispatch work orders and service request to the field.
- Other duties may be assigned as needed.
Knowledge, Skills, and Abilities
- Ability to provide excellent customer service and communicate effectively with the public.
- Knowledge of basic office practices and computer applications.
- Ability to maintain accurate records and perform data entry with attention to detail.
- Ability to work independently and maintain confidentiality.
- Ability to multitask and prioritize duties in a fast-paced environment.
- Working knowledge of Microsoft office, specifically, Word and Excel.
Minimum Qualifications
High school diploma or GED required.
Work Schedule
This is a part-time position working up to 20 hours per week. Hours may vary based on departmental needs.
External applications may be completed online by visiting our Career Center or a paper version can be completed and mailed to: City of Newberry, Attn: HR, P.O. Box 538, Newberry, SC 29108. Applications may be obtained on the City’s webpage at https://www.cityofnewberry.com/careers or by contacting Human Resources at 803-321-1000. Applicants may request an application in-person at City Hall 1330 College Street, Newberry, SC 29018 between 8:30 a.m. and 5:00 p.m. Monday – Friday.
The City of Newberry is an Equal Opportunity Employer ~ This organization is inclusive and diverse and encourages all people meeting the required qualifications to apply.