Golf Operations Assistant Part Time

This position supports and assists in the daily operations of Blackberry Trail Golf Course. Job duties include providing customer service and operational support in the golf shop, cart barn, driving range, and on-course services. This is a multifunctional position in which the employee may be allocated to work in various capacities, depending on operational needs. The position requires a strong emphasis on customer service and a general understanding of the game of golf. Employee needs to be adaptable and willing to work on the weekends, holidays, and in the afternoons. Employees work under the direct supervision of the Golf Shop Manager and Assistant Golf Shop Manager.  The following duties represent the essential functions of the multifunctional positions. 

1. Cart Barn Attendant
   • Morning/opening Shift
     1. Interact with the golfer in a courteous, professional, and helpful manner.
     2. Stage golf carts for daily play.
     3. Return all keys to the Golf Shop and coolers to the Grille.
     4. Maintain the cleanliness of the cart barn and surrounding areas.
     5. Keep practice areas and driving range tee clear of range balls and baskets.
     6. Pick, clean, and supply range balls for customer use.
     7. Remove trash from golf carts after use and wash carts.
     8. Return carts to the designated storage locations and connect carts to the charging station.          
     9. Perform routine golf cart maintenance; checking tire pressure, battery water levels, etc.
     10. Frequently communicate with Golf Shop staff regarding cart availability/operational needs.          
     11. Report damaged or unsafe equipment to Golf Shop staff immediately.
     12. Perform other duties as assigned.
   • Afternoon/Closing Shift
     1. Interact with golfers in a courteous, professional, and helpful manner.
     2. Maintain the cleanliness of the cart barn and surrounding areas.
     3. Keep practice areas and driving range tee clear of range balls and baskets.
     4. Pick, clean, and supply range balls for customer use.
     5. Remove trash from golf carts after use and wash carts.
     6. Return carts to designated parking locations and connect for overnight charging.
     7. Transport garbage from the Grille, Golf Shop, and outdoor receptacles to the dumpster.
     8. Confirm all golf carts are accounted for, clean, parked properly, and charging.
     9. Report damaged or unsafe equipment to Golf Shop staff immediately.
     10. Secure the cart barn and activate alarm systems.
     11. Perform other duties as assigned.
2. Starter/Marshall
   • Starter
     1. Greet and interact with golfers in a courteous and professional manner.
     2. Inform players of course conditions, policies, and local rules; and maintain the proper pace of play by ensuring groups start on time and in an arranged manner. 
     3. Monitor for food, beverages, and coolers prohibited outside in accordance with facility policy.          
     4. Maintain accurate records of golf carts and equipment rentals.
     5. Communicate with the Golf Shop to confirm the tee sheet is accurate and up to date.
     6. Coordinate with on-course Marshalls regarding pace of play concerns.
     7. Performs other duties as assigned.
   • Marshall
     1. Interact with golfers in a courteous, professional, and respectful manner.
     2. Inform players of course conditions, policies, and local rules; promote a reasonable pace of play, exhibiting courtesy and diplomacy when enforcing rules. 
     3. Monitor for food, beverages, and coolers prohibited outside in accordance with facility policy.          
     4. Provide pace of play information to the Golf Shop and Starter.  
     5. Monitor course conditions and cleanliness, to include picking up trash, repairing ball marks, and filling in divots.
     6. Assist Cart Barn Attendants as needed.
     7. De-escalate minor conflicts and refer unresolved issues to the Golf Shop.
     8. Performs other duties as assigned.
3. Golf Shop Aide
   • Provide professional and courteous customer service to all patrons.
   • Answer telephone calls and provide accurate information, schedule and manage tee times.
   • Sign in golfers and process transactions using the point-of-sale system.
   •  Issues annual golf passes and maintains accurate records.

1. High School Graduate
2. Must be 18 years of age
3. Must have a current/valid Driver’s License

1. Must have strong verbal and written communication skills.
2. Must have excellent customer service and interpersonal skills.
3. Must be able to communicate effectively with supervisors, coworkers, and the public.
4. Must be able to multitask and work in a fast-paced environment.
5. Must have general knowledge of the game of golf.
6. Must be proficient in basic computer skills, including point-of-sale systems and mobile devices.
7. Must be able to work independently with minimal supervision and be part of a team.  

Supervision:
Employee works independently with minimal supervision. Employee works under the direct supervision of the Golf Shop Manager and Assistant Golf Shop Manager.

Physical Demands (with or without accommodations):

1. Prolonged standing, walking, and bending, 
2. Ability to lift up to 40 pounds with or without reasonable accommodations.
3. Ability to work outdoors in extreme heat/cold and inclement weather conditions.

Equipment/Tools Used
Golf carts, range picker, golf ball washer, water hose, air compressor, hand and power tools, ladder, mop, broom, vacuum cleaner, IPad/tablet, computer, general office equipment, point-of-sale systems.

Applications may be used for up to ninety (90) days for similar job postings.

The City of Florence, Alabama, is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities.