Public Safety Telecommunicator

Description

Responsible for receiving, processing, and managing time-life critical emergency, non-emergency, and administrative calls for service; operating the 911 console; receiving, routing and dispersing telephone calls/messages; and providing assistance to the public/agency employees/other county personnel. Incumbent must dispatch calls for service; and notify agencies of robberies and priority events. Duties also include completing assignments/special projects, as directed; completing, updating, submitting required reports/documents/forms; and maintaining control of and follow up on incoming correspondence/action documents.

Duties

• Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service and transferring them to the appropriate agency.
• Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details and identify the status and location of responders in the field.
• Distributing calls for service for the Deputy Sheriff units according to guidelines.
• Always monitor radio traffic for the Sheriff’s Office and know when additional steps are needed for officer safety/public safety.
• Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses and warrants.
• Monitor multiple camera systems.
• Knowledge of TDD, TTY, and multiphone line systems.
• Deliver clear and direct lifesaving instructions to citizens on 9-1-1 emergency lines and administrative lines.
• If a caller is unable to state their location, PST must have the knowledge to access multiple systems including RapidSOS, RMS, CAD history, LINX, 9-1-1 screen coordinates, and Google maps.
• Connect conference calls involving two or more parties to render timely emergency assistance and initiate emergency callbacks to obtain additional information or to follow up on disconnected calls.
• Maintain records and reports including shift reports and operational logs for FIN, Visitor Log, and Alert Clay County.
• Knowledge of the paging system and how to utilize it with governing policy and procedures.
• Knowledge of policy and procedures regarding NCIC (National Crime Information System)/FCIC (Florida Crime Information System) and usage of programs to run wanted checks, criminal histories, tags, vehicles, guns, and missing persons.
• Knowledge of FAA (Federal Air Authority) and when/how to contact them for light outages.
• CSX notifications of railroad accidents and problems with equipment.
• PSTs must have knowledge of the geographical area of Clay County and surrounding counties.
• Maintains a proper working knowledge of all emergency procedures related to their post including the physical location and proper use of all emergency equipment if applicable and will act immediately and in accordance with agency policies/procedures in the event of an emergency.
• Attends shift briefings or staff meetings as required/directed, recording all pertinent information and directives, and providing superiors and colleagues with job/shift related information.
• Identifies situations which present special or unusual problems and promptly contacts the designated supervisor for assistance as necessary and in accordance with agency policies/procedures.
• Receives and correctly processes or forwards all wrecker requests and the appropriate corresponding information and maintains the wrecker files in accordance with agency policies.
• Communicates with other law enforcement agencies and in house personnel to ensure proper coordination of multi-agency efforts, relaying and securing information as requested, maintaining constant contact with established point to point frequencies and performing any other services as required.
• Tracks, monitors, and documents all deputies and other designated personnel's activities as required during their tour of duty in accordance with agency policies.
• Operates two-way radios according to agency policy and applicable standards to provide and maintain effective communications with agency personnel.
• Notifies surrounding agencies of robberies and priority events in a timely manner consistent with agency policies with the goal of promoting officer safety and enhancing apprehension potential.
• Responds with appropriate assistance when a deputy/LEO is in a trouble situation, which includes ensuring the immediate, quickest, and safest response to a deputy/LEO in trouble by broadcasting the unit's location, on-viewing the unit, responding the closest units and emergency personnel, responding K-9's as appropriate, and maintaining a count of all units on the scene.
• Provides support functions for deputies, which includes pinging cell phones, locating information, dialing complainants, contacting/notifying other agencies for assistance, phone messages, paging agency members, assisting deputies with basic CAD commands when their MCTs are not working properly, confirming wanted people/vehicles/items, entering stolen vehicles/items into state and national databases, entering missing people into state and national databases, and building BOLO's.
• Possesses sufficient knowledge and correctly performs all the designated duties and assumes all responsibilities as required in the absence of the assigned supervisor/superior/co-worker or during periods of work overload in accordance with agency policy, procedures, and supervisory direction.
• Be able to use sound judgment with limited knowledge.
• Provides accurate information/directions/assistance to the public, agency members, and/or other department personnel in a professional and courteous manner consistent with agency policies; and will not disseminate or discuss information of a confidential nature.
• Processes applicable incoming and outgoing documents and/or files in a timely manner consistent with supervisory direction and/or agency policies/procedures.
• Participates in cross-training with other co-workers; assists those co-workers when the need arises and learns new tasks by working together as a team.
• Reports identified or potential maintenance, safety, and/or non-compliance findings, hazards, and incidents to the appropriate personnel and/or department.
• Timely completes all assignments, special projects, and budgetary requirements (if applicable) as directed, adhering to applicable agency policies.
• Adheres to leave and attendance policies, including punctual arrival and completing full shifts. Informs the supervisor about illness or untimely incidents, reports overtime hours worked, and timely submits timesheet, attendance, and leave requests.
• Regularly checks assigned mailbox, phone calls, PowerDMS, and email messages, responding promptly and professionally.
• Makes assigned chain of command aware of anything noteworthy.
• Responds to supervision, guidance, direction, and feedback from executive staff and superiors in a receptive manner and in accordance with agency policies.
• Conducts themselves in a polite, helpful, courteous, ethical, and professional manner, abiding by the established code of ethics, and demonstrates a courteous and professional image when engaged in any activity with the public.
• Cultivates positive working relationships with colleagues and other agency units to enhance work area output and services in line with agency policies.
• Demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and coworkers.
• Actively participate in job-specific training.
• Operates and performs minor repairs for office equipment to manufacturer’s specifications and/or within the specified parameters pursuant to agency policies.
• Performs other duties as assigned.
  
  

Qualifications And Requirements

• High School Diploma or an acceptable equivalency diploma (GED).
• Proficient typing skills; at least 35 wpm.
• Proficient in Microsoft office products
• Speak and understand the English language
• Internal candidates must have successfully completed their probationary period
• Internal candidates with punitive disciplinary action within 365 days are ineligible
• The following items (or authorized equivalents) may be required at various steps in the application process:
• Driver's License
• Birth Certificate
• Social Security Card
• Form DD214 for all periods served in the military
• GED or High School Diploma and Sealed Transcripts from the highest level of education
• FDLE Authority for Release (notarized)

Certification, Licenses and Registrations Requirements:

• Any of the following would be preferred or must be completed after employment:
• Public Safety Telecommunication certification,
• CPR/AED
• FEMA Emergency Preparedness/Management (Multiple courses)
• CJIS certification
• NCIC/FCIC certification
• IPTM certification (certified Communications training officers)
• Department of Health for PST certification.
  

Supplemental Information

Salary is negotiable for full-time positions prior to initial hire, if requested, based on verified experience up to step five (5) of the assigned pay grade. Current employee salary changes are determined based on internal methodology. Please contact Human Resources with any questions.

Benefits for full time positions include Florida Retirement System, a full suite of very affordable health/life/dental/vision benefits, ancillary insurance policies, college reimbursement, and more. Benefits are effective the 1st of the month after a full 30 days worked. For more information on benefits, please visit https://www.claycountygov.com/government/personnel-services/employee-benefits.

The duration of the selection process may range from one (1) to three (3) months and may vary based on the number of applicants and/or urgency of filling the vacancy.

Applicants are reminded to take note of the close date listed on this job posting. Interviews are not typically requested prior to this date.

If accommodations are required throughout any portion of the hiring process, please contact our Human Resources team at HR@ClaySheriff.com.

All positions at the Clay County Sheriff’s Office have testing requirements to determine eligibility. All selected candidates will complete a drug screening, polygraph examination and a comprehensive background investigation as a condition of employment. Sensitive and/or confidential aspects of candidates’ personal lives may be explored during this process (including driving, drug usage, criminal, employment, and residential histories).

Any job qualifications or requirements listed in this job posting are susceptible to written and/or physical testing. This testing may be included in the competitive selection process.

This posting has been reviewed by Human Resources and found to be job related and non-discriminatory. If you are interested in this position, please submit your electronic application at https://www.claysheriff.com/departments/employment/.

Clay County Sheriff's Office offers excellent benefits packages outlined below. Benefits are effective the first day of the month after 30 days worked for benefit-eligible employees.

Coverages are provided through the Clay County Board of County Commissioners. You can visit their benefits page here.

• Medical Coverage
  
  

Comprehensive medical coverage through Florida Blue at competitive rates.Medical coverage is available to all benefit-eligible employees and their eligible dependents.Employees have a choice from two plans, both of which are Preferred Provider Option Plans. In addition to a high subsidy of the premiums, the Sheriff's Office contributes up to 50% of the deductible for the High Deductible- HSA Plan. Family Deductible = $ 4,200.00 Contribution of up to $ 2,100.00 per year

Single Deductible = $ 2,100.00 Contribution of up to $ 1,050.00 per year Dental Coverage

A choice of two dental plans, with the Sheriff's Office covering 100% of the single premium under the Low Plan. The employee will pay the difference in the premium cost if they elect family coverage. Life Insurance

Basic life and accidental death and dismemberment (AD&D) life insurance coverage of $ 20,000 is provided for each benefit-eligible employee. Benefit-eligible employees may purchase additional coverage for themselves, their spouse,and dependent children through the Supplemental Life Insurance program. Long Term Insurance

Benefit-eligible employees may purchase long term insurance through the County's provider for life insurance at affordable rates. Supplemental Insurance

Supplemental Insurances such as short-term disability, hospital, cancer, and accidentare available through Aflac, Colonial Life, and Liberty. Vision Insurance

A voluntary vision plan at affordable rates. Employee Assistance Program (EAP)

A comprehensive employee assistance program, provided by Aetna,which includes counseling, education, and referral services for employees and their eligible family members. EAP services are strictly confidential. Vacation/Sick Leave/Personal Time Off

Full-time employees accrue Personal Time Off (PTO) per year;the accrual rate will increase depending on their length of service with the Sheriff's Office. Holiday Pay

The Sheriff's Office has eleven paid holidays and birthday leave for full-time employees.

• New Year's Day
• Martin Luther King Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving and the day after Thanksgiving
• Christmas Eve
• Christmas Day
  
  

Retirement Plans

The Sheriff's Office participates in the Florida Retirement System. Employees have a choice from two plans under the FRS:Pension Plan and Investment Plan. The Sheriff's Office makes a contribution as set by the Florida legislature towards the plan of choice for each employee and the employee makes a contribution of 3%. Deferred Compensation Plans

Employees may also elect to participate in the County's deferred compensation plan, which offers a choice from two providers:Mass Mutual and Nationwide. Contributions are voluntary by the employee and made on a pre-tax basis. Pre-Tax Benefits

Benefits

Certain payroll deductions can be taken on a before-tax basis. These include medical and dental premiums, FRS plan contributions, and high deductible plan contributions. Other Benefits include:

• Tuition Reimbursement
• Florida Deputy Sheriff's Association Membership
• Onsite Wellness/Fitness Center *not all locations
• Military Service Leave
• Bereavement
• Direct Deposit Payroll
  
  

*Temporary, Part-time, and Seasonal employees are not paid for holidays and are not eligible for benefits.

01

Are you at least 18 years old?

• Yes
• No
  
  

02

Do you have a high school diploma or equivalent?

• Yes
• No
  
  

03

Are you proficient in Microsoft Word, Outlook, Excel and PowerPoint?

• Yes
• No
  
  

04

Are you legally authorized to work in the United States? In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.

• Yes
• No
  
  

05

Are you proficient in typing with a minimum speed of 35 words per minute?

• Yes
• No
  
  

06

Have you read and understand the Agency Disqualifiers as listed on our website? Agency Disqualifiers can be found at https://www.claysheriff.com/departments/employment/

• I have read and acknowledge my understanding of the Agency Disqualifiers
• I have not read or understood the Agency Disqualifiers
  
  

07

Have you been convicted of a DUI within the last five (5) years for law enforcement/corrections applicants or three (3) years for civilian applicants, or ever as a law enforcement officer/corrections officer (including military police)?

• Yes
• No
  
  

08

Do you have any convictions for Domestic Violence?

• Yes
• No
  
  

09

Have you ever received a military discharge not classified as "Honorable"? (Ex. General, Administrative, Other Than Honorable, Uncharacterized, etc...)

• Yes
• No
  
  

10

Have you received three (3) or more moving violations within the past 24 months?

• Yes
• No
  
  

11

Visible tattoos determined to be inappropriate or offensive must be covered while at work. Do you have any tattoos above the collarbone (i.e. neck, face or behind the ear)? If yes, describe the tattoo and the location of the tattoo.

12

For the next seven (7) questions --The Clay County Sheriff's Office recognizes an irrevocable responsibility in maintaining the public trust concerning the maintenance of a Drug Free Workplace and the office's responsibility to be in compliance with the Drug-Free Workplace requirements as established in the Anti-Drug Abuse Act enacted by the United States Congress in 1988 and the Florida Drug Free Workplace programs requirements, F.S.S. 440.101 and F.S.S. 440.102 and Chapter 59A of the Florida Administrative Code. The U.S. Court of Appeals, 5th Circuit in Davis v. City of Dallas (no. 84-1814 – November 26, 1985) determined that a requirement prohibiting recent or excessive drug usage is job related. Use of CBD oil can, in some circumstances, result in a positive result for THC during a drug test. A drug test that confirms a positive result for THC will disqualify the applicant from employment. The Sheriff reserves the right to disqualify an individual based upon the totality of the drug use circumstances. Please enter your initials to confirm that you have read and understand these statements.

13

Have you used marijuana or hash during the past 12 months?

• Yes
• No
  
  

14

During your lifetime have you ever fraudulently used prescriptions to obtain or use drugs?

• Yes
• No
  
  

15

During your lifetime have you ever sold, distributed or conspired to distribute illegal drugs, except as required by official law enforcement duties?

• Yes
• No
  
  

16

During your lifetime have you ever illegally used heroin, opium, Fentanyl or any derivative of heroin or opiates?

• Yes
• No
  
  

17

During your lifetime have you ever used any illicit drug after first employment or appointment in the law enforcement field except in connection with official duties?

• Yes
• No
  
  

18

Minor experimentation, as a juvenile, of the drugs listed in the following question, will be considered on a case by case basis. NO chronic usage will be considered. Have you, as an adult, used Cocaine, Illegal steroids (not prescribed), Quaaludes, LSD, M.D.M.A. (Ecstasy, Molly) or PCP within the past 5 years?

• Yes
• No
  
  

19

During your lifetime have you ever used methamphetamine, Rohypnol (Rooffies), GHB (Gamma Hydroxy Butyrate, also known as Grievous Bodily Harm) or similar illegal drugs in any amount?

• Yes
• No
• Required Question