What are the responsibilities and job description for the Police Communications Trainee position at City of Glendale, CA?
The Position
OPEN EXAMINATION - ONE YEAR PROBATIONARY PERIOD
In accordance with Civil Service Rule IV, Section 17, and at the request of the Police Department, the eligible list for this list shall be in effect for one year.
This trainee classification works under close supervision participating in training work leading to progressively responsible tasks in the Police Communications Bureau.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
Actively participate in an extensive, comprehensive on the job training program.
Attend training classes in communications and Police Department procedures.
Receives, identifies and accurately evaluates emergency and routine calls for police services, routes 911 calls for Fire and EMS services, refers calls to other agencies and makes required notifications as appropriate.
Monitors and maintains the status of all police personnel and units as to location and availability.
Determines appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system.
Relays, follows, repeats and remembers complex oral and written instructions, information and directions.
Uses established policies & procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action in dispatching police resources.
Performs multiple, routine and complex dispatch tasks simultaneously.
Responds calmly and effectively in emergency and stress situations.
Develops speed and accuracy in performing job duties & responsibilities, including operating radio consoles, computer terminals and associated communications equipment, performing minor maintenance as required.
Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.
Possesses a high level of awareness to all dispatch center activity and effectively anticipates and plans for probable tasks which will require immediate action.
Works with geography/street files and reads maps, manuals, notebooks, memorandums, legal resources, policies & procedures and posted information.
Monitors multiple police, fire and emergency radio frequencies.
Initiates, receives and interprets information from various law enforcement computerized database systems.
Monitors facility security and various alarm systems.
Performs research and clerical work such as preparation of logs, reports, forms and update of information and files in a timely manner.
Studies, reviews, and trains in communications and police department operations to develop a complete and accurate concept and understanding of the nature of police work.
Work overtime as requested or in emergencies.
Work rotating shifts, including nights, weekends and holidays.
Performs assigned and needed cleaning and maintenance duties to center facilities.
Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.
Experience
Minimum Requirements
Some general clerical experience involving public contact is desirable.
Education/Training
Graduation from high school or attainment of GED or CHSPE certificate.
License(s)/Certification(s)
Valid California Class C driver's license.
Desirable Qualifications
Bilingual English/Spanish and/or English/Armenian.
Prior experience in two way radio operation in a public safety emergency communications dispatch system.
Skill In
Knowledge, Skills & Abilities
Resourcefulness and organization, initiative and self motivation.
Ability To
Provide exceptional customer service to all employees and vendors.
Accept close supervision, criticism and/or discipline and work within an established chain of command organizational structure.
Accurately assess problems and understand needs & situations.
Acquire knowledge of communications rules, regulations, theory, operations, equipment, principles & capabilities, limitations & backup system alternatives.
Act in a decisive manner, using good judgment, common sense & reason.
Anticipate needs and evaluate alternatives and contingencies.
Control conversations, quickly gathering pertinent and relevant information.
Deal tactfully and courteously with the public.
Develop knowledge of cooperating agency procedures and resources - mutual aid.
Exercise tact & diplomacy, striving to promote a positive & cooperative atmosphere.
Hear multiple normal level conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.
Learn new information and initiate improvements in technical and procedural areas.
Learn police codes, rules, policies & procedures quickly and to interpret them correctly.
Learn police equipment and resource capabilities and develop strategy for various types of police responses and emergencies.
Maintain emotional stability, patience, loyalty and commitment to the organization.
Model and practice the highest standards of ethical conduct.
Quickly and accurately follow written and oral instructions.
Rapidly & accurately operate complex computerized & mechanical equipment.
React quickly, efficiently and calmly in emergencies & stressful situations.
Read and discern visual images on a variety of media including multiple computer system's screens.
Read and understand street maps, learn and retain a workable knowledge of cities, roadways, landmarks, geography of the City and surrounding jurisdictions.
Read, write legibly, spell, comprehend & communicate effectively in English.
Speak clearly, distinctly and correctly with good modulation.
Take initiative and exercise dependability, maturity and self-confidence.
Take notes, organize information & thoughts and develop notebooks, projects, records and reports.
Touch type at least 30 words per minute while conversing on telephone and/or radio.
Understand, retain and repeat simple and complex oral and written instructions.
Use work time properly and productively, producing high quality, accurate work.
Work in confined quarters for extended periods of time.
Other Characteristics
Willingness and Ability to:
Work rotating shifts, including nights, weekends and holidays.
Willingness To
Actively participate in an extensive, comprehensive on the job training program.
Assume responsibility for maintaining a safe working environment.
Attend training classes in communications and Police Department procedures.
Work overtime as requested or in emergencies.
Special Conditions
Smoking is not permitted inside police facilities or vehicles or while in uniform.
Requires wearing uniforms, headsets and working in a closely situated work area.
Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
Please click on the link to read the Exceptional Customer Service Policy.
Selection Process
EVALUATION OF APPLICATION: Entry-level examination - Veteran's Credit Awarded. All applicants must complete the supplemental application in order to be considered for the position. NOTE: If you respond "No" to any of the items on the supplemental application, you may be disqualified for the recruitment. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.
PRELIMINARY BACKGROUND QUESTIONAIRE: (PASS/FAIL) To determine whether the candidate meets the background investigation standards of the Glendale Police Department. May be waived if candidate currently works for the Glendale Police Department.
WRITTEN EXAM:(PASS/FAIL) To evaluate the candidate's ability to be successful in this position. The exam will be relevant to the duties of this position.The written examination will be a computer-based test designed to simulate dispatching duties and tasks and assess the applicant's ability to perform these tasks. Only the top scoring candidates who achieve a minimum passing score of 70.00% on the written exam will be invited to the further stages of the examination process.
This written examination may be taken online through the use of a computer with a web camera.
ORAL INTERVIEW:(Weight: 100%) To evaluate the applicant's experience, education, and personal fitness for the position.
Candidates must pass the exam with a minimum score of 70.00% in order to be placed on the eligible list.
BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at (818) 548-3117.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.
The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.
The above listed benefits apply to full-time, salaried positions only.
01
Would you be willing and able to work an assignment with a shift schedule, with a potential of working a 12.5 hour shift? For example, a day shift is usually 6:30 AM to 7:00 PM, and the night shift is usually 6:30 PM to 7:00 AM.
Would you be willing and able to change work shifts every four months, or as staffing needs require?
Would you be willing and able to work weekends, holidays and evenings?
Would you be willing and able to work overtime?
Would you be willing and able to receive a daily rating of your job performance, both the positive and the areas that need improvement?
Would you be willing and able to respond pleasantly and quickly to multiple interruptions and requests?
Would you be willing and able to be discreet and maintain the confidentiality of the information to which you are exposed?
Would you be willing and able to professionally handle situations when confronted with abusive language or behavior and provide courteous and exceptional customer service to all people with whom you come in contact, including those who may not observe the same courtesy level with you?
Would you be willing and able to professionally handle situations when confronted with abusive language or behavior and provide courteous and exceptional customer service to all people with whom you come in contact, including those who may not observe the same courtesy level with you?
Would you be willing and able to professionally handle situations when confronted with abusive language or behavior and provide courteous and exceptional customer service to all people with whom you come in contact, including those who may not observe the same courtesy level with you?
If you currently work for a public agency or have worked for one in the last 5 years, please list your position title as well as your final monthly salary or hourly wage for that position. If you have not, please type in "N/A."
12
Within the salary range as identified on this bulletin, what are your salary expectations for this position?
13
How did you FIRST learn about this position?
OPEN EXAMINATION - ONE YEAR PROBATIONARY PERIOD
In accordance with Civil Service Rule IV, Section 17, and at the request of the Police Department, the eligible list for this list shall be in effect for one year.
This trainee classification works under close supervision participating in training work leading to progressively responsible tasks in the Police Communications Bureau.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
Actively participate in an extensive, comprehensive on the job training program.
Attend training classes in communications and Police Department procedures.
Receives, identifies and accurately evaluates emergency and routine calls for police services, routes 911 calls for Fire and EMS services, refers calls to other agencies and makes required notifications as appropriate.
Monitors and maintains the status of all police personnel and units as to location and availability.
Determines appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system.
Relays, follows, repeats and remembers complex oral and written instructions, information and directions.
Uses established policies & procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action in dispatching police resources.
Performs multiple, routine and complex dispatch tasks simultaneously.
Responds calmly and effectively in emergency and stress situations.
Develops speed and accuracy in performing job duties & responsibilities, including operating radio consoles, computer terminals and associated communications equipment, performing minor maintenance as required.
Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.
Possesses a high level of awareness to all dispatch center activity and effectively anticipates and plans for probable tasks which will require immediate action.
Works with geography/street files and reads maps, manuals, notebooks, memorandums, legal resources, policies & procedures and posted information.
Monitors multiple police, fire and emergency radio frequencies.
Initiates, receives and interprets information from various law enforcement computerized database systems.
Monitors facility security and various alarm systems.
Performs research and clerical work such as preparation of logs, reports, forms and update of information and files in a timely manner.
Studies, reviews, and trains in communications and police department operations to develop a complete and accurate concept and understanding of the nature of police work.
Work overtime as requested or in emergencies.
Work rotating shifts, including nights, weekends and holidays.
Performs assigned and needed cleaning and maintenance duties to center facilities.
Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.
Experience
Minimum Requirements
Some general clerical experience involving public contact is desirable.
Education/Training
Graduation from high school or attainment of GED or CHSPE certificate.
License(s)/Certification(s)
Valid California Class C driver's license.
Desirable Qualifications
Bilingual English/Spanish and/or English/Armenian.
Prior experience in two way radio operation in a public safety emergency communications dispatch system.
Skill In
Knowledge, Skills & Abilities
Resourcefulness and organization, initiative and self motivation.
Ability To
Provide exceptional customer service to all employees and vendors.
Accept close supervision, criticism and/or discipline and work within an established chain of command organizational structure.
Accurately assess problems and understand needs & situations.
Acquire knowledge of communications rules, regulations, theory, operations, equipment, principles & capabilities, limitations & backup system alternatives.
Act in a decisive manner, using good judgment, common sense & reason.
Anticipate needs and evaluate alternatives and contingencies.
Control conversations, quickly gathering pertinent and relevant information.
Deal tactfully and courteously with the public.
Develop knowledge of cooperating agency procedures and resources - mutual aid.
Exercise tact & diplomacy, striving to promote a positive & cooperative atmosphere.
Hear multiple normal level conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately.
Learn new information and initiate improvements in technical and procedural areas.
Learn police codes, rules, policies & procedures quickly and to interpret them correctly.
Learn police equipment and resource capabilities and develop strategy for various types of police responses and emergencies.
Maintain emotional stability, patience, loyalty and commitment to the organization.
Model and practice the highest standards of ethical conduct.
Quickly and accurately follow written and oral instructions.
Rapidly & accurately operate complex computerized & mechanical equipment.
React quickly, efficiently and calmly in emergencies & stressful situations.
Read and discern visual images on a variety of media including multiple computer system's screens.
Read and understand street maps, learn and retain a workable knowledge of cities, roadways, landmarks, geography of the City and surrounding jurisdictions.
Read, write legibly, spell, comprehend & communicate effectively in English.
Speak clearly, distinctly and correctly with good modulation.
Take initiative and exercise dependability, maturity and self-confidence.
Take notes, organize information & thoughts and develop notebooks, projects, records and reports.
Touch type at least 30 words per minute while conversing on telephone and/or radio.
Understand, retain and repeat simple and complex oral and written instructions.
Use work time properly and productively, producing high quality, accurate work.
Work in confined quarters for extended periods of time.
Other Characteristics
Willingness and Ability to:
Work rotating shifts, including nights, weekends and holidays.
Willingness To
Actively participate in an extensive, comprehensive on the job training program.
Assume responsibility for maintaining a safe working environment.
Attend training classes in communications and Police Department procedures.
Work overtime as requested or in emergencies.
Special Conditions
Smoking is not permitted inside police facilities or vehicles or while in uniform.
Requires wearing uniforms, headsets and working in a closely situated work area.
Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
Please click on the link to read the Exceptional Customer Service Policy.
Selection Process
EVALUATION OF APPLICATION: Entry-level examination - Veteran's Credit Awarded. All applicants must complete the supplemental application in order to be considered for the position. NOTE: If you respond "No" to any of the items on the supplemental application, you may be disqualified for the recruitment. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.
PRELIMINARY BACKGROUND QUESTIONAIRE: (PASS/FAIL) To determine whether the candidate meets the background investigation standards of the Glendale Police Department. May be waived if candidate currently works for the Glendale Police Department.
WRITTEN EXAM:(PASS/FAIL) To evaluate the candidate's ability to be successful in this position. The exam will be relevant to the duties of this position.The written examination will be a computer-based test designed to simulate dispatching duties and tasks and assess the applicant's ability to perform these tasks. Only the top scoring candidates who achieve a minimum passing score of 70.00% on the written exam will be invited to the further stages of the examination process.
This written examination may be taken online through the use of a computer with a web camera.
ORAL INTERVIEW:(Weight: 100%) To evaluate the applicant's experience, education, and personal fitness for the position.
Candidates must pass the exam with a minimum score of 70.00% in order to be placed on the eligible list.
BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at (818) 548-3117.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.
The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.
The above listed benefits apply to full-time, salaried positions only.
01
Would you be willing and able to work an assignment with a shift schedule, with a potential of working a 12.5 hour shift? For example, a day shift is usually 6:30 AM to 7:00 PM, and the night shift is usually 6:30 PM to 7:00 AM.
- Yes
- No
Would you be willing and able to change work shifts every four months, or as staffing needs require?
- Yes
- No
Would you be willing and able to work weekends, holidays and evenings?
- Yes
- No
Would you be willing and able to work overtime?
- Yes
- No
Would you be willing and able to receive a daily rating of your job performance, both the positive and the areas that need improvement?
- Yes
- No
Would you be willing and able to respond pleasantly and quickly to multiple interruptions and requests?
- Yes
- No
Would you be willing and able to be discreet and maintain the confidentiality of the information to which you are exposed?
- Yes
- No
Would you be willing and able to professionally handle situations when confronted with abusive language or behavior and provide courteous and exceptional customer service to all people with whom you come in contact, including those who may not observe the same courtesy level with you?
- Yes
- No
Would you be willing and able to professionally handle situations when confronted with abusive language or behavior and provide courteous and exceptional customer service to all people with whom you come in contact, including those who may not observe the same courtesy level with you?
- Yes
- No
Would you be willing and able to professionally handle situations when confronted with abusive language or behavior and provide courteous and exceptional customer service to all people with whom you come in contact, including those who may not observe the same courtesy level with you?
- Yes
- No
If you currently work for a public agency or have worked for one in the last 5 years, please list your position title as well as your final monthly salary or hourly wage for that position. If you have not, please type in "N/A."
12
Within the salary range as identified on this bulletin, what are your salary expectations for this position?
13
How did you FIRST learn about this position?
- City of Glendale Website
- Visited Human Resources in person
- Currently a City employee
- GTV6
- Indeed
- Glassdoor
- Other
- Required Question
