What are the responsibilities and job description for the Permit Technician (Project Delivery & Operations/Customer Service) position at City of Houston, TX?
POSITION OVERVIEW
Accepting Applications from: ALL PERSONS INTERESTED
Service Line/Section: HPC/Project Delivery & Operations/Customer Service
Reporting Location: 1002 Washington Avenue
Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm*
*Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Do you like solving problems and helping others?
The Houston Permitting Center (HPC) is looking for a tech savvy, friendly, and well-organized Permit Technician to join our Information Desk team supporting our online and in-person customers. This individual is an important member of the team that guides customers through the permitting center process.
A day in the life of a Permit Technician is a fast-paced and highly variable based on customer volume and needs. Daily responsibilities may include, but are not limited to:
- Triaging customers issues and queuing customers to the correct service.
- Answering phones calls, live chats, email, or service tickets.
- Distributing forms, applications, and other documents to customers to complete the permitting process.
- Researching and solving common customer problems and inquiries, including basic technical support for iPermits and ProjectDox.
- Assist with training Permit Tech Aides as needed.
- Performs other duties as assigned.
- Work as a team.
- Communicate clearly and effectively, be confident in giving customers directions (verbally and written), ask clarifying questions to ensure you understand the customers’ problem.
- Stay calm under pressure.
- Be proactive and solutions-focused, think ahead for potential obstacles as you guide a customer to a resolution.
- Be well organized and capable of handling multiple tasks and deadlines.
- Build strong professional relationships at all levels of the organization.
Who are we? When you join the Houston Permitting Center, you’ll be part of a dedicated team that provides service for safe community development through the permitting, plan-review, and inspection of public and private construction. Our team members issue over 400,000 permits, review 77,000 projects and conduct 8000,000 inspections every year.
WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e. essentially normal office environment with acceptable lighting, temperature and air conditioning. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerance; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
This is a Houston Public Works Emergency Management position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Two years of experience as a Permit Technician Aide or in customer service are required.
An Associate degree may be substituted for the experience requirement.
LICENSE REQUIREMENTS
None
PREFERENCES
The ideal candidate should have some of the following skills and experience:
- Strong communication skills, including written and verbal skills
- Proficient in using technology
- Experience using live chat software, such as Oracle Service Cloud or Microsoft Dynamics
- Experience using ILMS/iPermits, ProjectDox, Infor, or similar electronic permitting and plan review system
- Experience using call/contact center software, such as Cisco Finesse.
- Preference shall be given to eligible veteran applicants provided such persons possess the qualifications
most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment
drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other
employees in this classification.
Pay Grade 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources
Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6120.
If you need special services or accommodations, call 832-393-6120. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to
advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of
information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances were
required.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is
free from discrimination and harassment based upon any legally protected status or protected characteristic, including but
not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic
information, veteran status, gender identity, or pregnancy.
901 Bagby St
Houston, Texas, 77002