What are the responsibilities and job description for the Pro Shop Attendant position at City of Goose Creek?
ESSENTIAL JOB FUNCTIONS
- Provides customer service to golfers.
- Checks in golfers upon arrival.
- Answers the phone, schedules tee times, and handles customer inquiries and/or complaints.
- Accepts payment for green fees, range balls, pull carts, club rentals, and Pro Shop merchandise.
- Prices and stocks merchandise.
- Arranges and displays Pro Shop inventory.
- Records totals on cash register tape and verifies against cash on hand.
- Gives refunds and/or issues credits on customer returns.
- Operates computerized point-of-sale system.
- Assists with the physical inventory at the end of the month.
- Ensures the Pro Shop is kept clean and orderly.
- Assists with organizing and implementing tournaments, group outings and special events.
- Secures clubhouse and sets security alarm.
- Serves as backup to co-workers.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS
- High School Diploma or equivalent.
- Must have one-year experience collecting cash and other payments.
- Exceptional customer service skills and golf knowledge and experience are desired.
- Ability to operate a computerized point-of-sale system.
- Previous experience in a golf course setting desired with knowledge of golf merchandise.
- Must be 18 years of age or older.
- CPR and First Aid Certification required within 90 days of hire
- Must be flexible - position can work afternoons, weeknights and weekend hours
- Valid SC Driver's License
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to provide exceptional customer service to include problem solving and dispute resolution when necessary
- Possess basic math skills and can handle money and operate a point-of-sale system and register.
- Ability to provide quality service to customers.
- Knowledge of department policies and procedures.
- Skilled in oral and written communication.
PHYSICAL DEMANDS
The work requires exerting up to 30 pounds of force occasionally to move boxes and up to 15 pounds of force frequently to move objects and the following physical abilities: balancing, climbing, crawling, crouching, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity and walking.
WORK ENVIRONMENT
The work is typically performed indoors and outdoors. May work outdoors when requested for special events.
REASONABLE ACCOMODATION
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
The City reserves the right to revise this position description at any time.