Dept. Program Tech (Investigative Aid)

Description

Turn Information Into Answers — Support Investigations That Make a Difference

The City of Greensboro Police Department is seeking a detail-oriented and resourceful professional to join the team as a Department Programs Technician (Investigative Aid). This role provides critical investigative support to law enforcement detectives by researching information, organizing case materials, following up with witnesses and victims, and helping move investigations toward resolution. If you are naturally curious, organized, and comfortable working with sensitive information, this is an opportunity to use those strengths in meaningful public service.

Compensation and Benefits:
Hiring Salary Range: $41,600.00 - $ 48,425.00 Full Salary Range: $41,600.00 - $73,176.00 Annually

You can learn more about the benefits that the City of Greensboro offers by visiting
HERE.

Work Schedule:
Monday-Friday 8:00 am - 5:00 pm

The Greensboro Police Department works to protect and serve the community through professionalism, integrity, collaboration, and accountability. Investigative teams rely on accurate information, thorough research, and timely follow-up to help solve cases and support victims, witnesses, and the community.

• Make a difference: Your work directly supports detectives and ongoing criminal investigations.
• Put your research skills to work: Use multiple databases and information sources to uncover and verify investigative leads.
• Do meaningful work: Help organize information and follow up on leads that can move cases forward.
• Build specialized skills: Gain experience in investigative research, case management, law enforcement databases, and public safety operations.
• Work with a purpose: Become part of a team committed to serving Greensboro and helping bring investigations to resolution.

As a Department Programs Technician (Investigative Aid), you will provide research, administrative, and investigative support to law enforcement detectives. The position requires strong attention to detail, sound judgment, discretion, and the ability to manage sensitive information while working on multiple investigations. This position is NON-EXEMPT under the Fair Labor Standards Act (FLSA).

• Utilizing a wide range of databases and information systems to support investigative activities.
• Researching information and developing or verifying investigative leads.
• Organizing and maintaining case files and related investigative materials.
• Contacting witnesses and victims to obtain information and conduct follow-up.
• Reviewing and evaluating reports and complaints to help determine appropriate next steps.
• Communicating with external agencies to verify information and investigative leads.
• Responding professionally to telephone inquiries and directing requests as appropriate.
• Maintaining accurate documentation and handling sensitive information with discretion.

The successful candidate must obtain Division of Criminal Information (DCI) Certification from the State of North Carolina within the new-hire probationary period.

Potential Career Path:

With experience and continued professional development, potential opportunities may include valuable experience in investigative support, research, public safety operations, and case management.

If you are organized, resourceful, and motivated by work that supports public safety and helps move investigations forward, we encourage you to apply! Bring your research skills, attention to detail, and commitment to service to the Greensboro Police Department—and help turn information into answers.

Qualifications

Minimum Qualifications:

• High School Diploma/GED with 1 years of experience in research, administrative, database reporting, and/or investigative support
• Valid Driver's License
• Must obtain DCI (Division of Criminal Information) Certification from the State of North Carolina within the new-hire 6-month probationary period.

• Bilingual (Proficient in oral and written translation)
• Experience working in Law Enforcement or the Criminal Justice system
• Division of Criminal Information Certification from the State of North Carolina