CUSTOMER SERVICE CLERK

POSITION OVERVIEW

Applications Accepted from: ALL PERSONS INTERESTED

Division: Public Health Services
Section: TB Control
Location: 8000 N. Stadium 6th Floor
Workdays & Hours: 8:00 AM - 5:00 PM*
*Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Health Department is seeking a qualified candidate for a Customer Service Clerk to perform the following duties:

• Performs basic research and gathers necessary tuberculosis control information to resolve routine patient inquiries and responds to inquiries via mail, telephone, e-mail and personal contact.
• Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.
• Performs data entry activities to update patient records within authorized limits.
• Processes reports, requests and make changes to update customer medical information.
• Gathers or collects information to generate reports for Texas Department of State Health Services and the Centers for Disease Control, activity logs, etc.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six (6) months of clerical/customer service experience are required.

SUBSTITUTION
An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

LICENSE REQUIREMENTS
None.

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Application review and/or interview. However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 10

SALARY INFORMATION
GRANT and GENERAL FUNDED POSITIONS
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-8357.

If you need special services or accommodations, call (832-393-4882). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.