What are the responsibilities and job description for the Guest Services Coordinator position at City of Farmington Hills?
Description
START DATE & WORK SCHEDULE
ASAP
This is a part-time position with a maximum of 25 hours per week. Must be able to work ALL shifts.
Examples of Duties
Availability to open and close the facility, counting cash, assist guests and passholders with memberships, day passes, class registrations and check-ins. Ensure Guest Services Assistants are responding to WebTrac emails, assist in training, ensure memberships are done correctly, ensure ALL day pass paperwork is scanned and uploaded to guests accounts in a timely manner, ensure guest and member photos are on file. Train new hires and call waitlist for camps and activities. Ensure all cash handling procedure are documented and enforced.
Typical Qualifications
SPECIAL SKILLS & TRAINING
Proficient in all aspects of computers, preferably Microsoft Word, Excel, Internet-based online systems, and RecTrac. Excellent communication skills, customer service, and multi-tasking skills for extensive interaction with the public. Typing (35 wpm), filing, ability to problem solve, and possessing working knowledge of general office equipment.
Previous Work Experience
One year of customer service experience. Experience working in recreational facility setting.
Supplemental Information
Education
High school graduate or equivalent preferred. Must be at least 18 years of age.
START DATE & WORK SCHEDULE
ASAP
This is a part-time position with a maximum of 25 hours per week. Must be able to work ALL shifts.
Examples of Duties
Availability to open and close the facility, counting cash, assist guests and passholders with memberships, day passes, class registrations and check-ins. Ensure Guest Services Assistants are responding to WebTrac emails, assist in training, ensure memberships are done correctly, ensure ALL day pass paperwork is scanned and uploaded to guests accounts in a timely manner, ensure guest and member photos are on file. Train new hires and call waitlist for camps and activities. Ensure all cash handling procedure are documented and enforced.
Typical Qualifications
SPECIAL SKILLS & TRAINING
Proficient in all aspects of computers, preferably Microsoft Word, Excel, Internet-based online systems, and RecTrac. Excellent communication skills, customer service, and multi-tasking skills for extensive interaction with the public. Typing (35 wpm), filing, ability to problem solve, and possessing working knowledge of general office equipment.
Previous Work Experience
One year of customer service experience. Experience working in recreational facility setting.
Supplemental Information
Education
High school graduate or equivalent preferred. Must be at least 18 years of age.