CUSTOMER SERVICE CLERK - WID

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED

The Workforce Innovation and Development (WID) team is dedicated to supporting the operations and employees of HAS. WID exists to prepare the workforce of today for the needs of the department tomorrow. WID serves as an internal resource for all HAS divisions and as a liaison for the department. WID works to provide a positive experience department-wide and assist in all efforts to grow, develop, and effectively management the HAS workforce.

PURPOSE OF THE POSITION

The Customer Service Clerk serves as the first point of contact for all guests, employees, and external visitors entering the HAS Administration Building. This position is responsible for delivering outstanding front desk service with professionalism, courtesy, and a welcoming demeanor. This position reports to the Division Manager of Corporate Services, WID. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

• Provide professional, friendly, and efficient front desk coverage for the HAS Administration Building.
• Greet visitors, answer questions, and direct them to the appropriate departments or staff members.
• Answer and route incoming calls in a courteous and timely manner.
• Receive, sort, and distribute mail and packages from delivery service providers.
• Maintain accurate and up-to-date OASIS records, including office assignments and employee locations.
• Perform administrative tasks to support WID operations.
• Provide Notary Services for HAS employees.
• Process Service Entries for Purchase Orders (POs) in coordination with the WID team.
• Research, analyze, and resolve standard customer inquiries or concerns via phone, email, or in-person communication.
• Create and track work orders as needed.
• Maintain a professional appearance and demeanor at all times, ensuring the front desk reflects the high standards of HAS.
• Perform other related administrative and operational duties as assigned.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six months of clerical/customer service experience are required.

LICENSE REQUIREMENTS
None

PREFERENCES

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 10

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by
visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842).

If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please
visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer