What are the responsibilities and job description for the Customer Service Representative - Solid Waste position at City of Fayetteville, NC?
Description
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville's Public Services Department is currently recruiting for a Customer Service Representative for our Solid Waste Division to serve as the first point of contact for City residents via phone and email; to answer questions and/or direct residents to the correct area of City government to address their questions/concerns.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as the main point of contact for City residents via phone and e-mail; respond to requests for information about City policies and services.
- Interact with other departments, divisions, and outside agencies; assure information that affects other employees, departments, and/or divisions is communicated in appropriate forums to the proper recipients.
- Respond promptly and courteously to the service needs of customers.
- Develop and maintain positive working relationships with internal customers.
- Complete call logs and reports.
- Maintain accurate records to conduct tracking and timely follow-up of customer concerns and complaints.
- Create and process work orders for service requests.
- Create/maintain an environment conducive to good employee/management relations; understand, recognize, and appreciate the differences amongst employees and work to seek common understanding.
- Compile data; prepare and submit accurate and timely reports as assigned.
For a complete job description, click here.
MINIMUM QUALIFICATIONS
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Two years of experience in customer service related responsibilities. Experience working in a call center is preferred.
Training:
Equivalent to completion of the twelfth grade.
LICENSING & CERTIFICATIONS:
Required:
None.
Preferred:
None.
From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of skills testing, including, but not limited to: Keyboarding, MS Excel, MS Word, Customer Service: Telephone, Applying Policies, Proofreading, and a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.
An Equal Opportunity Employer