What are the responsibilities and job description for the Information Desk Associate position at City of Lynchburg?
Description
This position is responsible for performing clerical, administrative duties and criminal justice support services in an office setting in support of Patrol and Warrant Officer functions by administering VCIN/NCIC duties, maintaining criminal and civil process papers, providing advice to, and taking reports from the general public, and completing other functions as deemed necessary in support of general police department activity and law enforcement functions.
This position will require you to work 12 hour shifts from 6:00am - 6:00pm and 6:00pm - 6:00am. These shifts rotate from daylight to night shift every 6 weeks. This schedule includes working weekends and holidays.
Essential Duties
This job has no supervisory duties.
Minimum Education And Experience Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from high school with a minimum of 1-year of general administrative support or other related work experience. Demonstrated completion of other related supplemental training and courses is preferred. Able to demonstrate intermediate Microsoft Office skills using Word, Excel, and PowerPoint along with an ability to learn electronic file maintenance skills in a records management system. Must successfully obtain Virginia Criminal Information Network certification and successfully complete IS100 and IS700 National Incident Management System (NIMS) training within 90-days of employment.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
Additional information about City benefits can be found on our website and in the Employment Policies & Procedures
01
I certify that the information provided on this application is truthful and accurate to my knowledge. I understand that any intentional omission of information and dishonestly will eliminate me from further consideration of employment with the Lynchburg Police Department.
Please provide the last four digits of your Social Security number for verification purposes.
03
Are you a citizen of the United States or a lawful permanent resident of the U.S. eligible for naturalization?
Do you have a High School Diploma or GED?
05
This position will require you to work rotating shifts – 6am – 6pm and 6pm – 6 am. Are you willing and able to work these shifts, to include weekends and holidays?
Do you currently have any bills in collections (exclude debt protected by bankruptcy)? If you do please explain in detail your plan to have these bills paid in full.
07
Have you ever been convicted of a domestic assault and/or battery offense?
08
Have you ever been convicted of a misdemeanor? Please explain and provide the year this occurred.
09
Have you ever been convicted of a felony? Please explain and provide the year this occurred.
10
Are you now, or have you ever been a member of a criminal street gang, or group that furthers or promotes criminal activity? If yes, please explain.
11
Have you ever purchased, manufactured, stored, sold, acted as a lookout, delivered, smuggled, sent through the mail, transported another person to illegally buy or sell drugs, or unlawfully benefitted in any way from the sale of prescription or illegal drugs? If yes, please explain including dates.
12
Have you used marijuana in the past six (6) months? If so, when was the date of last usage?
13
In the last four (4) years, have you unlawfully used any of the following: PCP, Heroin, Cocaine/Crack, Methamphetamine, Ecstasy, LSD, Psilocybin (mushrooms), or Rohypnol/Other Date Rape Drugs?
14
Have you had your driver's license suspended, revoked, or refused in the last 3 years? Please explain.
15
Have you been charged with or convicted of a DUI-related offense within the last 3 years?
16
Have you had a valid Driver's License continuously for at least 3 years?
17
DMV Release Notice: This position requires a valid driver's license and acceptable driving history. I hereby certify that I have read and understand the DMV Record Release Notice and give the City permission to obtain my driving record.
18
Please provide your driver's license number so that your driving record can be obtained.
19
Out of State Applicants and/or Applicants who have had a VA Driver's License for less than 3 years: Do you agree to provide a copy of your driving record from the state you are currently licensed or have been licensed in when requested?
If you answered yes to the previous question, please provide the name of the State where your license is/was issued.
21
Have you previously applied with the City of Lynchburg Police Department? If yes, when and for what position?
22
You will be required to provide copies of your educational transcripts, birth certificate, DD 214 (if applicable) and DCJS Certification (if applicable). Please have these documents readily available to expedite the hiring process. Do you understand this requirement?
Have you ever served in the Armed Forces?
If you have served in the Armed Forces and have been discharged, was it dishonorable or for bad conduct? If so, please explain in detail.
25
If you have no record of previous employment please provide detail regarding your time spent since graduation from High School or obtaining your GED.
26
Have you ever been under a protective order by the court? If yes, please explain.
27
Do you have any visible tattoos on your arms, neck, hands, and/or face? If yes, please give the location(s) and describe the tattoo(s). (You will be required to provide a photo of these at a later date in the hiring process.)
28
Have you ever been disciplined, suspended, terminated, asked to resign, or received punitive actions at a current or former place of employment? If yes, please explain.
29
Have you ever been disciplined or punished for any violation related to lying, cheating, stealing, or something else that would bring your integrity into question? If yes, please explain.
30
Primary communication during the hiring process is done through the email address lpd.training@lynchburgva.gov or allen.kittrell@lynchburgva.gov. Please check your spam/junk folders on a regular basis in addition to your inbox for communication from the Recruiting office. Do you agree to check your email?
31
This job will require you to pass a thorough background examination, which will include a polygraph and credit investigation. Are you willing to participate in these examinations?
This position is responsible for performing clerical, administrative duties and criminal justice support services in an office setting in support of Patrol and Warrant Officer functions by administering VCIN/NCIC duties, maintaining criminal and civil process papers, providing advice to, and taking reports from the general public, and completing other functions as deemed necessary in support of general police department activity and law enforcement functions.
This position will require you to work 12 hour shifts from 6:00am - 6:00pm and 6:00pm - 6:00am. These shifts rotate from daylight to night shift every 6 weeks. This schedule includes working weekends and holidays.
Essential Duties
- Assesses non-emergency phone calls and in person requests by obtaining crucial and pertinent information in order to prioritize problems and determine the appropriate response.
- Receives and documents telephone and in-person reports of criminal activity and other noteworthy events and follows through, resolves and seeks feedback regarding questions, requests and/or complaints in a timely manner.
- Assists citizens in returning, collecting, or handling evidence and/or found items.
- Handles general citizen inquiries by telephone and in-person; directs and/or escorts citizens to appropriate departmental units or personnel for assistance.
- Interviews witnesses and victims in person or by phone and completes detailed incident reports.
- Send, receive, and disseminate messages to and from other agencies and jurisdictions through the Virginia Criminal Information Network (VCIN).
- Obtains and distributes NCIC, VCIN, and DMV records and files as needed and in accordance with departmental and state guidelines and adheres to department and state guidelines regarding confidentiality of information.
- Operate, manage, and process court and police documents for mandatory entry and maintenance in the Virginia Criminal Information Network (VCIN) including: wanted subjects, protective orders, missing persons, stolen firearms, stolen vehicles, stolen articles, towed vehicles, etc.
- Execute extensive file searches and updates relative to criminal history, hazard information and record management data.
- Maintains arrest warrants through the entry, modification, and deletion of warrant information from the Records Management and NCIC / VCIN systems.
- Maintains liaison and a positive working relationship with various other law enforcement and judicial agencies to include the Lynchburg City Courts.
- Works within a team environment; exhibits common courtesy and basic communication skills.
- Maintains confidentiality.
- Prepares correspondence and other written materials for review, using appropriate grammar and spelling and a writing style necessary to effectively communicate.
- Reads, interprets and applies Virginia state law; City and agency policies and procedures.
- Maintains accurate records using alpha and numeric filing skills.
- Uses basic mathematical formulas and calculations pertinent to job assignment.
- Manages competing demands, learns new skills and translates prior experience into new skills.
- Develops innovative approaches and ideas; improves processes and services.
- Volunteers readily and seeks to increase responsibly.
- Provides crime prevention information and educational materials to the community.
- Occasionally provide testimony in criminal or civil court proceedings.
- May be required to work outside of normal work hours to include additional overtime hours
- May be required to work during inclement weather or other conditions or to respond to work in other abnormal situations.
- Other duties to provide direct or indirect service to the citizens may be assigned.
- When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
This job has no supervisory duties.
Minimum Education And Experience Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from high school with a minimum of 1-year of general administrative support or other related work experience. Demonstrated completion of other related supplemental training and courses is preferred. Able to demonstrate intermediate Microsoft Office skills using Word, Excel, and PowerPoint along with an ability to learn electronic file maintenance skills in a records management system. Must successfully obtain Virginia Criminal Information Network certification and successfully complete IS100 and IS700 National Incident Management System (NIMS) training within 90-days of employment.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
- Employees in full-time positions are eligible for the following benefits:
- Medical, dental, and vision coverage
- Retirement through the Virginia Retirement System (VRS); the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
- Life insurance at no cost to the employee
- Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
- Eligibility for parental leave and tuition assistance
- Paid Time Off
- Employees in hourly and part-time positions may be eligible for benefits depending on the position
Additional information about City benefits can be found on our website and in the Employment Policies & Procedures
01
I certify that the information provided on this application is truthful and accurate to my knowledge. I understand that any intentional omission of information and dishonestly will eliminate me from further consideration of employment with the Lynchburg Police Department.
- Yes
- No
Please provide the last four digits of your Social Security number for verification purposes.
03
Are you a citizen of the United States or a lawful permanent resident of the U.S. eligible for naturalization?
- Yes
- No
Do you have a High School Diploma or GED?
05
This position will require you to work rotating shifts – 6am – 6pm and 6pm – 6 am. Are you willing and able to work these shifts, to include weekends and holidays?
- Yes
- No
Do you currently have any bills in collections (exclude debt protected by bankruptcy)? If you do please explain in detail your plan to have these bills paid in full.
07
Have you ever been convicted of a domestic assault and/or battery offense?
08
Have you ever been convicted of a misdemeanor? Please explain and provide the year this occurred.
09
Have you ever been convicted of a felony? Please explain and provide the year this occurred.
10
Are you now, or have you ever been a member of a criminal street gang, or group that furthers or promotes criminal activity? If yes, please explain.
11
Have you ever purchased, manufactured, stored, sold, acted as a lookout, delivered, smuggled, sent through the mail, transported another person to illegally buy or sell drugs, or unlawfully benefitted in any way from the sale of prescription or illegal drugs? If yes, please explain including dates.
12
Have you used marijuana in the past six (6) months? If so, when was the date of last usage?
13
In the last four (4) years, have you unlawfully used any of the following: PCP, Heroin, Cocaine/Crack, Methamphetamine, Ecstasy, LSD, Psilocybin (mushrooms), or Rohypnol/Other Date Rape Drugs?
14
Have you had your driver's license suspended, revoked, or refused in the last 3 years? Please explain.
15
Have you been charged with or convicted of a DUI-related offense within the last 3 years?
16
Have you had a valid Driver's License continuously for at least 3 years?
17
DMV Release Notice: This position requires a valid driver's license and acceptable driving history. I hereby certify that I have read and understand the DMV Record Release Notice and give the City permission to obtain my driving record.
18
Please provide your driver's license number so that your driving record can be obtained.
19
Out of State Applicants and/or Applicants who have had a VA Driver's License for less than 3 years: Do you agree to provide a copy of your driving record from the state you are currently licensed or have been licensed in when requested?
- Yes
- No
- Not applicable
If you answered yes to the previous question, please provide the name of the State where your license is/was issued.
21
Have you previously applied with the City of Lynchburg Police Department? If yes, when and for what position?
22
You will be required to provide copies of your educational transcripts, birth certificate, DD 214 (if applicable) and DCJS Certification (if applicable). Please have these documents readily available to expedite the hiring process. Do you understand this requirement?
- Yes
- No
Have you ever served in the Armed Forces?
- Yes
- No
If you have served in the Armed Forces and have been discharged, was it dishonorable or for bad conduct? If so, please explain in detail.
25
If you have no record of previous employment please provide detail regarding your time spent since graduation from High School or obtaining your GED.
26
Have you ever been under a protective order by the court? If yes, please explain.
27
Do you have any visible tattoos on your arms, neck, hands, and/or face? If yes, please give the location(s) and describe the tattoo(s). (You will be required to provide a photo of these at a later date in the hiring process.)
28
Have you ever been disciplined, suspended, terminated, asked to resign, or received punitive actions at a current or former place of employment? If yes, please explain.
29
Have you ever been disciplined or punished for any violation related to lying, cheating, stealing, or something else that would bring your integrity into question? If yes, please explain.
30
Primary communication during the hiring process is done through the email address lpd.training@lynchburgva.gov or allen.kittrell@lynchburgva.gov. Please check your spam/junk folders on a regular basis in addition to your inbox for communication from the Recruiting office. Do you agree to check your email?
31
This job will require you to pass a thorough background examination, which will include a polygraph and credit investigation. Are you willing to participate in these examinations?
- Yes
- No
- Required Question