What are the responsibilities and job description for the Administrative Associate - Water position at City of Kirkwood, Missouri?
The City of Kirkwood is seeking an organized and dependable Administrative Associate to support our Water Division within the Public Services Department. This position plays a vital role in ensuring smooth daily operations - serving as the main point of contact for residents, contractors, and staff while managing a variety of administrative and technical tasks.
If you're someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in keeping things running efficiently, we'd love to have you on our team.
Key Responsibilities
✅ Education & Experience
Apply online at https://kirkwoodmo.aaimtrack.com/jobs/ Applications will be accepted until November 7th, 2025 or until the position is filled.
The City of Kirkwood, Missouri is an Equal Opportunity Employer. We value diversity and inclusion and encourage all qualified individuals to apply.
If you're someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in keeping things running efficiently, we'd love to have you on our team.
Key Responsibilities
- Serve as the primary point of contact for the Water Division by answering calls, greeting visitors, and assisting with inquiries about water services and repairs.
- Coordinate customer service requests, document complaints, and work with field staff to ensure timely resolutions.
- Prepare and process hydrant use permits, billing adjustments, invoices, and related documentation.
- Maintain and update electronic and paper records using Microsoft Office, Laserfiche, and NaviLine systems.
- Generate reports and correspondence related to water consumption, quality, and compliance.
- Support internal operations by scheduling training, organizing travel arrangements, and processing procurement card reconciliations.
- Create service maps, notifications, and outage communications using AutoCAD and other mapping tools.
- Provide administrative support to supervisors and assist with department projects as needed.
✅ Education & Experience
- High school diploma or equivalent required.
- Additional administrative or office management training preferred.
- Minimum of three (3) years of experience in administrative support or office coordination.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with AutoCAD and/or ArcGIS is a plus.
- Excellent organizational skills with strong attention to detail and accuracy.
- Professional communication skills with the ability to handle challenging customer interactions tactfully.
- Self-motivated, adaptable, and able to work independently in a fast-paced environment.
- Ability to maintain confidentiality and manage multiple priorities effectively.
- Play a key role in supporting essential city services that directly impact the community.
- Work alongside a dedicated and collaborative team of public service professionals.
- Enjoy competitive pay, comprehensive benefits, and opportunities for growth.
- Contribute to a city known for its strong sense of community and public service excellence.
Apply online at https://kirkwoodmo.aaimtrack.com/jobs/ Applications will be accepted until November 7th, 2025 or until the position is filled.
The City of Kirkwood, Missouri is an Equal Opportunity Employer. We value diversity and inclusion and encourage all qualified individuals to apply.