Recreation Assistant: Customer Experience

Salary

$19.35 - $21.26 Hourly

Location

Missoula, Montana

Job Type

Regular, Full-Time

Job Number

00688

Department

Parks & Recreation

Opening Date

04/15/2026

• Description
• Benefits
• Questions
  
  

Overview

Join the City of Missoula Parks & Recreation team as a Recreation Assistant – Customer Experience and be the welcoming face of our community spaces.

This position is perfect for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about helping others access recreation programs and services.

In this role, you’ll assist customers in person and over the phone, process registrations and payments, and support the coordination of programs, rentals, and events. You’ll play an important part in creating a positive, efficient, and engaging experience for everyone who interacts with Parks & Recreation.

Screening of applications will begin on Monday, April 27, 2026. It is in your best interest to apply before this date. Applications will continue to be accepted until an adequate applicant pool has been established.

To Apply: All applicants must submit a City of Missoula application.

Resumes will not be reviewed. All details should be entered on the application.

• This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities. The wage range posted is the starting range for the Career Ladder Level I position and will increase each year for longevity and cost of living adjustments.
  
  

The Full Wage Range:

Career Ladder Level I - $19.35 - $22.53/hour.

Career Ladder Level II - $20.72 - $24.14/hour.

Career Ladder Level III - $22.20 - $25.85/hr.

Essential Functions

This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.

All Positions:

• Provide support to program staff by facilitating and organizing logistics for various programs, services, and facilities, including transportation, storage facilities, equipment, etc.
• Assist with planning and facilitating various program activities and/or special events.
• Serve as shift lead within specified area of focus at assigned locations.
• Communicate with participants and families; respond to inquiries and provide important program and facility information; assist with customer service complaints.
• Assist with tracking program attendance and evaluation participant satisfaction.
• Coach and mentor short term and intermittently scheduled staff; encourage clear and professional communication among team members.
• Assist with responding and reporting injuries, accidents, and incidents.
• Other duties as assigned, based on training and qualifications.
  
  

Customer Experience:

• Greet and provide customer service to patrons, by phone and in person, regarding programming, facility rentals, special use permits, recreational opportunities, rules, regulations, etc.; direct calls to appropriate staff.
• Process various program registrations, facility reservations, membership/discount passes, and payments through recreation and point-of-sale software; process daily transactions, refunds, and activity transfers; collect user group fees; reconcile cash irregularities and daily cash-outs; make daily deposits.
• Maintain customer accounts using recreation management software; perform data entry of program and facility rental information.
• Provide a variety of front-line customer service at Parks & Recreation facilities, including Fort Missoula, Home Plate, Currents, Splash, Crazy Creek Cafe, Fireline Grill, etc.
• Prepare and distribute rosters for all programs; prepare reports and assist with compiling data from recreation software.
• Assist with managing facility rentals and special events, including permits, fees, insurance, and other logistics.
• Provide support in training other recreation customer service staff.
• Assist with generating fliers, signs, and other information for the public.
• Perform cleaning duties in the office, lobby, hallways, and facility entrances.
  
  

All Positions:

Knowledge, Skills and Abilities

• Knowledge of policies, procedures, and practices of facilitating various aquatics, recreation programs and special events, including program/event management, planning, implementation, etc.
• Knowledge of, and ability to interpret and promote, departmental safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act.
• Skill in utilizing various computer software and databases, including point-of-sale software, and the ability to learn job-specific applications and equipment.
• Skill in following oral and written instructions.
• Skill in multitasking in a fast-paced environment.
• Skill in managing multiple projects with the ability to prioritize tasks with shifting priorities and timeline demands.
• Skill with public relations outreach, building connections and maintaining user group interactions.
• Skill in managing multiple projects with the ability to prioritize tasks with shifting priorities and timeline demands.
• Skill in maintaining positive relationships with participants and their guardians, community partners, and members of the public.
• Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals.
• Ability to provide effective customer service, including the ability to assess needs, apply service standards and evaluate customer satisfaction.
• Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator, when necessary.
• Ability to coordinate logistics for multiple programs and events.
• Ability to lead, train, and support staff in a various job-specific areas.
• Ability to maintain current knowledge, developments, and trends related to specific area of focus and/or assigned projects.
• Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.
• Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
• Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
• Ability to learn departmental and City of Missoula practices and procedures.
  
  

Customer Experience:

• Knowledge of office and cash management policies, procedures, and practices, including point-of-sale, cash handling, reconciliation, and daily deposits.
• Knowledge of telephone etiquette, including answering with a helpful and courteous demeanor, etc.
• Ability to conduct research, analyze information, and prepare recommendations for written reports.
  
  

Working Conditions:

• Positions may require the ability to lift 50 lbs. or less.
• Work environment may involve occasional exposure to unavoidable seasonal weather conditions, occupational hazards, biohazards, and physical risks, which require following basic safety precautions.
• Duties may be performed under conditions where noise, heat, dampness or cold are unavoidable.
• Duties may require driving City vehicles to transport youth of all ages to various recreational sites and facilities.
• Position may require schedule flexibility to accommodate evening, weekend, and/or seasonal needs.
  
  

All Positions:

Qualifications and Additional Application Materials

• Any combination of education and experience equivalent to one (1) year of recreation/aquatics programming, water quality, facility management, customer service, sports facilitator, food and beverage experience, or another relevant field.
• Must be of legal age to perform the duties of the position.
• Must have basic CPR certification, or the ability to obtain within three (3) months of hire.
• Must have a valid Montana driver’s license with a verified acceptable driving record, or the ability to obtain within 60 days of hire.
• May be required to pass a fingerprint background check.
  
  

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

The City Of Missoula Will Reward Your Contributions To Our Community With Competitive Compensation And Generous Benefits, Including But Not Limited To:

• Market-Competitive Salary
• Work/life balance, including the possibility of flexible schedules and remote work opportunities
• $0 premium for health and dental coverage for employees and affordable premiums for family coverage
• $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
• Options for supplemental life, disability, critical illness, and accident
• Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
• Generous paid vacation, sick leave, and holidays
• Pre-tax flexible spending accounts
• The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here to learn more and understand whether you may be eligible.
  
  

Additional Benefits Package Information Is Available Here.

01

What traits or qualities exemplify good leadership?

02

How do you define quality customer service?

03

What is your experience in transaction processing and navigating POS (Point of Sales) systems?

Required Question

Employer City of Missoula

Address 435 Ryman Street

Human Resources

Missoula, Montana, 59802

Phone 406-552-6130

Website https://www.ci.missoula.mt.us/