What are the responsibilities and job description for the Transit Operator position at City of Glendale AZ?
Description
Salary:This position is a Grade 309 with an annual salary between $40,680-$61,019
About Us and the Role:The City of Glendale's Transportation Department provides quality public transit facilities and services that support and enhance a safe and high quality of life for our residents, while helping to improve and sustain the environment.
The Transit Operator provides transportation services to citizens.
The ideal candidate for the role will have one year experience in the operation of a transit bus or passenger van. Experience working with elderly and disabled persons preferred.
Benefits
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the FY26-27 Benefits Guide or visit the City of Glendale’s Benefits page for more information.
Holiday, Vacation, And Sick Leave
Regular status position’s offer:
One year experience in the operation of a transit bus or passenger van. Experience working with elderly and disabled persons preferred.
Knowledge Of
Basic first aid procedures
Traffic laws and safety requirements involved in the operation of a public transit bus
The geography and street layout of the City of Glendale and of the valley-wide transit service
The operation of several types of passenger buses, lifts, safety equipment and various types of vehicle fueling systems
Basic computer operation, data entry procedures, and software applications related to transit operations
Ability To
Assist persons with disabilities
Provide courteous customer service to the public at all times
Follow oral and written instructions
Operate a two-way radio system
Operate a mobile data entry system
Communicate effectively verbally and in writing
Establish and maintain effective working relationships with other City employees and the public
Maintain clear and accurate records, logs and reports
Determine the best route to travel from one location to another and provide estimate times for arrival
Effectively respond to emergencies on and around the bus
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities, is qualifying.
Special Requirements
Must obtain a valid Arizona Class C Commercial Driver's license with Passenger endorsement within 45 days of hire.
This position is subject to call back, evening, holiday, and weekend shifts
Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
Success Factor Classification Level - Foundational
To view the success factor definitions please click the link below:
Success Factors (PDF, 494KB (If needed, click here to download PDF reader).
Physical Requirements/Working Conditions
Requires heavy lifting of up to 50 pounds, pushing, climbing and crouching while assisting and securing passengers and equipment.
Working Conditions
Requires operating a bus for extended periods of time
Exposure to noise and hazardous materials such as various types of fuel, fumes and special medical waste
Exposure to adverse weather conditions
Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits
01
I understand that my work experience must be in the body of this application and that "see resume" is grounds for disqualification from further consideration. Furthermore, I verify that the information I have provided on this application is accurate, and that any answers I provide to the following questions are also reflected in the Work Experience section of my application. I understand that the responses I provide will be verified through the recruitment process and any misstatement of material facts will also be grounds for disqualification from further consideration.
Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. Do you understand this requirement?
This position is subject to call back, evening, holiday, and weekend shifts. Do you understand this requirement?
How many years of experience do you have in the operation of a transit bus or passenger van? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
How many years of microtransit and paratransit (previously known as Dial-A-Ride) or bus experience do you have? (As a reminder, your selections MUST be reflected in the Work Experience section of the application.)
What type of driving experience do you have? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
How many years of experience do you have transporting people or cargo; when driving a school bus, commercial van, or truck? (As a reminder, your selections MUST be reflected in the Work Experience section of the application.)
Do you have experience with pre-trip or maintenance on vehicles? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
How many years of customer service experience do you have? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
Do you have experience using Radio-PTT and/or MDT? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
Do you have experience working with the elderly and/or customers with special needs? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
Please choose the option that best describes the current status of your Commercial Drivers License (CDL).
What best describes your experience using computers, tablets, or software applications in a work environment? (As a reminder, your answer MUST be reflected in the Work Experience section of the application).
Salary:This position is a Grade 309 with an annual salary between $40,680-$61,019
About Us and the Role:The City of Glendale's Transportation Department provides quality public transit facilities and services that support and enhance a safe and high quality of life for our residents, while helping to improve and sustain the environment.
The Transit Operator provides transportation services to citizens.
The ideal candidate for the role will have one year experience in the operation of a transit bus or passenger van. Experience working with elderly and disabled persons preferred.
Benefits
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the FY26-27 Benefits Guide or visit the City of Glendale’s Benefits page for more information.
Holiday, Vacation, And Sick Leave
Regular status position’s offer:
- The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.
- Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.
- Sick leave accrues at 4.4 hours per pay period (114 hours per year).
- This position participates in the Arizona State Retirement System (ASRS).
- Contribution is mandatory, and the current contribution rate is 12%.
- Operates a microtransit, paratransit (formerly known as Dial-A-Ride) or a fixed route circulator bus, transporting passengers from one location to another as directed by the dispatcher or a mobile data tablet.
- Completes a daily safety vehicle check including oil, fuel and fluid levels, lifts, doors, etc., and records such on the maintenance checklist; reports malfunctions as necessary; cleans and fuels vehicle.
- Assists passengers, including the elderly and disabled individuals, in safely boarding and disembarking from the bus as necessary.
- Operates the wheelchair lift for riders unable to use the stairs.
- Transports passenger equipment including oxygen tanks, wheelchairs and bicycles. Secures equipment to various tie-down systems. Also assists with loading and unloading of packages.
- Operates two-way radio system and a mobile data tablet to update dispatcher and receive instructions for stop locations.
- Collects fares from passengers and accurately completes corresponding paperwork for each fare.
- Provides information regarding microtransit and paratransit (previously known as Dial-A-Ride) services valley wide, fixed route bus information, ADA transportation service and other transportation options. Explains and issues ADA service and discount card applications.
- Records all stops on log sheet, prepares accident reports and compiles various reports required by federal regulations.
- May respond to medical situations and administer first aid in emergency situations.
- Trains new employees.
- Performs other related duties as assigned.
One year experience in the operation of a transit bus or passenger van. Experience working with elderly and disabled persons preferred.
Knowledge Of
Basic first aid procedures
Traffic laws and safety requirements involved in the operation of a public transit bus
The geography and street layout of the City of Glendale and of the valley-wide transit service
The operation of several types of passenger buses, lifts, safety equipment and various types of vehicle fueling systems
Basic computer operation, data entry procedures, and software applications related to transit operations
Ability To
Assist persons with disabilities
Provide courteous customer service to the public at all times
Follow oral and written instructions
Operate a two-way radio system
Operate a mobile data entry system
Communicate effectively verbally and in writing
Establish and maintain effective working relationships with other City employees and the public
Maintain clear and accurate records, logs and reports
Determine the best route to travel from one location to another and provide estimate times for arrival
Effectively respond to emergencies on and around the bus
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities, is qualifying.
Special Requirements
Must obtain a valid Arizona Class C Commercial Driver's license with Passenger endorsement within 45 days of hire.
This position is subject to call back, evening, holiday, and weekend shifts
Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
Success Factor Classification Level - Foundational
To view the success factor definitions please click the link below:
Success Factors (PDF, 494KB (If needed, click here to download PDF reader).
Physical Requirements/Working Conditions
Requires heavy lifting of up to 50 pounds, pushing, climbing and crouching while assisting and securing passengers and equipment.
Working Conditions
Requires operating a bus for extended periods of time
Exposure to noise and hazardous materials such as various types of fuel, fumes and special medical waste
Exposure to adverse weather conditions
Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits
01
I understand that my work experience must be in the body of this application and that "see resume" is grounds for disqualification from further consideration. Furthermore, I verify that the information I have provided on this application is accurate, and that any answers I provide to the following questions are also reflected in the Work Experience section of my application. I understand that the responses I provide will be verified through the recruitment process and any misstatement of material facts will also be grounds for disqualification from further consideration.
- Yes
- No
Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. Do you understand this requirement?
- Yes
- No
This position is subject to call back, evening, holiday, and weekend shifts. Do you understand this requirement?
- Yes
- No
How many years of experience do you have in the operation of a transit bus or passenger van? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
- Between 1 and 2 years
- Two or more years
- None of the above
How many years of microtransit and paratransit (previously known as Dial-A-Ride) or bus experience do you have? (As a reminder, your selections MUST be reflected in the Work Experience section of the application.)
- No experience
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 3 years
- Between 3 and 4 years
- Between 4 and 5 years
- More than 5 years
What type of driving experience do you have? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
- I have routed experience.
- I have fixed routed experience.
- I have both fixed and routed experience
- None of the above.
How many years of experience do you have transporting people or cargo; when driving a school bus, commercial van, or truck? (As a reminder, your selections MUST be reflected in the Work Experience section of the application.)
- No experience
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 3 years
- Between 3 and 4 years
- Between 4 and 5 years
- More than 5 years
Do you have experience with pre-trip or maintenance on vehicles? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
- Yes
- No
How many years of customer service experience do you have? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
- No experience
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 3 years
- Between 3 and 4 years
- Between 4 and 5 years
- 5 or more years
Do you have experience using Radio-PTT and/or MDT? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
- I have experience using Radio-PTT only
- I have experience using MDT only
- I have experience using both
- I do not have experience using either
Do you have experience working with the elderly and/or customers with special needs? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)
- I have experience working with customers from the senior population.
- I have experience working with special needs customers.
- I have experience working with both types of customers.
- I do not have experience with either types of customers.
Please choose the option that best describes the current status of your Commercial Drivers License (CDL).
- I possess a current Arizona Class A, B, or C CDL
- I possess a current passenger endorsement
- I possess a current CDL from another state
- I do not possess an Arizona Class A, B, or C CDL with a passenger endorsement. I understand I am required to obtain this within 45 days of hire.
What best describes your experience using computers, tablets, or software applications in a work environment? (As a reminder, your answer MUST be reflected in the Work Experience section of the application).
- Extensive experience using computers, tablets, and multiple software applications to maintain records, enter and retrieve data, generate reports, and perform daily job functions.
- Experience using computers or tablets to enter data, complete forms, access work-related systems, and communicate through email.
- Limited experience performing basic tasks such as logging in, checking email, or entering simple information.
- No experience using computers or tablets in a work environment.
- Required Question
Salary : $40,680 - $61,019