Operations Administrator

Job Summary

This position performs highly skilled technical and responsible administrative work in a wide variety of complex functions in support of the efficient operations of the assigned department; does related work as required. Work is performed independently under the direction of a department director or senior level management. Supervision may be exercised over operations support staff.

PHYSICAL DEMANDS

Required

The work is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The work requires mental acuity including the ability to make rational decisions through sound logic and deductive processes. Additionally, the following physical abilities are required:

• Hearing: Required to perceive information at normal spoken word levels.
• Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.
• Visual Acuity: Required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
  
  

WORK ENVIRONMENT

The worker is not subject to adverse environmental conditions.

Work Will Be Specialized According To The Assigned Department. The Following Essential Job Functions Are Representative Of The Type Of Tasks That May Be Performed On a Daily Basis

• Manages and maintains all aspects of office operations of the assigned department.
• Serves as department liaison with employees, citizens, businesses, local organizations, and agencies.
• Coordinates requests for information and complaint resolution with various departments, prepares response, follows up to ensure resolution.
• Maintains complex records and files requiring independent judgement and a high degree of discretion.
• Applies judgment to investigate problems to track down root causes and provide resolutions; escalates customer and technical issues as required.
• Prepares, reviews, and edits a wide variety of technical and professional documents, records, reports, and presentations.
• Prepares departmental policies and procedures and assists with their implementation.
• Coordinates project management activities, including scheduling, budget tracking, and resource allocation.
• Coordinates the development and implementation of training programs for departmental staff.
• Develops and maintains databases and spreadsheets to track and analyze data.
• Analyzes operational data and participates in performance monitoring; recommends solutions for improvement.
• Assists with budgetary and procurement functions.
• Maintains and prepares payroll records.
• Performs related tasks as required.
  
  

Other Information

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change by the City as the needs of the City and requirements of the job change.

Education And Experience

A high school diploma or equivalent and five years of increasingly responsible administrative and analytical experience. A college degree in business or a related field may substitute for three years of experience. Experience in project management is preferred.

Knowledge, Skills, And Abilities

• General knowledge of municipal organizational structure and operations.
• Thorough knowledge of the policies, procedures, and operations of the assigned department.
• Thorough knowledge of standard office practices, procedures, equipment, and office assistance techniques.
• Thorough knowledge of business English, spelling, grammar, and mathematics.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Strong communication and interpersonal skills that reflect ability to solve problems, manage conflict, and maintain quality customer relations.
• Ability to think critically, perform substantial analysis, and strategically implement a broad range of activities.
• Ability to perform and organize work independently.
• Ability to coordinate and supervise the work of others.
• Ability to establish and maintain effective working relationships with City officials, coworkers, external stakeholders, and the public.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to learn and adapt in a fast-paced environment.
• Ability to work independently and collaboratively in a team environment.
• Ability to independently prepare effective correspondence on administrative matters.
  
  

Our Employees Uphold And Promote The Mission, Vision And Core Values Of The City Of Jacksonville Beach. To Be Successful, An Individual Must Be Able To Perform The Essential Functions Of The Job And Demonstrate a Strong Desire To Be a Part Of Our EPIC Team

• Empowerment – Enabling employees to achieve work-life balance & professional growth and success
• Pride – A small coastal city dedicated to displaying a big heart through our commitment to the community
• Integrity – We hold ourselves, individually and collectively, accountable to our community and our organization
• Communication – Open & honest dialogue with our community and throughout our organization
• Teamwork– Working together with our community to achieve common organizational goals