IT Strategy, Innovation & Change Management Manager

JOB OBJECTIVE:  To provide strategic planning, coordination, and implementation of special and innovative technology initiatives for City of Little Rock departments, and to lead the organizational change management (OCM) and adoption activities that ensure those initiatives deliver business value. The position evaluates the Information Technology (IT) needs of City departments; oversees unique IT projects and drives innovation within the organization; and plans and executes the people-side of change — stakeholder engagement, readiness assessment, communications, training coordination, and adoption reinforcement — so that affected staff and departments are prepared to use new systems and processes effectively. These responsibilities are exercised in direct support of the Oracle Fusion ERP modernization and other enterprise initiatives. (Technical change-control governance — the Change Advisory Board, RFC authorization, and release/configuration management —residesin the Operations Division and is supported by, but not owned by, this position.)

This position is not designated as a safety/security sensitive position and is not subject to random drug and alcohol screening.For a complete list of essential job functions please click HERE.

Required Knowledge, Skills, and Abilities:

• Knowledge of organizational change management methodologies and frameworks (e.g.,ProsciADKAR, Kotter), and of adoption and reinforcement techniques.

• Knowledge of communications planning, training coordination, and adult learning principles.

• Knowledge of business process analysis and stakeholder engagement techniques.

• Knowledge of Information Technology infrastructure, concepts, and principles, including computer systems, networks, software administration, software development, design, and architecture.

• Knowledge of project management techniques and methodologies, including project scope, budgeting, implementation, and vendor coordination.

• Knowledge of project planning, documentation methods and standards, and tools unique to project management (e.g., flow charts, milestone status reports).

• Knowledge of budget processes, research methods and techniques, and standard office practices and procedures.

• Experience in innovative technology adoption and the identification and integration of emerging technologies.

• Ability to develop and execute change communications, training, and adoption plans for enterprise initiatives.

• Ability to assess organizational readiness, manage resistance to change, and measure adoption outcomes.

• Ability to engage and influence stakeholders at all levels of the organization, both technical and non-technical, without direct authority.

• Ability to coordinate project deliverables, timelines, vendors, and contractors within a Project Management Methodology (PMM).

• Ability to estimate resources and participantsrequiredfor assigned projects.

• Ability to analyze problems and develop plans to resolve them.

• Ability to negotiate contracts with vendors and consultants for services.

• Ability to develop, implement, and administer a budget, prepare budget requests, andmonitorexpenditures for budgetary compliance.

• Ability tomonitor, direct, and review the work activities of assigned personnel.

• Ability to conduct research; analyze, interpret, and report findings; and prepare narrative and statistical reports and presentations.

• Ability to develop andmonitorpolicies and procedures.

• Skill in theutilizationof project management software.

• Skill in organizing and working with teams andfacilitatingcross-functional meetings.

• Skill in the operation of a computer,utilizingdatabase, spreadsheet, and word processing software.

• Skill in the operation of an automatic transmission automobile.

• Ability to communicate effectively, both orally and in writing, with individuals and groups.

These knowledge, skills, and abilities are usually, although not always, acquired through completion of a Bachelor’s degree in Business Administration, Computer Science, Computer Information Systems, Organizational Development, or a related area; four (4) years of project management or organizational change management experience; and four (4) years of experience in IT project delivery, applications, or systems analysis involving multiple computer subsystems, to include two (2) years of project leader responsibility or one (1) year of supervisory experience. Experience supporting an ERP implementation or other enterprise system rollout, including the people-side adoption of change, is preferred. Equivalent combinations of education and experience will be considered.

Additional Requirements:

1. ProsciChange Management Certification or an equivalent organizational change management credential (e.g., CCMP) is preferred.
2. Project Management Professional (PMP) certification is preferred.
3. Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.
4. Prior to any exposure to Criminal Justice Information, must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.

Disclaimer:

This document does not create an employment contract, implied or otherwise.

Supervisory Responsibilities:

Computer Aided-Dispatch (CAD) 911 and 311 Systems Analyst; Web Development Coordinator; and assigned personnel based on project assignment.

• Online applications only
• Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
• Please include a complete work history when completing application.  Work history may impact initial salary offer amount for the successful candidate.
• List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
• All communication regarding application status will be sent to candidates via text message/email address listed on account.
• You may check your inbox in your Careers/LittleRock account to review all notices sent to the email address associated with your applications.
• Applicants may check application status for any position by logging into their account at Careers/LittleRock or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.

Salary : $78,020 - $120,151