What are the responsibilities and job description for the Police Support Services Supervisor position at City of Liberty, MO?
Description
The Police Department is seeking a highly organized, tech-savvy Police Support Services Supervisor to lead our Police Records Unit and oversee key technology and applications that support department operations. This role combines traditional records management responsibilities with hands-on oversight of mission-critical systems, including RMS, CAD, digital evidence platforms, mobile applications, and related law-enforcement technologies.
The ideal candidate is a collaborative leader who understands public safety workflows, excels at problem-solving, and can translate operational needs into effective technology solutions.
Essential Functions
- Lead, train, schedule, and evaluate Police Records Unit staff.
- Ensure accuracy, timeliness, and compliance in processing police reports, citations, warrants, public records requests, and NIBRS/MIBRS submissions.
- Maintain policies and procedures related to records retention, dissemination, and confidentiality in accordance with state and federal laws.
- Oversee quality control and secure management of sensitive data.
- Serve as the department’s primary point of contact for police technology systems including RMS, CAD, digital evidence systems, report-writing platforms, and other specialized tools.
- Coordinate with IT, vendors, and sworn leadership on system updates, troubleshooting, user access, security permissions, and integrations.
- Lead or support technology projects, system implementations, upgrades, testing, and documentation.
- Evaluate emerging technologies and recommend solutions that enhance operational efficiency.
- Provide user support, training, and guidance to staff on department applications and workflows.
- Analyze operational needs and develop process improvements for records and support services operations.
- Prepare reports, audits, and data extracts for command staff and other stakeholders.
- Collaborate with dispatch, investigations, patrol, and IT divisions to ensure effective information flow and system performance.
- Assist with budget development for technology and support services, including forecasting licensing, maintenance, and equipment needs.
Knowledge/Skills/Abilities
- Equivalent of an associate’s degree, supplemented by specialized training in technology used in support of public safety services.
- Three (3) years of experience in law-enforcement records, public safety technology support, or related police operations; at least one (1) year in a lead or supervisory role preferred.
- Working knowledge of police records processes, public records laws, data privacy, and law-enforcement terminology.
- Experience with police systems, technology & applications such as Central Square Pro Suite CAD, RMS, digital evidence management, NCIC/State systems, LiveScan or similar technologies.
- Strong analytical and troubleshooting skills; ability to manage technical workflows and coordinate with IT staff.
- Excellent communication skills and the ability to train, coach, and support users at all levels.
- Experience with NIBRS/MIBRS reporting and compliance.
- Vendor or system-specific certifications (e.g., RMS/CAD admin training).
- General procedures of use of NCIC, MULES, and other criminal justice information systems.
- Familiarity with Criminal Justice Information System (CJIS) security standards.
A typical starting salary is $75,000-$80,000. Actual salary will be based upon qualifications.
The City of Liberty adheres to a drug-free workplace as defined by federal law.
Salary : $75,000 - $80,000