Operations Development Manager

Under the direction of the Permit and Development Center Manager, the Operations Manager-Development Center oversees functions and projects associated with the development process, including business planning, process improvement, and performance measurement.

Essential Functions

Operations Management, Staff Supervision, and Departmental Representation

• Supervise technical staff responsible for reviewing development applications and overseeing projects.
• Manage the workflow of permit applications to staff, ensuring efficiency.
• Provide exceptional customer service and promote the same amongst all team members.
• Coordinate and provide training to build staff capabilities.
• Review staff performance metrics, ensuring target goals are met and tasks are accurately performed.
• Develop performance improvement plans, initiate corrective action, and implement progressive disciplinary action as necessary.
• Assist the Development Center Manager with overseeing the center's daily operations, special projects, and data collection.
• Coordinate interdepartmental and intradepartmental projects, communications, and implementation.
• Provide support for development related programs and projects.
• Represent the DNS’s business interests for the City of Milwaukee Land Management System (LMS), the Electronic Plan Review system, community events, and aldermanic meetings.
• Serve on the State of Wisconsin Building Code Variance Committee.

Research, Analysis, and Implementation

• Collaborate with internal and interdepartmental teams to address technology and business process improvement.
• Analyze departmental operations and recommend appropriate courses of action.
• Serve as a technical adviser for plan review policies and procedures for large and complex plan submittals.
• Produce and evaluate development center data to assess productivity and make operational changes to meet departmental objectives.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

• The Operations Manager-Development Center is required to file a statement of economic interests, per the Milwaukee Code of Ordinances Chapter 303-Code of Ethics.

Minimum Requirements

1. Bachelor’s degree in planning, architecture, engineering, or a closely related field from an accredited college or university.
2. Five years of experience in project supervision in urban planning, plan examination, zoning administration, or economic development.
3. Wisconsin Department of Safety and Professional Services (DSPS) Commercial Building Inspector, Uniform Dwelling Code Construction Inspector, and Uniform Dwelling Code HVAC Inspector certifications at the time of appointment and throughout employment.
4. International Code Council Building Plans Examiner (B3) and Accessibility Inspector/Plans Examiner (21) certifications within one year of appointment and throughout employment.
5. Ability to travel independently around the City of Milwaukee by public transportation, walking, biking, or driving.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Desirable Qualifications

• Registration as an architect or engineer in the State of Wisconsin.

Knowledge, Skills, Abilities & Other Characteristics

Technical

• Knowledge of principles and practices related to public administration and urban planning.
• Knowledge of the economics and business operations related to the Development Center’s role in the design and construction industry.
• Ability to understand and apply applicable building and life safety codes, construction methods, materials, and construction documents.
• Extensive knowledge of building engineering principles and methods and the document review process.
• Ability to recognize operational efficiencies to streamline workflows.
• Ability to read and interpret complex documents such as laws, policies, technical publications, local building codes, and related statutes.
• Ability to interpret complex plan submittals, including construction documents, civil and grading plans, property surveys, shop drawings, property easement documents, and project-related correspondence from design professionals.
• Ability to make accurate calculations and to understand budgets and financial reports.
• Knowledge of the capabilities of information technology to improve organizational effectiveness.
• Skill in software applications such as the LMS, web-based Geographic Information Systems (GIS), and Microsoft Office Suite.
• Ability to analyze problems and develop solutions to ensure work is performed accurately.

Leadership

• Ability to hire and train employees, coordinate and direct work, appraise performance, reward, and discipline employees.
• Ability to facilitate and promote individual staff accomplishments toward organizational objectives, including shared responsibility, teamwork, and acceptance of change.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication & Interpersonal

• Written communication skills to create clear and concise business communications such as policies, reports, proposals, procedures and plans, using correct English grammatical and punctuation conventions.
• Skill in presenting information effectively, including demonstrating the necessity for new or modified procedures.
• Verbal communication skills to ensure the accuracy of information conveyed and to explain complex concepts to individuals with varying degrees of understanding.
• Ability to work effectively with City managers and staff, elected officials, community groups, and residents from all socioeconomic, educational, and cultural backgrounds.
• Ability to build and maintain effective working relationships with multi-cultural and multi-disciplinary staff, other agencies, and the public.
• Ability to respond diplomatically to resolve escalated inquiries and complaints effectively.

Critical Thinking and Professionalism

• Analytical, problem-solving, and decision-making skills for optimal outcomes.
• Organizational skills to plan and accomplish work, manage multiple assignments simultaneously, meet deadlines, and adjust course as conditions require.
• Ability to use tact, diplomacy, and excellent judgment when interacting with the City's public, elected officials, and employees.
• Ability to work effectively under pressure.
• Professionalism, honesty, integrity, and responsible stewardship of City resources.

Current Salary

The current salary range (Pay Range 1NX) is $139,396-$158,909 annually, and the resident incentive salary range for City of Milwaukee residents is $144,972-$165,265 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.