What are the responsibilities and job description for the Police Technical Support Specialist position at City of Montrose?
Basic Purpose of the Job:
Under general supervision, provides technical support for all agencies on shared law enforcement database system and performs a variety of duties and responsibilities within the police records division. Compiles and maintains various records in the Police Department, provides telephone support for the department, assists citizens. Maintains and uses the police department's record data base (Spillman) system.Essential Functions:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur.
Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).Job Requirements:
Sedentary work requiring occasional lifting of up to 50 pounds, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing for transcribing, and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable environment. Subject to sitting for long periods of time. Occasional contact with stressful situations and irate individuals. Unconventional work hours required including nights, weekends and holidays. Frequent travel may be required.Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.
Under general supervision, provides technical support for all agencies on shared law enforcement database system and performs a variety of duties and responsibilities within the police records division. Compiles and maintains various records in the Police Department, provides telephone support for the department, assists citizens. Maintains and uses the police department's record data base (Spillman) system.Essential Functions:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
- Assist with server and database maintenance for Spillman system; interface and audits included in addressing in Spillman Law Enforcement Sentryx-Geobase/GIS Mapping Module. Assist in programming and maintaining the 800 MHz Radio system. Complete and update documentation for police department's computer and radio systems.
- Assist in daily backups on all law enforcement databases.
- Set up state and federal database connectivity on police department computers, assist all agencies regarding Spillman and third party interface issues. Setup, start and stop server processes, enter new accounts, update proper codes and lock employee accounts on the Linux Server and complete the setup in Spillman/Sentryx Law Enforcement Database System. Maintain and replace radio equipment when requested.
- Understand patrol vehicle equipment layout. Troubleshoot differences between vehicle mechanical vs equipment issues.
- Assist with compiling crime statistics reports from the Spillman server and other systems when requested. Facilitates the exchange of database information with crime mapping and other related analytical software packages.
- Work with IT staff in developing and coordinating in maintaining an effective and efficient partnership related to all aspects of software/hardware acquisition and interface, design/development, inventory, upgrades and systems maintenance.
- Train users and other peers in use of police application programs and systems providing ongoing technical support to ensure users maintain appropriate skills.
- Troubleshoot and correct routine problems with computer hardware and software. Work with IT for hardware replacement. Consult with IS and vendors for more difficult problems.
Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur.
Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).Job Requirements:
- Associate's degree with a technical emphasis from an accredited college preferred.
- Must be proficient with PC technology and Microsoft Desktop operating systems.
- Two (2) years' of experience in an information technology field.
- Ability to implement projects with minimum supervision.
- Ability to become proficient in: Redhat Linux Server, Spillman/Sentryx Law Enforcement Database System, Spillman Law Enforcement Sentryx-Geobase/GIS Mapping Module.
- Must have working knowledge of Spillman third party interfaces and connectivity and understanding of the 800 MHz Radio system functionality.
- Ability to obtain the following Certifications: State CCIC/NCIC, and CCRN.
- Current Colorado driver's license with acceptable record.
Sedentary work requiring occasional lifting of up to 50 pounds, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing for transcribing, and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable environment. Subject to sitting for long periods of time. Occasional contact with stressful situations and irate individuals. Unconventional work hours required including nights, weekends and holidays. Frequent travel may be required.Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.