What are the responsibilities and job description for the Public Assistance Officer position at City of Indianapolis?
Position Summary
Position is responsible for interviewing members of public to gather information needed to generate police reports relating to non-emergency incidents; prepares police incident reports and enters into computer; maintains highest level of professional and courteous customer service during performance of duties.
Agency Summary
IMPD is dedicated to upholding the highest professional standards while serving the community in which IMPD works and lives. IMPD is committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values. IMPD is committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods. The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
Qualifications
High school diploma or GED with a minimum of two (2) years prior work related experience, with an emphasis on professional customer service or a minimum of two (2) years college education, including course work in English composition and/or criminal justice. High level of commitment to professional customer service and teamwork; ability to conduct interviews to obtain specific information and to reduce results of interview to police incident report format; ability to handle potentially difficult and hostile customer service contacts; ability to write clear and concise narratives; ability to type report into department's police reporting system, with a minimum of 25 wpm accuracy; ability to process information received over time and identify patterns and trends. Knowledge of police reporting writing and records management systems; knowledge of police radio procedures; knowledge of Windows-based computer applications such as MS Word and MS Outlook; problem solving skills. Confidentiality required. Special Police Powers (minimum age 21 years) and IDACS/NCIC certification required after hire. Successful completion of department's reporting and customer service training program required after hire.
All rates are bi-weekly.
2025 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:5891862d-46b3-4120-b7af-391882e8e0e0
Life Insurance Employee Only (rates per $1,000 per month):
Basic: Employer Paid
Optional Life Insurance Employee Only (rates per $1,000 per month)
Additional
<25-29 $0.058
30-34 $0.083
35-39 $0.099
40-44 $0.132
45-49 $0.223
50-54 $0.363
55-59 $0.600
60-64 $0.795
65-69 $1.329
70 $2.054
Important Perf Update
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
Part Two - This Consists Of An Additional Variable Rate Contribution Paid By The City Toward Your ASA. This Variable Rate Contribution Is Currently 1% Of Your Gross Wages. Vesting In The Value Of The Variable Rate Employer Contribution Will Vary By Length Of Participation. You Are
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.
Questions relating to PERF may be directed to INPRS - PERF at:
Indiana Public Retirement System
Public Employees' Retirement Fund
One North Capitol, Suite 001
Indianapolis, Indiana 46204
(888) 236-3544
01
Have you taken college-level course work in English or Criminal Justice?
If you answered yes to the previous question, please list your courses. If you answered no please put N/A
03
How many years do you have of customer service experience?
Have you had experience in hostile or sensitive customer service environments?
Position is responsible for interviewing members of public to gather information needed to generate police reports relating to non-emergency incidents; prepares police incident reports and enters into computer; maintains highest level of professional and courteous customer service during performance of duties.
Agency Summary
IMPD is dedicated to upholding the highest professional standards while serving the community in which IMPD works and lives. IMPD is committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values. IMPD is committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods. The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
- Responds to citizen phone calls and walk-ins requesting police incident report; conducts preliminary assessment of situation to verify incident occurred in IMPD's service district and to identify incident type; identifies and refers calls requiring the dispatch of police units to Communications Supervisor; based on type of incident, assesses information needed to prepare complete report; interviews citizen to gather required information, insuring data are collected for required reporting fields and narrative section; advises citizen of follow-up procedures, crime prevention materials, and referral services, as appropriate.
- Enters report into IMPD's Police Reporting System; assigns appropriate report header in accordance with FBI Uniform Crime Reporting standards; validates address and police beat assignment; enters appropriate data and code values into database fields; writes and enters concise descriptive narrative to document incident in accordance with standard business English and departmental policies.
- Receives additional report information via citizen phone calls or walk-ins; queries Police Reporting System to locate previously entered report; makes supplemental report in accordance with departmental policy to document newly provided information.
- Monitors reports taken to identify needed departmental follow-up and possible trends requiring action by other district or departmental personnel; provides advisory alert to district commander of geographic areas where reports indicate additional patrols or other governmental activity may be appropriate.
- Participates in end of shift information exchange with other members of unit to facilitate smooth transfer of case load from one shift to the next; takes part in briefings relating to completed and pending reports.
- Periodically meets with other members of unit to discuss quality control issues and areas of operations where improvements could be made; participates in documentation of recommendations for submittal to departmental administrators.
- Greets all people coming to main entrance of district headquarters; promptly, courteously and professionally assists visitors or directs them to the appropriate personnel.
Qualifications
High school diploma or GED with a minimum of two (2) years prior work related experience, with an emphasis on professional customer service or a minimum of two (2) years college education, including course work in English composition and/or criminal justice. High level of commitment to professional customer service and teamwork; ability to conduct interviews to obtain specific information and to reduce results of interview to police incident report format; ability to handle potentially difficult and hostile customer service contacts; ability to write clear and concise narratives; ability to type report into department's police reporting system, with a minimum of 25 wpm accuracy; ability to process information received over time and identify patterns and trends. Knowledge of police reporting writing and records management systems; knowledge of police radio procedures; knowledge of Windows-based computer applications such as MS Word and MS Outlook; problem solving skills. Confidentiality required. Special Police Powers (minimum age 21 years) and IDACS/NCIC certification required after hire. Successful completion of department's reporting and customer service training program required after hire.
All rates are bi-weekly.
2025 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:5891862d-46b3-4120-b7af-391882e8e0e0
Life Insurance Employee Only (rates per $1,000 per month):
Basic: Employer Paid
Optional Life Insurance Employee Only (rates per $1,000 per month)
Additional
<25-29 $0.058
30-34 $0.083
35-39 $0.099
40-44 $0.132
45-49 $0.223
50-54 $0.363
55-59 $0.600
60-64 $0.795
65-69 $1.329
70 $2.054
Important Perf Update
- For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR
- All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% Pension) or the INPRS My Choice: Retirement Savings plan (3% 1% Contribution). The Hybrid plan consists of two components:
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
- Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.
Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
Part Two - This Consists Of An Additional Variable Rate Contribution Paid By The City Toward Your ASA. This Variable Rate Contribution Is Currently 1% Of Your Gross Wages. Vesting In The Value Of The Variable Rate Employer Contribution Will Vary By Length Of Participation. You Are
- 20 percent vested after 1 full year of participation
- 40 percent vested after 2 full years of participation
- 60 percent vested after 3 full years of participation
- 80 percent vested after 4 full years of participation
- 100 percent vested after 5 full years of participation
- All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
- City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.
Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.
Questions relating to PERF may be directed to INPRS - PERF at:
Indiana Public Retirement System
Public Employees' Retirement Fund
One North Capitol, Suite 001
Indianapolis, Indiana 46204
(888) 236-3544
01
Have you taken college-level course work in English or Criminal Justice?
- Yes
- No
If you answered yes to the previous question, please list your courses. If you answered no please put N/A
03
How many years do you have of customer service experience?
- None
- Less than 1 to 2 Years
- More than 2 Years to 4 Years
- 5 Years
Have you had experience in hostile or sensitive customer service environments?
- Yes
- No
- Required Question
Salary : $1,000
