Network Administrator (IT Administrator-Systems)

Under the direction of the CIO / IT Manager, this position performs system and network administration for the City's core information systems. Primary responsibility includes the configuration, maintenance and monitoring of Microsoft servers, VMWare/Hyper-V Virtualization, and SAN Storage, networking, and key business systems. This position may perform team lead duties, as needed.

Essential duties may include but are not limited to the following.

Advisory

Advise management on best practices and policies related to systems security, operations, and maintenance of core systems and business applications; recommend and support the implementation of technical standards and policies; research hardware and software purchases, upgrades, and system improvement or system conversions; and assist in providing budget information for IT infrastructure and services

Attendance

Maintain regular, reliable, and punctual attendance.

Business Continuity / Disaster Recovery

Support management in developing and maintaining an effective Business Continuity and Disaster Recovery Plan; implement backup and disaster recovery policies, procedures, and practices to ensure reliable protection of core systems and data.

Product Deployment

Install and configure server hardware and software at the production server levels; record, track, and maintain IT assets in accordance with City standards.

Safety

Actively champion a culture of and commitment to workplace safety through everyday actions and leadership.

Software Licensing

Assist in securing and maintaining software license agreements; review existing licenses for renewal appropriateness and alternative options.

Systems Maintenance

Administrate, troubleshoot, configure, and maintain the City’s Microsoft Active Directory, Servers, VMWare/Hyper-V, SAN storage, network infrastructure, backup systems and related hardware and software; perform and maintain daily backups of the network and server infrastructure and maintain documentation in accordance with City standards.

Systems Security

Assist in implementation and measures to maintain enterprise-wide security and reliability of the City’s systems and applications; establish high level of systems monitoring and security practices; proactively implement best security policies, detection, and response systems; track, monitor, and diagnose server security issues; participate in risk assessments and vulnerability testing, penetration tests, and security audits.   

Team Collaboration

May assist in and/or lead the day-to-day operations of the Network services and Helpdesk operations; serve as backup to the IT Network Administrator; and when required, perform assigned shift work or call out support.

Troubleshooting

Troubleshoot systems infrastructure including Active Directory, user accounts, core servers, storage systems, internet information services (IIS) and support structured query language (SQL) server maintenance and its related applications software, tape backup, and other related services; and support IT staff as needed in resolving Helpdesk tickets.

 Perform related duties as assigned.

Any relevant combination of education and experience equivalent to two (2) years of college with an emphasis in Computer Science, Information Systems, or other relevant field AND six (6) years of work experience in systems administration with at least one (1) year of Information Systems Security experience.  This is a relevant combination of eight (8) years.

License & Certification Requirements

Valid Washington State driver's license with a driving record that meets an acceptable standard for safety at the point of hire and throughout employment in this position.

Must be at least 18 years of age.

Windows Server Hybrid Administrator certification and CompTIA Security are desirable.  

KNOWLEDGE OF:

Core Systems & Cloud

• Enterprise desktop and mobile operating systems and business applications
• Microsoft server environments — Active Directory, Group Policy, DNS, and DHCP
• Microsoft 365 and Entra ID administration, including hybrid identity
• Virtualization platforms — VMware and/or Hyper-V
• PowerShell scripting for system administration and configuration management

Network & Connectivity

• Enterprise networking fundamentals — VLANs, trunking, link aggregation (LAG/LACP), spanning-tree, and switch stacking
• Firewall administration — security policy, IPS/UTM, and VPN (site-to-site IPsec and remote access), with enterprise firewalls such as Fortinet, Cisco, or Palo Alto
• Operational experience with enterprise switching and wireless platforms
• Secure wireless and network design — controller-based or cloud-managed WLAN, 802.1X authentication, segmentation, and secure architecture

Security & Compliance

• Identity and security technologies — MFA, endpoint protection/EDR, SIEM/log management, and Zero Trust concepts
• Patch and vulnerability management practices
• System performance and security testing, reliability assessments, and audits
• Internet and intranet security environments
• Regulatory compliance — CJIS Security Policy and applicable Washington State requirements

Endpoints, Data & Support

• Endpoint and mobile device management — Intune, MSIX, Autopilot, and MSI/automated installs
• Backup and disaster recovery — including immutable/cloud backup and tested recovery procedures
• Secure file transfer (SFTP) and related configuration
• Networked peripherals — printers, scanners, and multifunction devices

ABILITY TO:

Collaboration & Communication

• Lead and support team members in a collaborative environment
• Communicate clearly and effectively, both verbally and in writing
• Provide technical guidance to end users and advise departments and employees across a range of IT issues
• Build and maintain cooperative working relationships in a diverse workplace
• Coordinate with departments, vendors, and licensed trades for specialized or physical infrastructure work

Organization & Execution

• Work independently with limited supervision
• Troubleshot hardware, software, and network problems and recommend effective solutions
• Plan, organize, and prioritize competing requests to meet schedules, commitments, and timelines
• Apply ITIL-aligned change management to keep changes predictable, documented, and approved
• Follow structured change, incident, and documentation processes — including change requests, accurate records, and diagrams
• Create and maintain technical documentation, procedures, and system records
• Escalate concerns and resources needs to management in a timely manner

Compliance & Safety

• Maintain compliance with City policy, Washington State requirements, and the CJIS Security Policy
• Follow workplace-safety practices and keep work areas — including server rooms and equipment spaces — safe and orderly
• Maintain accurate records and prepare detailed reports

Additional Requirements

• Maintain regular, reliable attendance and work occasional extended hours
• Drive to various City work sites as needed

WORK ENVIRONMENT 
Work is primarily performed in an office environment.

PHYSICAL ABILITIES 

Constant use of sight, hearing, and speech abilities necessary to perform essential functions and communicate with others.  Frequent fine finger manipulation and use of hands and arms in reaching/handling/fingering/grasping while operating office equipment and computers, preparing written documentation, handling paperwork, etc.  Frequent sitting may be extended at times, while doing desk activities.  Frequent bending/twisting at waist/knees/neck while working at desk, worktable, or moving from sitting to standing position; occasional bending, kneeling, and crouching to work on peripherals and microcomputers.  Frequent standing in combination with walking (short distances) throughout work shift in office areas.  Occasional pushing/pulling force up to 10 pounds opening doors, drawers, and moving materials; occasionally carrying objects weighing up to 50 pounds.   Requires mental acuity to ensure thorough mental analysis of situations in a fast-paced environment. 

HAZARDS

Extended viewing of computer monitor.

FLSA DESIGNATION

Exempt, not eligible for overtime.

UNION AFFILIATION

AFSCME

EQUAL OPPORTUNITY

The City of Lakewood is proud to be an Equal Opportunity Employer that encourages, supports, and celebrates respect, empowerment, diversity, and inclusion for all.   We welcome your contributions!