Position is responsible for assisting citizens in obtaining reports (e.g., incident and accident reports) and facilitating the release of criminal histories to citizens. Position processes and enters time-sensitive information into law enforcement databases and distributes that information to IMPD employees and other law enforcement agencies. This position is also responsible for fingerprinting citizens as necessary.
Agency Summary
IMPD serves with courage and compassion, partnering with our community to address crime and create a safer Indianapolis for everyone who lives, works, and visits here.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Receives and processes requests for police records (i.e., incident reports, accident reports, criminal histories, etc.) and releases reports as appropriate to citizens and other requestors.Provides informational services to the public; researches and responds to requests received by telephone, mail, electronically, and in-person.Sells documents to the public; receives payments (cash, check, credit); balances and closes drawers or registers.Fingerprints citizens; obtains hard-copy set of fingerprints from customers using ink and paper; obtains digital fingerprints using electronic scanning equipment. Conducts quality control to ensure captured images are within established parameters.Enters and updates information in computerized law enforcement information systems.Records and updates request logs and documents.Files and retrieves documents in electronic and paper files; sets up and organizes files and manuals; counts and alphabetize records; keeps files updated.Reviews and revises reports and documents for accuracy and completeness.Conducts research as necessary. Participates in staff meetings and customer service training.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.High School diploma or equivalent and two (2) years' work experience and/or education in customer service, records maintenance or clerical field; any combination of education and experience equaling (2) years is acceptable. Must possess effective communication and computer operation skills. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws, especially as pertaining to records release. Position requires strict confidentiality. Must be able to pass pre-employment screening (background investigation, drug screen). Position requires submission to random drug tests. Must be able to perform the tasks required to fingerprint individuals (physically guide and control customer hand movements). If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.
This position is in an office atmosphere with various distractions and frequent interruptions. Vision, hearing and manual dexterity demands are to be expected. This is a day shift position, Monday thru Friday with weekends off. Some overtime may be required to complete projects or lessen work-loads. Requires hands-on contact with citizens to generate fingerprint images. Must be able to stand for periods of time to fingerprint individuals; must be able to physically control and guide customer hands and fingers to generate accurate fingerprint images.
