Housing Services Specialist-Public Housing

POSITION RESPONSIBILITIES 

• Provides excellent customer service to both internal and external customers.
• Interviews applicants/residents for the Rental Community Management Program (Low Income Public Housing and HUD Multi-Family) for determining eligibility, recertifications, explains housing program obligations, verifies information on the reexamination/recertification forms and determines continued eligibility of residents.
•  Calculates tenant rents, utility allowances, and utility reimbursements (where relevant).
• Conducts briefing sessions and educates applicants on program obligations.
• Negotiates repayment agreements for approval by the Assistant Housing Director - Housing Authority.
• Issues leases and lease addendums to applicants and residents. 
• Initiates Termination of Assistance of residents in non-compliance, non-performance, or other grounds in conformance with established Housing Authority policy and procedures.
• Maintains applicant, resident and unit files, including a historical record for each resident file.
• Completes annual recertifications of residents in conformance with Housing Authority policy.
• Pulls files for reexaminations, schedules appointments for reexams, makes revisions, calculates rent adjustments, and notifies residents in writing of changes.
• Generates and mails correspondence or notices to residents for appointments, changes in rent, lease reminders, termination of assistance, etc.
• Assists with the monthly processing of checks receivable and checks payable with program residents; prepares and balances individual data sheet for the Assistant Director’s reconciliation.
• Files necessary information into resident/unit files, including preparing and distributing incoming/outgoing mail.
• Provides data entry for all adjustments or changes to resident data.
• Conducts field interviews as needed.
• Conducts unit inspections on a regular basis such as annual inspections, move-in inspections, housekeeping inspections, etc.
• Counsels residents and assists in resolution of conflicts between neighbors.
• Performs clerical duties such as answering telephone, general typing, filing and mailing correspondence.
• Prepares monthly reports to advise team lead and supervisor of caseload status.
• Ensures assigned caseload completed in a timely manner and balances caseload actions with Rental Community Management rent roll.
• Researches, analyzes and documents programmatic issues or complaints and applies proper action to the problem.
• Contributes to team effort by accomplishing all other duties assigned.
• Reviews monthly police reports for the assigned property to monitor any criminal &/or drug related activities on or near the community per Crime Free Multi-Housing Policies.
• Other duties as assigned.

To review the full job description for this position, please click the following:LINK

MINIMUM REQUIREMENTS

• Two years of college level coursework.
• Two years interviewing experience in a position with a public agency, social service agency, or equivalent public contact office.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements. 

DESIRED EXPERIENCE AND TRAINING

• Associate degree in Business, or related field preferred.
• Experience in social work or housing related field.
• Experience with income-based assistance programs.

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Regular attendance is an essential function of this job to ensure continuity.

CURRENT COMPENSATION AND BENEFITS: 

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.  

 Our total compensation package includes best-in-class benefits and an annual salary of $47,049.60 - $70,574.40, based on the candidate's qualifications and experience. Plus:  

• Arizona State Retirement System with 100% Match  

• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of 12%   

• 457 Deferred Compensation Options  

• Up to 4% Annual Pay for Performance Increase  

• Group Insurance including Health, Dental and Vision coverage  

• Flexible & Health Savings Accounts  

• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty  

• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance  

• First-Time Homebuyer Assistance  

• Qualified Public Student Loan Forgiveness Employer  

• Tuition Assistance  

• Employee Clinic, Telehealth, Wellness Program & Incentives  

• Tobacco Cessation Program  

• Employer Assistance Program  

• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards 

• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers 

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

Salary : $23 - $34