What are the responsibilities and job description for the Public Safety Dispatcher position at City of Hudson?
Job Overview
The City of Hudson is accepting applications from seasoned lateral hires, or motivated new recruits, for the position of full-time Public Safety Dispatcher to perform specialized communications work in the operation of a communications center, which serves Police, Fire, EMS and other City departments. Work is performed primarily in the communications center under the general supervision of a police captain and is reviewed through conferences, monitoring of radio transmissions, and review of radio logs and records.
Essential Duties & Responsibilities
Operates a communications center on an assigned shift, which serves Police, Fire, EMS and other City Departments.
Operates and uses a variety of communications equipment in receiving and transmitting information and messages, such as a pager, a multi-line telephone, a multi-band radio, a mobile data terminal, and police computers.
Monitors and responds to radio traffic in both emergency and non-emergency situations; makes decisions regarding the urgency and priority of emergency calls; coordinates radio communications with and between mobile units; maintains logs of radio transmissions and telephone calls.
Receives 911 emergency calls, obtains and records precise and accurate information, gives emergency instructions, and dispatches emergency vehicles and personnel to locations; receives, screens and directs non-emergency calls.
Operates police computers, accesses databases, enters and retrieves information.
Receives visitors to the communications center, provides routine information and/or refers them to proper city departments or persons.
Must establish and maintain effective working relationships with superiors, employees of other departments, and the general public.
Must provide a high level of customer service by being courteous, responsive, respectful and helpful in all interactions with superiors, co-workers, public officials, representatives from federal, state and local organizations and agencies and the general public.
Must have regular, reliable, and punctual attendance.
Must follow and comply with City rules and policies.
Skills
Work requires possession of a high school diploma or GED, supplemented by special courses or training in the operation and use of personal computers, and experience in the operation of communications equipment, including some experience in the operation and use of a multi-band, two-way radio and computer-aided/assisted dispatch, or an equivalent combination of education and/or experience that provides the following knowledge, abilities and skills:
Knowledge of the laws, rules, regulations, policies and procedures governing the operation and use of communications center equipment.
Knowledge of the street system and geography of the city.
Some knowledge of the operation and use of communications center equipment, including computer-aided/assisted dispatch.
Must possess Law Enforcement Automated Data System (LEADS) or ability to obtain within one year.
Must be able to obtain Emergency Medical Dispatch Certificate and Court Clerk Certificates within a reasonable time period after appointment.
Join us in this energetic role where your proactive communication can make a real difference! We are committed to supporting your growth through comprehensive training on dispatch procedures, emergency protocols, and technical systems. If you thrive in fast-paced environments with a passion for public safety service, we want to hear from you!
Pay: $30.82 - $37.57 per hour
Expected hours: 40.0 per week
Benefits:
- 457(b)
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Military leave
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $31 - $38