What are the responsibilities and job description for the Guest Services Coordinator position at MJR Digital Cinemas?
The Guest Services Coordinator operates in a multi-team environment, providing virtual guest support across multiple communication channels—including phone, email, social media, Google, and other third-party platforms. The position is responsible for delivering timely, accurate information to guests while also supporting the marketing team by managing all online and social platform interactions.
Guest / Member Services Focus
- Monitors and responds to corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level
- Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
- Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
- Assists with the processing of all website Gift Card sales and assists in Voucher Management as needed
- Acts as the Account Representative for all Loyalty members for both MJR and Emagine Theatres
- Assists with requests for donations and sponsorships as needed
- Executes audits of various loyalty member activity
Experience and Qualifications:
- Theatre experience is preferred, not required
- Experience in a role with guest/customer service or similar experience preferred
- Proficient in Microsoft Office Suite (Word, Excel, Power Point, etc.) and ability to learn new software
- Excellent communications skills: written/verbal
- Strong attention to detail and problem-solving skills
- Driven to succeed and take initiative
- Excellent time management skills and ability to multi-task and prioritize work