What are the responsibilities and job description for the Permit Technician Aide (Sign Administration) position at City of Houston?
Accepting Applications from: All Persons Interested
Service Line/Section: Houston Permitting Center/Sign Administration
Reporting Location: 1002 Washington Avenue*
Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Under direct supervision assists all walk-in customers with information on permit applications, inspection requests, information on changes and ordinances, licensing and registration in a courteous manner. Answers all incoming calls to section, provides information on permits or inspections in a timely and courteous manner, or transfers to the appropriate party. Receives and records inspection requests when IVR is down. Ensures timely retrieval of waiting Q-Flow customers in English and/or Spanish. Updates ILMS (Integrated Land Management System) with inspection requests, results, inspector comments, permitting fees, licensing and registration fees. May balance daily revenue from sales of permits, receipts, or license fees. Maintains all files and section records such as insurance, registration, correspondence, and office updates. Performs other duties as assigned.
WORKING CONDITIONS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six months of customer service or general clerical/administrative experience are required.
LICENSE REQUIREMENTS
None **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-8085.
If you need special services or accommodations, call 832-393-8085. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Service Line/Section: Houston Permitting Center/Sign Administration
Reporting Location: 1002 Washington Avenue*
Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm*
*Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Under direct supervision assists all walk-in customers with information on permit applications, inspection requests, information on changes and ordinances, licensing and registration in a courteous manner. Answers all incoming calls to section, provides information on permits or inspections in a timely and courteous manner, or transfers to the appropriate party. Receives and records inspection requests when IVR is down. Ensures timely retrieval of waiting Q-Flow customers in English and/or Spanish. Updates ILMS (Integrated Land Management System) with inspection requests, results, inspector comments, permitting fees, licensing and registration fees. May balance daily revenue from sales of permits, receipts, or license fees. Maintains all files and section records such as insurance, registration, correspondence, and office updates. Performs other duties as assigned.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).
This is a Houston Public Works Emergency Management position at the Tier III Level.EDUCATIONAL REQUIREMENTSRequires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six months of customer service or general clerical/administrative experience are required.
LICENSE REQUIREMENTS
None **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-8085.
If you need special services or accommodations, call 832-393-8085. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Salary : $20 - $22