CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT - MCD)

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: **All Persons Interested **

DIVISION: Cash Management/Public Services

REPORTING LOCATION: 1400 Lubbock and All Satellite Locations Workdays & Hours: Saturday – Friday – *All Shifts, days, and holidays

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has full-time employment opportunities available for individuals who are self-motivated, customer service-oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Collection of fines, processing payments by cash, check, credit card and wire transfer. Process Parking Payments and schedule hearings.

• Data entry of payment and fees in the Court’s case management system.

• Act as a Passport Application Acceptance Agent by executing the passport application, ensure that the application form and supporting documents are correctly submitted, and collect passport fees.

• High level of direct contact with the general public, attorneys, court staff and law enforcement. Dissemination of court information as required.

• Data entry of court records and transactions.

• Scanning of court documents into the Court’s case management system. Periodic rotation to alternate Court locations and/or sections.

• Other administrative and customer service-related responsibilities as assigned.

• Must submit to annual and on demand background checks

• All candidates must be able to successfully pass CJIS (Criminal Justice Information Services) certification, which includes fingerprinting and a full criminal background check, as a condition of employment. Continued employment in this position requires maintaining CJIS background check clearance at all times.

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work rotating weekends and/or holidays as needed. Must be able to travel to another court location on short notice.

MINIMUM REQUIREMENTS

EDUCATION REOUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REOUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

Substitution: An associate’s degree may be substituted for the experience requirement.

LICENSE REOUIREMENTS

None

PREFERENCES

Preferences may be given to candidates that are:

• Bilingual in Spanish.

• Familiar with Court System Management and Resource Technology (CSMART) and its functionalities; that have documented heavy cash handling experience; heavy customer service experience as well as knowledge of court policies and procedures; and excellent verbal and written communication skills.

• Three (3) years of cash handling, administrative or customer service-related experience is preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REOUIRED

None; however, the department may administer, and the applicant must successfully complete a skills assessment relevant to job description.

SAFETY IMPACT POSITION: NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6047. If you need special services or accommodations, call (832) 393-7238. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.