Human Resources Generalist

To be considered for this position, applications must be filled out completely and contain all employment history. Any gaps in employment greater than 6 months should be explained in the question section of the application.

Job Announcement

Job Description

Human Resources Generalist

The purpose of this position is to perform human resources work and carry out responsibilities in one or more of the functional areas, recruitment and selection, training and development, leave of absence management, employee benefits and wellness, and other human resources programs.

• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions utilizing an applicant tracking system.
• Collaborates with supervisors to understand skills and competencies required for job openings, updates job descriptions and interview questions, sources and screens applicants, prepares and updates offer letters, and conducts recruitment outreach.
• Reviews pre-employment documents through the onboarding portal, communicates with hiring supervisors and applicants on the status of the pre-employment process.
• Assists applicants with completing online application, responds to calls and emails regarding application status, provides timely notification to applicants not selected for the position, and closes requisitions.
• Develops and delivers training on company policies, procedures and professional development, partners with supervisors and employees to conduct needs assessments, designs training to enhance skills and knowledge, monitors and evaluates the effectiveness of training and makes improvements as needed.
• Facilitates supervisor training, creates meaningful content to address training needs, partners with departments to schedule sessions, and communicates with employees regarding training dates and follow up assignments.
• Utilizes learning management system to build and launch courses, reviews course content, selects featured courses, enrolls and updates employee attendance, resets passwords, and pulls reports as needed and requested.
• Monitors completion of mandatory and non-mandatory training, to include certifications and licenses, education assistance, and employee participation in other HR programs.
• Supports the performance management process to include hierarchy review, build and update evaluation content, create probationary reviews, change and add raters, and pull status reports as requested.
• Conducts stay and exit interviews, organizational climate and culture surveys, reviews and analyzes data to make actionable recommendations for employees and organization.
• Administers employee benefits and wellness programs in compliance with federal, state, and local employment laws and regulations, and recommended best practices; to include EEO, FLSA, ADA, FMLA and unemployment insurance.
• Oversees vendor relationships, serves as the primary point of contact, addresses issues, monitors vendor performance to ensure the effective delivery of services, to include regular meetings, feedback sessions, and annual reviews.
• Processes leave of absence requests as required by law and City policies, provides employees with appropriate paperwork, tracks and monitors leave requests, communicates with employees on required documents, and communicates return to work date with supervisors.
• Participates in other departmental activities and events; career fairs, community involvement, employee recognition, benefit fairs, wellness initiatives, new hire orientation, volunteer recognition and First in Service training.
• Performs other administrative tasks in support of department activities; verifies employment information, public student loan forgiveness program, random drug testing, reconciles insurance billings, and processes employee documents using various systems.
• Provides customer service by greeting employees and the public. Answers incoming calls, responds to emails, assists in responding to employee questions or complaints.
• Operates a computer, or office equipment, as necessary to complete essential functions, including the use of Microsoft 365 and various other systems.
• Maintains awareness of new government and human resources regulations, products, methods, trends, techniques, and advances in profession.

Minimum Qualifications

Bachelor’s degree with a minimum of three (3) years of experience in human resources that demonstrates an understanding of human resources principles, practices, and procedures.

• Knowledge of Human Resources rules and regulations including FMLA.
• Knowledge of City’s benefit programs and procedures.
• Knowledge of City’s HR policies and procedures.
• Knowledge of the recruitment, interviewing, and onboarding process for the City.
• Knowledge of customer service principles.
• Skill in communicating, both verbally and in writing.
• Skill in gathering information, both informally and formally, in order to take timely action.
• Skill in combining or separating tasks for efficient work flow.
• Skill in influencing others.
• Skill in persuading.
• Skill in coordinating activities of a project, program, or designated area of responsibility.
• Skill in performing addition, subtraction, multiplication, and division; calculating decimals, percentages, and fractions; and interpreting graphs.
• Skill in handling risk and uncertainty.
• Ability to maintain confidentiality.
• Ability to pay attention to details.
• Ability to listen.
• Ability to establish rapport with others.
• Ability to simplify complex procedures.
• Ability to work well with a diverse employee population.
• Ability to evaluate, audit, deduce, and/or assess data using established criteria.
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form.
• Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

Supplemental Information

For questions regarding this position or the application process, please contact the City of Myrtle Beach Human Resources Department at 843-918-1114 or humanresources@cityofmyrtlebeach.com.