What are the responsibilities and job description for the Water Dispatch Representative position at City of Fort Worth?
Pay Range: $18.00 hour
Job Posting Closing on: Friday, January 2, 2026 📅
Workdays & Hours: Fri – Mon 6am-4pm (working in office team environment)
24/7 Operation - weekend work may be required. This position is a first responder in severe weather conditions/emergencies which will be subject to work after hours, emergency call back hours, nights, weekends, holidays and will participate in an on-call rotation schedule.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆
Utility Dispatch
In this role, you’ll receive and log incoming service requests, coordinate response teams via two-way radio, manage utility locates, and maintain accurate records in our work management system. Your work ensures timely response to everything from routine water issues to emergency outages—making you a key link in protecting public health and infrastructure.
If you’ve worked in utility dispatch, public safety call centers, or fast-paced customer service roles and are ready to help keep Fort Worth’s essential services running smoothly, this is your opportunity to step into a role that truly matters.
Minimum Qualifications
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing and balancing.
Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apply Now! Come be part of something special in Fort Worth. 🌟
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Job Posting Closing on: Friday, January 2, 2026 📅
Workdays & Hours: Fri – Mon 6am-4pm (working in office team environment)
24/7 Operation - weekend work may be required. This position is a first responder in severe weather conditions/emergencies which will be subject to work after hours, emergency call back hours, nights, weekends, holidays and will participate in an on-call rotation schedule.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆
Utility Dispatch
- 24/7 Operations Support
- Emergency Coordination
- Field Crew Communication
In this role, you’ll receive and log incoming service requests, coordinate response teams via two-way radio, manage utility locates, and maintain accurate records in our work management system. Your work ensures timely response to everything from routine water issues to emergency outages—making you a key link in protecting public health and infrastructure.
If you’ve worked in utility dispatch, public safety call centers, or fast-paced customer service roles and are ready to help keep Fort Worth’s essential services running smoothly, this is your opportunity to step into a role that truly matters.
Minimum Qualifications
- High School Diploma or GED.
- One (1) year of directly related customer service or dispatch experience.
- Ability to work any and all assigned shifts, including nights, weekends, and holidays. Assigned shifts are subject to change to support the operational needs
- Experience with two-way radio communications
- Bilingual English/Spanish skills
- Previous experience working with busy, 24/7 dispatching operations
- Previous experience working with large utility
- Previous experience working with Utility locate operations. (Texas811, LoneStar811, Korea)
- Check for calls sent from customer service, validate locations, and dispatch crews in a timely manning using a two-way radio.
- Create work orders as required using a work management system, enter information into spreadsheets.
- Communicate with work crews throughout the shift exchanging information to be entered into the system.
- Maintain daily call log for all internal and external customer calls.
- Perform a variety of general clerical duties, including data entry, correspondence, filing, and word processing.
- Participate in training for new employees.
- Provides emergency dispatch for internal and external departments after hours.
- Maintains logs of keys checked in and out by crews and supervisors.
- Requests utility locates to ensure crew and customer safety
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing and balancing.
Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apply Now! Come be part of something special in Fort Worth. 🌟
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Salary : $18