Police Dispatcher (Telecommunications Operator 2)

Description

Please note: All candidates will be hired in at the "Trainee" rate, regardless of experience.

TCO II Trainee: $22.79/$47,403.20

TCO II after completion of training period: $23.63/$49,148.74

FLSA Status: Non-Exempt Safety Sensitive: YES Level II Screening: NO

Under the general direction of the designated supervisor, responsible for coordinating and maintaining the status of public safety personnel to provide appropriate police and/or fire Emergency Medical System (EMS) response by relaying information concerning emergency and non-police related activity between citizens and other agencies through the use of telephones, radio communications, teletype transmissions, and computer aided dispatch. This job has no supervisory responsibilities.

Responsibilities And Reporting During An Emergency Situation

Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

Non Essential Employees will not be required to work during a declared emergency. The employee's Department Head will determine when the employee will be required to work.

Sign-On Bonus

Additionally, you are being afforded a sign on incentive bonus of $4,000.00 gross as part of this offer.

The Hiring Bonus Will Be Paid As Follows

• $1,000 of this bonus will be paid within one month of your start date .
• $1,000 of this bonus will be paid when the Florida State Certified 911 Operator certification is received by the employee.
• $1,000 of this bonus will be paid when the employee successfully completes the FMPD Communications Training Program.
• $1,000 of this bonus will be paid upon completion of two years of employment.
  
  

Perks And Benefits

• Free city-paid employee health coverage, additional for spouse or family
• 3 weeks Paid Time Off (sick & vacation)
• 13 paid holidays
• Pension plan & optional Deferred Compensation
• City-paid life insurance
• Optional Vision, Dental, and Disability Insurance
• Tuition reimbursement
• On-site Gym facility
• And much more!
  
  

Duties/Responsibilities

• Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public and area public safety agencies via telephone, radio systems or the computer aided dispatch (CAD) system.
• Operate a variety of communications equipment to include Computer Aided Dispatch System (CAD), Records Management Systems (RMS), radio systems, FCIC/NCIC Teletype System, telephones, fax machines, computer systems, and other communication equipment.
• Processes and evaluates information received, prioritizes calls and dispatches required units and/or other agencies in accordance with established procedures.
• Monitors and maintains status, location, and activities of police units via police radio frequencies.
• Create and maintain automated or manual logs of public safety communications activity;
• Accesses and enters sensitive data in NCIC/FCIC databases; receive requests for information regarding vehicle registration, driving records and wants/warrants, enters and maintains files for persons or property pending apprehension/recovery and provides pertinent data to patrol officers and/or detectives.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Keeps informed of departmental regulations, policies and procedures.
• May assist in providing on-the-job training for Police Dispatchers and Call Takers and submit progress reports and evaluations of trainees.
• This position requires regular and reliable attendance and the employee's physical presence at the workplace.
• Performs other duties as assigned.
  
  

Knowledge, Skills And Abilities

• Knowledge of modern office procedures, methods, and equipment including computers, typewriters, printers, copiers, and telephone answering devices.
• Skill in multi-tasking and making quick decisions under stress.
• Skill in oral communications and listening for effective understanding, expression and clarity.
• Must be able to operate necessary equipment, including Computer Aided Dispatch System (CAD), FCIC/NCIC Teletype System, personal computer, radio systems, multi-line telephone system, copier, facsimile machine, and other standard office equipment.
• Must have the ability to work twelve hour rotating shifts, including nights, holidays, weekends and during emergencies.
• Ability to perform under stress when confronted with individuals acting under stress and in emergency or life-threatening situations.
• Ability to remain non-judgmental when receiving information
• Ability to communicate compassion and empathy consistently.
• Ability to apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists.
• Ability to exercise discretion due to the sensitive and confidential nature of information processed.
• Ability to draw valid conclusions in task processing and prioritization.
• Ability to handle multiple diverse task simultaneously while maintaining an attention to detail for ensuring accuracy in task performance.
• Ability to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Ability to understand, interpret and apply general and specific administrative and departmental policies and procedures.
• Ability to work under steady pressure with frequent interruptions and a high degree of public contact by phone.
• Ability to demonstrate an awareness and appreciation of the cultural diversity of the community.
• Ability to establish and maintain effective working relationships.
• Must be able to communicate effectively with the public, and remain calm under stressful and non-stressful conditions.
• Must be able to convey verbal information in a clear, concise and intelligent manner.
• Written communications must be accurate, concise, legible and timely.
  
  

Minimum Requirements

• High School diploma or GED.
• Must be 18 years of age or older
• Must take and pass a typing test.
• Mandatory Drug/Alcohol Testing required.
• Must submit to a complete background investigation including fingerprint check, polygraph (lie detector), and psychological evaluation and found to be of good moral character.
  
  

Physical Demands and Working Conditions

This work typically requires the following physical activities to be performed.

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Fingering – picking, pinching, typing, working with fingers rather than hand.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Walking - on foot to accomplish tasks, long distances, or site to site.
  
  

Work Performed Is Primarily

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
  
  

WORK ENVIRONMENT

• Works in an office environment and sits for long periods of time
• Contact with internal and external customers and the general public.
• May be required to work hours other than the regular schedule including nights, weekends, and holidays.
  
  

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Full-time Regular City Employee Benefits

• Health Insurance (Florida Blue)
• City paid employee coverage. HMO or PPO plans are available. Dependents can be added, Employee pays 30% of premium. Premium deductions are taken pre-tax.
• Basic Life Insurance (USAble Life)
• City paid. The benefit is equal to 1x the annual base pay, rounded to the nearest $1000.00.
• Optional Vision Insurance (VSP)
• Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Optional Dental Insurance (Humana)
• Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Supplemental Insurance
• Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
• Pension Plan (General) Administered by Resource Centers
• Pension Plan (Police and Fire) administered by Foster & Foster
• 401(a) (Mission Square)
• Certain management positions can opt out of the General Pension into a 401(a).
• Roth IRA (Mission Square)
• Offered through payroll deduction.
• Disability (USAble Life)
• Employee paid short & long-term disability insurance.
• Leave Time (Sick, Vacation)
• Paid Holidays
• City recognizes 13 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, Christmas Day, Birthday Holiday and Floating Holiday.**Birthday and Float after 1-year of service.
• Deferred Compensation Programs (Mission Square) OR (Nationwide )
• Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
• Flexible Spending Accounts
• Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
• Payroll Direct Deposit
• Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
• Employee Assistance Program (ESI)
• City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
  

Please note: Benefits do not apply to On-Call, Temporary, or Seasonal positions. Insurance Benefits only apply to regular Full-time positions.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No
  
  

02

Do you currently possess a minimum of a High School diploma or GED or higher?

• Yes
• No
  
  

03

Are you at least 18 years of age?

• Yes
• No
  
  

04

I understand that I must take and pass a computer based performance test.

• Yes
• No
  
  

05

I understand that this position requires successful completion and passing of mandatory drug/alcohol testing.

• Yes
• No
  
  

06

I understand that I must submit to a complete background investigation including fingerprint check, polygraph and psychological evaluation and found to be of good moral character.

• Yes
• No
  
  

07

PLEASE READ IN ITS ENTIRETY: Because you are applying to a law enforcement agency, you understand that you MUST include information about any arrest, charge, conviction, or other criminal activity, even if the records are sealed or expunged (Section 943.13(7), F.S. Rule 11b-27.0022).

• Yes
• No
  
  

08

Have you ever received a dishonorable discharge from any of the Armed Forces of the United States?

• Yes
• No
  
  

09

Have you been convicted of any felony crime?

• Yes
• No
  
  

10

Have you ever been convicted of any misdemeanor or felony, or any crime against the United States designated as a misdemeanor or felony, or any offense against any other state, territory, or country which would be a misdemeanor or felony if committed in this state at time of application that involves any of the following: a. Abuse or neglect of children, aged, or incompetent b. Perjury or falsification to include making false reports of crimes or falsification of official documents c. Sexual offenses, including indecent exposure and prostitution d. Any offense involving violations of the civil rights of any person under the Constitution or laws of the United States or any county

• Yes
• No
  
  

11

Have you ever been convicted of domestic violence?

• Yes
• No
  
  

12

Have you ever pled "nolo contendere", guilty, or have been convicted of a misdemeanor or felony involving domestic violence?

• Yes
• No
  
  

13

Have you ever used or possessed any Illegal drug at any time of employment while employed with a law enforcement agency, in a prosecutorial position, and/or employed in any position of responsibility of the public trust?

• Yes
• No
  
  

14

I understand and acknowledge that this position requires the ability to work day shift, afternoon shift, night shift, weekends, holidays, and/or city declared disaster.

• Yes
• No
  
  

15

Do you currently have any visible tattoos on your face, neck, head, or hands?

• Yes
• No
  
  

16

If you answered "YES" to having tattoos, please list the location and describe the tattoo.

17

Have you ever been involved in the sale of illegal drugs?

• Yes
• No
  
  

18

Within the past year, have you tried, used, or experimented with marijuana?

• Yes
• No
  
  

19

Within the past 5 years, have you tried, used, or experimented with powder cocaine?

• Yes
• No
• Required Question