What are the responsibilities and job description for the Public Assistance Officer position at City of Indianapolis and Marion County?
Position is responsible for interviewing members of public to gather information needed to generate police reports relating to non-emergency incidents; prepares police incident reports and enters into computer; maintains highest level of professional and courteous customer service during performance of duties.
Agency Summary
IMPD is dedicated to upholding the highest professional standards while serving the community in which IMPD works and lives. IMPD is committed to the enforcement of laws to protect life and property, while also respecting individual rights, human dignity, and community values. IMPD is committed to creating and maintaining active police/community partnerships and assisting citizens in identifying and solving problems to improve the quality of life in their neighborhoods. The agency can do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
High school diploma or GED with a minimum of two (2) years prior work related experience, with an emphasis on professional customer service or a minimum of two (2) years college education, including course work in English composition and/or criminal justice. High level of commitment to professional customer service and teamwork; ability to conduct interviews to obtain specific information and to reduce results of interview to police incident report format; ability to handle potentially difficult and hostile customer service contacts; ability to write clear and concise narratives; ability to type report into department's police reporting system, with a minimum of 25 wpm accuracy; ability to process information received over time and identify patterns and trends. Knowledge of police reporting writing and records management systems; knowledge of police radio procedures; knowledge of Windows-based computer applications such as MS Word and MS Outlook; problem solving skills. Confidentiality required. Special Police Powers (minimum age 21 years) and IDACS/NCIC certification required after hire. Successful completion of department's reporting and customer service training program required after hire.
Salary : $41,101
