What are the responsibilities and job description for the Coordinator of Operations position at City of Jeffersonville?
Job Title: COORDINATOR OF OPERATIONS
Department: Animal Shelter
Reports To: Director of Animal Shelter
Directs Work Of: Kennel Attendants
FLSA Status: Non-Exempt
EEO-4 Classification Service-Maintenance
Effective Date(s): 2014; PG 1/1/2019
Normal Work Hours: 8:30 a.m. to 4:30 p.m.
Normal Work Days: Monday through Friday
Education/Experience
Position requires an Associate Degree level (2 years program) in business or animal care related field and a minimum of two years directly related experience in an Animal Shelter. Equivalent education, training, experience, skills, and knowledge may be considered.
Position Summary:
Supervises and performs “hands-on” duties in the day to day operations of the Animal Shelter, care of the animals, cleaning of the shelter and oversees the foster, volunteer, and transport programs.
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Provide daily supervision of Kennel Attendant staff to ensure the adequate performance of job duties related to the care of shelter animals and cleanliness and maintenance of the shelter. Assists staff in performance of these duties.
Ensure appropriate daily Kennel Attendant staffing of the shelter by developing and communicating staff schedules and arrange/provide for staff coverage as needed to cover daily operational needs.
Provide initial job training and on-going performance feedback to Kennel Attendant staff. Assist the Director with hiring Kennel Attendants; provide constructive input on hire decision and performance management.
Oversee animal transport services to ensure timely, safe and cost effective pick-up and delivery.
Oversee the volunteer/foster program to ensure program goals/initiatives are met.
Completes necessary reports and maintains required records and performs other duties and assumes other responsibilities as apparent or as delegated.
Competencies:
To perform the job successfully, an individual should consistently demonstrate the following competencies:
Delegating/Supervising – Schedules and assigns work assignments; Sets expectations and monitors work activities. Takes responsibility for and assists with completing subordinates' activities; Provides regular performance feedback; Develops subordinates' skills; and Fosters quality focus in staff.
Planning/Organizing - Prioritizes and plans work activities so work is completed in a timely and cost effective manner; Uses time efficiently; Plans for additional resources; and Effectively organizes and schedules other people and their tasks.
Customer Service – Appropriately manages difficult or emotional customer situations; Responds promptly to customer and employee needs; Solicits customer feedback to improve service; and Meets commitments.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes appropriate information; and Develops effective and appropriate alternative solutions.
Communication - Speaks clearly and persuasively in positive or negative situations; communicates appropriately with employees, vendors and the public concerning department operations; and writes clear and informative reports, memos, letters and related business documents. Ability to establish and maintain cooperative working relationships with the public, other employees, regulatory agencies, and interested and affected parties.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Position requires an Associate Degree level (2 years program) in business or animal care related field and a minimum of two years directly related experience in an Animal Shelter. Equivalent education, training, experience, skills, and knowledge may be considered.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge of Microsoft Outlook email; and Microsoft Excel and Word Processing software and Pet Point Animal software.
Certificates, Licenses, Registrations
Maintain a valid driver’s license free of court directed restrictions; obtain and maintain an animal euthanasia certification.
Language Skills: Ability to read and interpret documents such as detailed safety rules, operating and maintenance instructions, and procedure manuals; Can create/write routine reports and correspondence with minimal supervisory oversight; Can speak appropriately and effectively and respond to routine questions from groups of members, co-workers, general public or leadership/supervisors.
Mathematical Skills: Ability to perform and understand basic math calculations including adding, subtracting, dividing and multiplying whole and decimal numbers using a calculator and/or excel spreadsheet.
Other Skills and Abilities
Operate common office equipment, telephone/mobile, PC, calculator, copy machines, printers, faxes etc. Has knowledge of City and department policies, procedures, philosophy, and goals and the ability to apply and promote them.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and to stoop, kneel, or crouch or crawl. The employee is occasionally required to sit; reach with hands and arms; or smell. The employee must frequently lift and /or move up to 50 pounds, and occasionally lift and /or move over a 100 pounds. Specific vision abilities required by this job are the ability to perform the essential duties of the position with or without corrective lenses.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet/humid indoor conditions; animals kept in confined spaces. The employee is frequently exposed to fumes; toxic or caustic cleaning chemicals; outside weather conditions; and excessive heat. The noise level in the work environment is usually moderate to loud.