CUSTOMER SERVICE REPRESENTATIVE II

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Houston Water/WasteWater Operations
Reporting Location: Houston, TX
Workdays & Hours: Monday - Friday/8:00am-5:00pm*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Supports project management and operations management in service contract compliance work for internal customers (Wastewater Treatment Plants). Research and reviews billing inquiries by using the computer and internal databases. Updates work orders, reports, records. Responds to customers' questions received over the phone, face-to-face or through the mail. Collects data and documents field investigations. Maintains and monitors
various records and reports. Uses effective communications and coordinates field crew activities; receives information from field crews and other sources via phone or e-mail. Assist Maintenance Manager with inventory of assets and operational spare parts for Wastewater Treatment Plants. Maintenance Manager in maintaining records: callouts, attendance, safety. Performs other related duties as requested.

WORKING CONDITIONS
This position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Department of Houston Public Works Emergency Management position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience. An associate’s degree may be substituted
for up to two years of the experience requirement.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference shall be given to applicants with experience in Wastewater Operations Maintenance.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications
necessary for competent discharge of the duties involved in the position applied for, such persons are among
the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.

If you need special services or accommodations 832-395-2976 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.