What are the responsibilities and job description for the Case Manager (Family Resource Center) position at City of Fremont?
Description
The City of Fremont's Human Services Department is recruiting for
Case Manager (Family Resource Center)
VIEW OUR RECRUITMENT BROCHURE
The Division
The Fremont Family Resource Center (FRC) Division of the Human Services Department provides core services to a unique and innovative collaborative of more than 20 State, County, City of Fremont and non-profit organizations co-located and working together to serve individuals, families, and children, in southern Alameda County. The FRC provides a friendly environment, offering multi-lingual support where residents may obtain resources, problem solving and benefits at one convenient location.
The Position
The Case Manager will perform professional and clinical social work with individuals and/or families who may have complex social and medical needs including health/mental health care, financial assistance, employment opportunities, as well as housing assistance.
The incumbent will provide comprehensive psycho-social assessments and develop and implement care plans.
This is a thirty-four (34) hours per week position, and will receive pro-rated benefits.
Application Process
The first review of applications is 12:00 p.m., December 1, 2025. The recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.
To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.
Selection Process
The process may include oral panel and individual interviews, professional reference checks, medical evaluation, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.
Oral board interviews are tentatively scheduled for the week of December 8, 2025.
Reasonable Accommodation
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov.
Contact Us
For additional information, please contact Human Resources Department at: humanresources@fremont.gov.
The information contained herein is subject to change and does not constitute either an expressed or implied contract.
______________________________________________________________________
Case Manager Class Specification
Essential Functions
Knowledge, Skills and Abilities
Knowledge of: The principles and practices of social work as applied to children, youth, families, and senior populations; principles and techniques of interviewing, diagnostic assessment and a variety of counseling modalities; social service investigative research methods; family dynamics, and human behavior; the functions and organization of public assistance and social service systems; medical, psychological, educational and social service resources; narrative case report writing practices; plan, develop, and implement case treatment plans; conduct home visits; assess undefined, potentially complex situations; use diagnostic assessment tools to assess physical and psycho-social needs of clients; engage clients in the problem solving process; establish and maintain an effective casework relationship with clients; receive and provide consultation; interpret and explain complex laws and regulations to clients and the general public; prepare and implement case management plans; use word processing and spreadsheet computer applications; prepare and deliver training programs and presentations; communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds; develop and maintain effective working relationships with community agencies and service providers; make decisions and independent judgments; maintain accurate records and document action taken.
Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.
Education/Experience
Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and abilities would be: possession of a Master's Degree from an accredited school of social work, psychology, counseling, sociology, nursing, gerontology or a related field, and one year of case work experience, or possession of a BA in social work, psychology, counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has been with children, youths, or senior citizens, or family serving programs.
Desirable Qualifications
The ability to speak Spanish, Chinese, or other Asian languages is desirable.
License/Certification/Special Requirements
Positions in this classification require possession of a valid Class C California Driver's License. Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment.
Physical and Environmental Demands
Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%
Sitting: Occasional to Frequent – driving, meetings
Walking: Occasional – to/from car
Standing: Occasional
Bending (neck): Frequent – taking case notes, review papers
Bending (waist): Occasional
Squatting: Rare
Climbing: Rare – stairs at residences
Kneeling: Never
Crawling: Never
Jumping: Never
Balancing: Never
Twisting (neck): Occasional
Twisting (waist): Occasional
Grasp - light (dominant hand): Frequent
Grasp - light (non-dominant): Occasional
Grasp - firm (dominant hand): Rare
Grasp - firm (non-dominant): Rare
Fine manipulation (dominant): Frequent – writing, keyboard
Fine manipulation (non-dominant): Rare – keyboard
Reach - at/below shoulder: Occasional
Reach – above shoulder level: Rare
Push/pull
Up to 10 lbs. Rare – doors, drawers
11 to 25 lbs. Rare – large file drawers
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never
Lifting: *
Up to 10 lbs. Frequent
11 to 25 lbs. Rare
26 to 50 lbs. Rare – file boxes (not daily) 40lbs.
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never
Carrying
Up to 10 lbs. Occasional
11 to 25 lbs. Rare
26 to 50 lbs. Rare – 40lbs.
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never
Coordination
Eye-hand: Required
Eye-hand-foot: Not required
Driving: Required
Vision
Acuity, near: Required - driving
Acuity, far: Required
Depth perception: Required
Accommodation: Required
Color vision: Required
Field of vision: Required
Talking
Face-to-face contact: Required
Verbal contact w/others: Required
Public: Required
Hearing
Normal conversation: Required
Telephone communication: Required
Earplugs required: Not required
Work Environment
Works indoors, works outdoors, exposure to extreme hot or cold temperature outdoors, using computer monitor, works around others, works alone, works with others.
FLSA: Non-Exempt
EEOC Code: 2
Barg. Unit: CFEA
Probation: 12 months
Rev.: 11/15
The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance.
To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary
01
Please be specific in answering the Supplemental Questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer “see resume” or “see application” as these are not valid answers. Select “Yes” to reflect that you have read and understand this statement.
What is your highest level of education?
In which field(s) did you receive your degree(s)? List relevant licenses, certifications, or specialization that you possess.
04
How many years of case management experience do you have?
List any language(s), other than English, in which you have proficiency and indicate whether you can speak, read, and/or write.
06
What is your level of experience utilizing HMIS Systems and/or the Coordinated Entry Systems?
Briefly describe your case management experience and what are your areas of strength and areas of growth. Limit your response to 500 words or less.
08
From your perspective, how do you most successfully reduce, mitigate, and solve the most common barriers to assisting a person experiencing homelessness, accessing resources/benefits, or getting their basic needs met? Limit your response to 500 words or less.
The City of Fremont's Human Services Department is recruiting for
Case Manager (Family Resource Center)
VIEW OUR RECRUITMENT BROCHURE
The Division
The Fremont Family Resource Center (FRC) Division of the Human Services Department provides core services to a unique and innovative collaborative of more than 20 State, County, City of Fremont and non-profit organizations co-located and working together to serve individuals, families, and children, in southern Alameda County. The FRC provides a friendly environment, offering multi-lingual support where residents may obtain resources, problem solving and benefits at one convenient location.
The Position
The Case Manager will perform professional and clinical social work with individuals and/or families who may have complex social and medical needs including health/mental health care, financial assistance, employment opportunities, as well as housing assistance.
The incumbent will provide comprehensive psycho-social assessments and develop and implement care plans.
This is a thirty-four (34) hours per week position, and will receive pro-rated benefits.
Application Process
The first review of applications is 12:00 p.m., December 1, 2025. The recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.
To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.
Selection Process
The process may include oral panel and individual interviews, professional reference checks, medical evaluation, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.
Oral board interviews are tentatively scheduled for the week of December 8, 2025.
Reasonable Accommodation
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov.
Contact Us
For additional information, please contact Human Resources Department at: humanresources@fremont.gov.
The information contained herein is subject to change and does not constitute either an expressed or implied contract.
______________________________________________________________________
Case Manager Class Specification
Essential Functions
- Manages a caseload of clients, meetings - required volume of caseload.
- Conducts comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop a creative and cost effective case plan.
- Develops support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, and, when possible, self-sufficiency and family stabilization.
- Determines need for and conducts inter-agency and/or family conferences.
- Provides supportive counseling and advocacy for clients.
- Monitors and verifies services provided to each client on a monthly basis, determining quality and effectiveness of services provided.
- Interacts via phone with citizens, city departments.
- Makes public presentations.
- Prepares and presents training and educational programs and publicity materials.
- Prepares written and statistical technical reports, case notes.
- Develops and implements new processes and procedures.
- Assists in supervising intern training.
- Conducts intake assessment for other department social service programs.
- May be assigned special projects.
- May act as Senior Services Administrator.
- Other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of: The principles and practices of social work as applied to children, youth, families, and senior populations; principles and techniques of interviewing, diagnostic assessment and a variety of counseling modalities; social service investigative research methods; family dynamics, and human behavior; the functions and organization of public assistance and social service systems; medical, psychological, educational and social service resources; narrative case report writing practices; plan, develop, and implement case treatment plans; conduct home visits; assess undefined, potentially complex situations; use diagnostic assessment tools to assess physical and psycho-social needs of clients; engage clients in the problem solving process; establish and maintain an effective casework relationship with clients; receive and provide consultation; interpret and explain complex laws and regulations to clients and the general public; prepare and implement case management plans; use word processing and spreadsheet computer applications; prepare and deliver training programs and presentations; communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds; develop and maintain effective working relationships with community agencies and service providers; make decisions and independent judgments; maintain accurate records and document action taken.
Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.
Education/Experience
Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and abilities would be: possession of a Master's Degree from an accredited school of social work, psychology, counseling, sociology, nursing, gerontology or a related field, and one year of case work experience, or possession of a BA in social work, psychology, counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has been with children, youths, or senior citizens, or family serving programs.
Desirable Qualifications
The ability to speak Spanish, Chinese, or other Asian languages is desirable.
License/Certification/Special Requirements
Positions in this classification require possession of a valid Class C California Driver's License. Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment.
Physical and Environmental Demands
Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%
Sitting: Occasional to Frequent – driving, meetings
Walking: Occasional – to/from car
Standing: Occasional
Bending (neck): Frequent – taking case notes, review papers
Bending (waist): Occasional
Squatting: Rare
Climbing: Rare – stairs at residences
Kneeling: Never
Crawling: Never
Jumping: Never
Balancing: Never
Twisting (neck): Occasional
Twisting (waist): Occasional
Grasp - light (dominant hand): Frequent
Grasp - light (non-dominant): Occasional
Grasp - firm (dominant hand): Rare
Grasp - firm (non-dominant): Rare
Fine manipulation (dominant): Frequent – writing, keyboard
Fine manipulation (non-dominant): Rare – keyboard
Reach - at/below shoulder: Occasional
Reach – above shoulder level: Rare
Push/pull
Up to 10 lbs. Rare – doors, drawers
11 to 25 lbs. Rare – large file drawers
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never
Lifting: *
Up to 10 lbs. Frequent
11 to 25 lbs. Rare
26 to 50 lbs. Rare – file boxes (not daily) 40lbs.
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never
Carrying
Up to 10 lbs. Occasional
11 to 25 lbs. Rare
26 to 50 lbs. Rare – 40lbs.
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never
Coordination
Eye-hand: Required
Eye-hand-foot: Not required
Driving: Required
Vision
Acuity, near: Required - driving
Acuity, far: Required
Depth perception: Required
Accommodation: Required
Color vision: Required
Field of vision: Required
Talking
Face-to-face contact: Required
Verbal contact w/others: Required
Public: Required
Hearing
Normal conversation: Required
Telephone communication: Required
Earplugs required: Not required
Work Environment
Works indoors, works outdoors, exposure to extreme hot or cold temperature outdoors, using computer monitor, works around others, works alone, works with others.
- For recycled medical equipment program, may lift/carry wheelchairs, walkers, and related equipment, up to 40-50lbs.
FLSA: Non-Exempt
EEOC Code: 2
Barg. Unit: CFEA
Probation: 12 months
Rev.: 11/15
The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance.
To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary
01
Please be specific in answering the Supplemental Questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer “see resume” or “see application” as these are not valid answers. Select “Yes” to reflect that you have read and understand this statement.
- Yes
- No
What is your highest level of education?
- Did not complete high school or equivalent
- High school diploma or equivalent
- Some college
- Associate's degree
- Bachelor's degree
- Master's degree or higher
In which field(s) did you receive your degree(s)? List relevant licenses, certifications, or specialization that you possess.
04
How many years of case management experience do you have?
- Less than 1 year
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years to less than 4 years
- 4 years or more
List any language(s), other than English, in which you have proficiency and indicate whether you can speak, read, and/or write.
06
What is your level of experience utilizing HMIS Systems and/or the Coordinated Entry Systems?
- None
- Beginner
- Intermediate
- Advanced
Briefly describe your case management experience and what are your areas of strength and areas of growth. Limit your response to 500 words or less.
08
From your perspective, how do you most successfully reduce, mitigate, and solve the most common barriers to assisting a person experiencing homelessness, accessing resources/benefits, or getting their basic needs met? Limit your response to 500 words or less.
- Required Question
