What are the responsibilities and job description for the Collections Technician II (Parking) position at City of Greenville, NC?
Job Summary
Under general supervision, performs specified parking billing, collections, and related tasks in connection with the receipt and balancing of monies received for all city parking. Prepares invoices, monitors parking revenue budget and prepares daily past due notices, prepares and posts journal entries, posts charges and other financial data to the general ledger, balances general ledger accounts, UpSafety parking software, passport kiosks, and online payments, and establishes memos, parking applications, and new permits yearly.
FLSA Exemption Status: Non-Exempt
Examples of Duties
- Issue and maintain all reserved and unreserved parking within the city.
- Issue and maintain Residential Permits
- Issue and maintain Uptown Lease Parking.
- Manage and update information within the Up Safety data systems
- Post all online payments.
- Understand and follow the appropriate DMV (Department of Motor Vehicle) guidelines.
- Mail delinquency notices to unrenewed lease owners.
- Prepare and generate Collection Agency Reports.
- Generate Parking Notices files for third-party bank
- Manually entry of handwritten parking citations.
- Transfer all payments within Up Safety to the Enterprise Resource Planning (ERP) system.
- Prepare and send past due accounts to Debt Set-off
- Enter transactions into a computer and balances customer records for accuracy.
- Prepare, compute, and maintain daily balances and listing of collections.
- Receive and respond to customer requests and complaints and explains related policies.
- Receive and respond to requests from City Council, and city departments as they relate to parking.
- Assist with maintaining necessary parking permits and supplies.
- Assist with exporting invoices through Up Safety, eCommerce, and Laser Print.
- Assist with the preparation of annual and month-end reports.
- Prepare daily turnover for bank deposits as needed.
- Assist in the collection of various municipal receipts as needed.
- Prepare a variety of related records, reports, and clerical functions.
- Prepares Tax Refunds for City Council Agendas
- Maintain and update parking website
- Cross-train on other related duties as required.
- Perform other duties as assigned.
Minimum Qualifications
Education and Experience:
- High school diploma or GED; and
- 6 months of accounting or closely related field. Experience in governmental settings preferred.
- 1- 2 years of managing & maintaining centralized billing systems and miscellaneous receivables preferred.
- Certification in accounts receivable and miscellaneous billing or other related certification by a recognized professional association is preferred.
Knowledge, Skills, and Abilities:
Knowledge of:
- parking billing/collection practices and debt setoff filing;
- principals and processes for providing good customer service;
- administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
- electronic equipment, computer hardware and software
- cash handling and balancing processes
Ability to:
- operate computerized accounting, spreadsheet, and word processing programs at a highly proficient level.
- make arithmetical calculations quickly and accurately.
- handle multiple tasks simultaneously under strict deadlines.
- operate assigned office equipment.
- prepare and maintain accurate records and reports.
- communicate clearly and effectively verbally and in writing.
- establish and maintain effective working relationships with other employees.
- work corporately with City officials, other employees, and the general public.
- work safely without presenting a direct threat to self or others.
- meet mental and physical demands of the job.
Special Requirements
- Valid N.C. Driver's License and an acceptable driving record.
Equal Opportunity / Affirmative Action Employer
