What are the responsibilities and job description for the SENIOR INFORMATION TECHNOLOGY ANALYST position at City of National City?
The National City Police Department is actively seeking a full-time Senior Information Technology Analyst to join their team!
THE CITY:
National City’s multi-cultural population, mild climate and central location make National City a great place to live and work. The City takes great pride in its rich history and traditions, diverse cultures, dynamic and progressive atmosphere, strong community spirit, schools, neighborhoods and vibrant business districts. National City, San Diego County’s second oldest city, is truly “In the center of it all.” National City is 10 minutes from everywhere and positioned for prosperity, with proximity to the San Diego Bay, US-Mexico border, downtown San Diego, international airport, rail, San Diego State University, and other colleges and universities. National City is circled by interstates 5 and 805, and highways 54 and 15. For more information on the City of National City, please visit our website at:www.nationalcityca.gov.
THE POSITION:
Under general direction, provides full technical support functions for the National City Police Departments Information Technology (IT) network and communications systems; identifies and resolves problems; and maintains computer hardware and software systems, technology infrastructure, communications equipment, and peripherals; serves as subject matter expert and functional lead operator on IT network, application, and database projects.
The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.
- Serves as subject matter expert and functional lead operator on IT network, application, and database projects; conducts research and performs analyses; prepares reports regarding project feasibility, equipment utilization, project plans, and application integration.
- Maintains the network infrastructure, resources, access, and security for the IT Division; analyzes and resolves problems, and verifies the integrity, security, and effective performance of the network systems; performs work within scope of authority and training, and according to IT policies and procedures.
- Administers, updates, and maintains network servers; identifies and defines network problems, isolates errors, and implements technical solutions; works independently, and makes appropriate decisions based on experience and training.
- Monitors status, functionality, and utilization of network environment; resolves configuration, connectivity and traffic issues; monitors system firewalls, and identifies and resolves security and access issues.
- Documents all changes to network environment; assures optimum network performance, system integrity, and maximum uptime; performs backup and restore functions.
- Maintains work log of service requests, equipment malfunctions, software errors, failures, and technical configurations; identifies and reports trends and technical problems that need to be addressed by improved methodologies, procedures, and policies.
- Analyzes and resolves technical problems; notifies manager and other IT technicians of unusual problems and problem trends in order to provide improved IT services.
- Responds to help desk inquiries and requests for Information Technology (IT) services.
- Provides technical support, training, and assistance to employees; explains IT issues, and implements solutions according to IT Division standards, guidelines, and procedures; follows up with users to verify the functionality of the users' systems.
- Installs, moves, updates, and integrates computers, workstations, system components, communications equipment, and peripherals; installs and configures software upgrades, enhancements, and revised functions; verifies performance of user's systems.
- Maintains and enforces all aspects of computer security procedures and standards, including the confidentiality of work-related issues and City information.
- Performs other related duties as required or assigned
Training and Experience: Any combination equivalent to training and experience that could likely provide the required knowledge, skills, and abilities will be qualifying. A typical way to obtain the required knowledge, skills, and abilities would be: Associate of Science degree in information science, computer science or a closely related field with four (4) years of advanced journey-level experience in computer operation, including installation, troubleshooting and maintenance of virtualization software, Active Directory, firewalls, and other network systems and devices.
Knowledge and Skills in: Current principles and practices of computer systems configuration, administration, security, maintenance, operation, and troubleshooting. Setup, operation, and maintenance of PCs, virtual and physical servers in a LAN/WAN/wireless and wired environment, including installation, troubleshooting, and repair of components. Operation, configuration, and troubleshooting of networking components connecting offices via WAN circuits and fiber optic systems, especially administration and management of highly segmented TCP/IP environments. Public safety computer systems in use in the City, including, but not limited to mobile data terminals in vehicles, computer aided dispatch, public records management, and wireless and cellular broadband network technologies. Other systems/programs in use in the City, including, but not limited to network and computer operating systems, databases, email systems, antivirus products, and backup products, VOIP telephone and voicemail systems. Common administration and troubleshooting of printers, disk drives, modems and other network communication equipment, such as firewalls, switches, and routers. Common and specific information systems methods, principles, and practices as they relate to municipal management information systems operations. Pertinent federal, state, and local laws and regulations as they relate to information systems management in a municipal organization.
Ability to: Install, evaluate, test, configure, maintain, and troubleshoot a variety of operating systems and supporting hardware/software. Effect repairs and system changes and enhancements with low user visibility. Analyze, troubleshoot, and resolve highly technical networking issues. Respond to requests and inquiries from network users and provide assistance as needed. Meet deadlines and prioritize tasks with and without direction. Communicate clearly and concisely, both orally and in writing. Oversee, direct and coordinate the work of lower level staff. Establish, maintain, and foster positive working relationships with all levels of staff and contacts in outside consultants/agencies.
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed to ensure all minimum requirements have been met. For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview. Please ensure your contact information is current in your govermentjobs account or you may miss employment opportunities. In addition to completing the online application, candidates must attach a resume highlighting their relevant education and work history.
NOTE: Successful candidates will be subject to a thorough background investigation, including fingerprinting, computer voice stress analysis (CVSA), and medical examination.
Salary : $104,830 - $127,422