What are the responsibilities and job description for the Water Meter Technician (Utilities) position at City of Kingsport, TN?
Purpose
Performs skilled work connecting and disconnecting water service; reading, programming, repair, and maintenance of meters; and investigation of customer complaints.
Essential Functions
- Installs water meters in response to applications for waterservice;
- Investigates meters to determine if they are functioning properly;
- Takes consumption readings on meters with meter reading system, or manually;
- Cuts water service at customer request when residences arevacated;
- Works with Customer Service to investigate issues concerning waterbills;
- Inspectsconnections,checksreadingsandchecksforleaksaidingcustomerinlocatingleaksontheirside ofmeter;
- Responds to customer concerns regarding pressure and volumeproblems;
- Investigates waterthefts;
- Disconnects, reconnects, and replaces meters when payment obligations aremet;
- Enters confined spaces such as meterpits;
- Repairsleaks in meter boxes around meters, as necessary;
- Replaces damaged, stopped and outdatedmeters;
- Tests meters after pulling meter from meter box, hooks up test machine to verifyaccuracy;
- Enters and completes work tasks on tablet and/or computer to ensure accurate history is maintained;
- Programs meters to proper settings to ensure accurate readings; and
- Performs other duties asassigned.
Qualifications
- Knowledge of occupational hazards and appropriate safetyprecautions;
- Knowledge of geography and street layout of the water service area and the locations of meters andcurb boxes;
- Knowledge of utilitypolicies;
- Ability to work in an environment subject to exposure to a variety of weather conditions with extended periods of walking, stooping, bending, andlifting;
- Skill in use of tools required for connecting and disconnecting water service, repairing waterlines, and testingmeters;
- Skill in writing legibly and making calculations quickly andaccurately;
- Skill in communicating effectively orally and tactfully with customers in explaining policies and procedures of the water services division;
- Skill in establishing and maintaining effective working relationships with city employees, and the general public.
Education and Experience
- High school graduate or high school equivalent required;
- Experience equivalent to one-year full time work in water line construction and maintenance, meter reading, customer service work or closely related area is preferred.;
- Current TN/VA Driver’s License;
- Obtain proper training in confined space entry within 6 months of hire/promotion;
- Obtain certification through AWWA Customer Service Certificate Program within 6 months of hire/promotion.
The City of Kingsport does not discriminate on the basis of race, color, religion, creed, ethnicity, national origin, sex, disability, age, status as a protected veteran, or any other class protected by Federal or State laws and regulations.