What are the responsibilities and job description for the Part Time Customer Service Clerk position at City of Houston, TX?
POSITION OVERVIEW
Division: Customer Experience
Location: Various
- Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)
- Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries and the Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.
- Interacting with customers at the customer service desk to find basic information and library materials.
- Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
- Facilitating the use of the public computers and troubleshooting technology-related issues.
- Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
- Assisting with library programming and outreach to community groups for all ages.
- Providing genealogical reference assistance in person, via email and on the phone
- Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books and on microfilm
- Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.
WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six (6) months of clerical/customer service experience are required.
LICENSE REQUIREMENTS
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Preference shall be given to applicants.
- Proficient computer skills and working knowledge of Microsoft Office.
- Experience working with people of diverse backgrounds.
- Ability to communicate effectively orally and in writing.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working with children and families.
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED No
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 10
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1472.
If you need special services or accommodations, call (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
901 Bagby St
Houston, Texas, 77002