Medical Office Assistant II, (B252926-2), 205, Laboratory

Job Description

Provides comprehensive front and back-office clerical, administrative, and limited clinical support, with primary responsibility in the Public Health Laboratory. Assists the Primary Care Services Clinic as needed by performing patient registration, appointment scheduling, records management, and related medical office functions. This position ensures continuous and efficient delivery of services across the Laredo Public Health Department. Work requires knowledge of medical office procedures, confidentiality and compliance standards, and the ability to effectively coordinate activities in support of both laboratory and clinical operations.

Essential Functions/ Job Competencies/ Physical Requirements

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides healthcare and educational services for City residents by supporting health programs.
• Provides clerical support, including patient registration, medical records management, and insurance verification.
• Provides medical, allied nursing, and patient front and back-office assistance and support (takes vital signs, does charting, may do lab work/phlebotomy, immunizations, and screening services).
• Organizes and maintains record keeping and data collection systems, including patient registration cards for office files, clinic data and encounter forms, transfer address changes, handle medical referrals, referral communications, and identify and code financial status on patient's records.
• Assists in patient care activities during each appointment, including weighing and measuring patients, assisting in exam room, preparing charge and request slips, performing lab procedures, and allied nursing care.
• Assists in clean-up activities in the clinic; return supplies, washes equipment, and transports laboratory specimens and supplies.
• Assists in ordering and restocking clinic supplies.
• Assists with medical records.
• Reports pertinent patient observations to nurse.
• Contributes to program planning and evaluation.
• Reviews patient registration cards and charts regularly.
• Participates in patient care conferences.
• Assists in evaluating patient care and effectiveness of program operations.
• Requests and returns charts to medical records.
• Performs errands requested by clinic personnel.
• Assists in maintaining good communication between staff, visitors, and other business contacts.
• Must follow all rules of telephone courtesy in all telephone communications.
• Answers phones, routes calls, and responds to inquiries regarding services and procedures.
• Schedules and confirms patient appointments; coordinates follow-up visits and communicates with patients regarding services.
• Collects payments, issues receipts, and prepares deposits in accordance with City of Laredo financial policies.
• Assists nursing and medical staff with patient flow by preparing charts, recording vital information, and supporting documentation.
• Assists with preparation of correspondence, reports, and program-related data.
• Provides coverage and support across Public Health divisions as assigned.
• Performs other duties as assigned.
  
  

Competencies For Successful Performance Of Job Duties

Knowledge of

• Knowledge of medical and laboratory terminology, procedures, and documentation standards.
• Knowledge of federal, state, and local regulations, including HIPAA, CLIA, and OSHA compliance requirements.
• Knowledge of public health principles, clinical office workflows, and program operations.
• Knowledge of standard office practices, recordkeeping procedures, and use of electronic health record (EHR} systems.
• Knowledge of front and back-office clinic support functions in primary care, including patient registration, billing, cash handling, medical and nursing assistance, vital signs measurement, laboratory procedures, immunizations, and phlebotomy.
• Knowledge of customer service principles and effective communication strategies for working with diverse populations in a culturally competent manner.
  
  

Skills And Abilities

• Proficiency in computer hardware, software programs, and office technologies, including word processing, spreadsheets, and databases.
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Skilled in data entry, records management, and preparing clear, concise, and accurate reports
• Excellent interpersonal, verbal, and written communication skills; able to engage respectfully and effectively with diverse populations in a culturally competent and professional manner.
• Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.
• Ability to speak before public groups and make presentations.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to comply with all City of Laredo policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Ability to maintain confidentiality, professional boundaries, and compliance with public health, ethical, and regulatory standards.
• Ability to follow instructions, work independently, and collaborate effectively as part of a multidisciplinary team.
• Ability to communicate effectively in both English and Spanish, orally and in writing.
• Ability to perform other duties as assigned.
  
  

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  
  

Work Environment Locations Position will require the employee to work in the following types of work environments

Never

• Street environment (near moving traffic)
• Construction site
  
  

Seldom

• Confined space
• Vehicles
• Warehouse environment
  
  

Sometimes

• Outdoor environment
  
  

Often

• Office or similar indoor environment
  
  

Exposures Position will require the employee to be exposed to the following environmental elements

Never

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85 decibels such as heavy trucks, jack hammers, construction)
  
  

Seldom

• Individuals with known violent backgrounds
• Moving mechanical parts
  
  

Sometimes

• Individuals who are hostile or irate
  
  

Frequently

• Communicable diseases
  
  

Travel Position will require the employee to travel

Never

• National travel
• International travel
  
  

Seldom

• Regional travel
  
  

Sometimes

• Local travel
  
  

Minimum Qualifications

Required Education and Experience

• High School Diploma or G.E.D
• At least two (2) years of experience in progressively responsible administrative work, health administrative or clinical work (front & back of office), or health project work
  
  

Proof of TB Test/Screening will be required to be presented prior to employment

Valid Licenses and Certifications

Required Licenses Or Certifications

• Medical Office Assistant or Medical Assistant Certification accredited by the National Commission for Certifying Agencies (NCCA) (Copy of certification must be attached to the application)
• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
  
  

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480, two days prior to the scheduled test or interview.



City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.



The City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees:

• 10 days of paid vacation per year
• 6 1/2 days sick leave per year
• Pension plan
• 16 paid Holidays
• Paid health*
• Dental plan*
• Life insurance*
  
  

*30 day waiting period

For a full description of our benefits, please visit our website at: www.cityoflaredohr.com under Employee Benefits

01

Are you a current regular full-time or part-time City of Laredo employee?

• I am a full-time City of Laredo employee
• I am a part-time City of Laredo
• I am not a full-time or part-time City of Laredo employee
  
  

02

What is your highest level of education?

• Some High School
• High School Diploma or G.E.D. recognized by the Texas Education Agency or a regional accrediting agency
• 30 completed college hours (credits) from an accredited college or university
• 60 completed college hours (credits) from an accredited college or university
• Associate's Degree from an accredited college or university
• Bachelor's Degree from an accredited college or university
• Master's Degree from an accredited college or university
• PhD from an accredited college or university
• Juris Doctor from an accredited college or university
• Other Post Graduate Degree from an accredited college or university
• None of the above
  
  

03

Do you have at least two (2) years of experience in progressively responsible administrative work, health administrative or clinical work (front & back of office), or health project work?

• Yes
• No
  
  

04

From the experience you provided on your application, list the name of the agencies you have performed experience in progressively responsible administrative work, health administrative or clinical work (front & back of office), or health project work duties with: Note: Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process.]

05

Do you have a Medical Office Assistant or Medical Assistant Certification? (Note: If you answered "Yes" to this question, please make sure you attach a copy of your certification to your application) (Failure to thoroughly and accurately provide this information in the indicated section may result in your application not being processed)]

• Yes
• No
  
  

06

I understand that failure to complete ALL sections of my application, including the "Driver License" (if appicable), "Education", "Work Experience", "Certifications and Licenses" (if applicable), "Agency-Wide Questions", and "Job Specific Supplemental Questions" will result in my application not being processed.

• I have read and understood the above information.
• I have read and do not understand the above information. I will contact the Human Resources Department for further explanation.
• Required Question