What are the responsibilities and job description for the Guest Service Associate (PT) position at City of Monticello?
JOB
The City of Monticello is currently accepting applications for part-time guest service associates to greet and assist guests at the front counter. A variety of shifts are available. All employees receive a free single membership to the facility and employees who work at least 20 hours per 2-week period earn an extra $1-$3 per hour. This position will remain open until filled.General Statement of Duties: Performs routine to semi-skilled customer service, scheduling and receptionist work for the Community Center front desk; perform other duties as required. Supervision Required: Works under the technical supervision of the Facility Lead; receives general oversight from the Member Services Manager. Supervision Exercised: None
EXAMPLE OF DUTIES
The listed examples may not include all duties performed by all positions in this class. Duties may vary somewhat. Provides quality customer service to all those visiting or using the services of the community center, including member and guest check-in.Sells community center memberships and registers users for a variety of programs.Handles customer concerns, injuries or other issues until a Manager or Facility Lead is available.Monitors the building by walking through to ensure appropriate facility use, customer payment for facility, etc.Cleans the front desk and concession area and adjacent hallway; performs less routine cleaning during down times.Stocks, prepares and sells concession items.Operates the cash registers for all financial transactions and balances the register at the end of the shift.Answers telephones, takes messages, provides information and assistance to callers.Prepares and cleans the birthday party room and provides general assistance to the renter. Assists with other rental spaces at MCC with direction from supervisors. May perform light typing, word processing and filing as assigned. Performs other duties as needed or assigned.
SUPPLEMENTAL INFORMATION
Previous customer service experience preferred but not required.
The City of Monticello is currently accepting applications for part-time guest service associates to greet and assist guests at the front counter. A variety of shifts are available. All employees receive a free single membership to the facility and employees who work at least 20 hours per 2-week period earn an extra $1-$3 per hour. This position will remain open until filled.General Statement of Duties: Performs routine to semi-skilled customer service, scheduling and receptionist work for the Community Center front desk; perform other duties as required. Supervision Required: Works under the technical supervision of the Facility Lead; receives general oversight from the Member Services Manager. Supervision Exercised: None
EXAMPLE OF DUTIES
The listed examples may not include all duties performed by all positions in this class. Duties may vary somewhat. Provides quality customer service to all those visiting or using the services of the community center, including member and guest check-in.Sells community center memberships and registers users for a variety of programs.Handles customer concerns, injuries or other issues until a Manager or Facility Lead is available.Monitors the building by walking through to ensure appropriate facility use, customer payment for facility, etc.Cleans the front desk and concession area and adjacent hallway; performs less routine cleaning during down times.Stocks, prepares and sells concession items.Operates the cash registers for all financial transactions and balances the register at the end of the shift.Answers telephones, takes messages, provides information and assistance to callers.Prepares and cleans the birthday party room and provides general assistance to the renter. Assists with other rental spaces at MCC with direction from supervisors. May perform light typing, word processing and filing as assigned. Performs other duties as needed or assigned.
SUPPLEMENTAL INFORMATION
Previous customer service experience preferred but not required.
Salary : $13 - $17