What are the responsibilities and job description for the Maintenance Service Ticket Writer position at City of El Paso, TX?
Requirements
MOS Code: None
Education and Experience: A High School diploma or GED, or higher, and one (1) year of experience in automotive service writing or automotive service work.
Licenses and Certificates: None.
General Purpose
Under general supervision, process work orders for equipment maintenance or repair and maintain accurate records.
Typical Duties
Process work orders. Involves: Write work/repair orders, review mechanics notes, and verify labor, parts and fluid charges, close and file work orders. Maintain files for warranty or recall repairs completed at dealerships. Post repairs performed by vendors.
Maintain vehicle and/or facilities repair history records. Involves: Computer data entry of vehicle or maintenance repairs, road calls, accidents, sublet repairs; encode labor operations and correct data as needed. Record operator vehicle inspection and repair requests. Run daily shop productivity reports of the number of vehicles in shop or out of service, date brought in, sublet, status and count and percentage of vehicles available for service. Run periodic or ad hoc reports.
Interact with supervisors, other departments, drivers, vendors, contractors and coworkers. Involves: Answer telephones. Provide status of work in progress to department representatives or drivers. Provide accurate information to inquiries. Dispatch field service calls.
Perform related duties as required. Involves: Perform duties of immediate supervisor or coworkers as necessary to ensure continuity of operations during absences. Assign unit numbers to newly purchased vehicles and create a base maintenance record to register vehicles.
General Information
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note: Required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
