UB Dispatch Specialist

Description

Coordinates and performs a variety of lead cashiering functions on behalf of the City's Water Utilities Division; assists in coordinating cash receipt operations; responds to customer inquiries and complaints; assists in resolving account issues; conducts general accounting work; and performs other related duties as assigned.

Examples of Duties

Provides assistance in coordinating the day-to-day activities of the Division's front counter and drive-thru cashiering areas. Opens, closes, and maintains adequate funds for computer cash stations; monitors and maintains compliance with cash control procedures. Balances cash drawers; assists in reconciling cash receipts and/or adjustments; prepares daily bank deposits. Provides direct service to customers; receives, processes, and posts utility payments to customer accounts. Reviews and accepts various types of information from customers including but not limited to identification records and lease agreements. Responds to customer inquiries; researches and assists in resolving account issues. Conducts a variety of general clerical duties; answers incoming calls; opens and processes departmental mail. Provides assistance in training other customer service personnel as assigned. Performs other related duties as assigned or required.

Minimum Requirements

High School Diploma or equivalent, and two years customer service/cashiering experience; OR an equivalent combination of education and experience. Must possess a valid Texas Driver's License.

Physical Demands/Work Environment

Work is performed in a standard office environment. Subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 10 pounds. Exposure to potentially irate members of the public is involved.

All full-time employees receive: 15 vacation days 11 paid holidays 15 sick days Retirement Plan (Texas Municipal Retirement System) with a two to one match Paid Health/Dental/Life Insurance Cafeteria Plan Emergency Leave Longevity Pay Free employee health clinic Tuition reimbursement