Management Support Technician, Senior (Police Administration)

The Management Support Technician, Senior (Police Administration), provides clerical and administrative support to the Administration team within the Police Department. This position performs a variety of administrative duties, including processing documents, responding to inquiries from internal and external customers, and assisting with coordinating daily office operations. The Management Support Technician, Senior (Police Administration), supports specialized assignments as needed and ensures the accuracy, organization, and confidentiality of departmental information. This position requires strong organizational skills, attention to detail, sound judgment, and the ability to handle sensitive law enforcement information while providing efficient and reliable administrative support.

 FY27 New Hire Salary Range: $24.33 - $27.56 per hour 
 Salary Range:  $24.33 - $34.06 per hour

• Health & Wellness:
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA) & Flexible Spending Plan (FSA)
  • Telemedicine
  • Wellness programs (early detection, lifestyle modification, disease management)
  • Employee Assistance Program (EAP)
• Life Insurance:
  • Employer-paid basic life and AD&D insurance, plus supplemental life options
• Retirement:
  • Arizona State Retirement System (ASRS)--mandatory program, shared employee/employer contributions 
• Supplemental Benefits:
  • Employee recognition & reward program
  • Tuition reimbursement
  • Discounted Northwest Valley YMCA membership
• Paid Leave:
  • Holidays: 10 City Holidays
  • Vacation: 80 hours per year, increases with length of service
  • Sick Leave: 96 hours per year
  • Service Leave: 10 hours per year

JOB CLASSIFICATION SUMMARY

Job Classification Title: Management Support Technician Senior

Working Title(s):  Management Support Technician, Senior (Police Administration)

FLSA Status:  NE        

Safety Sensitive: No    

Pay Grade: 8

DISTINGUISHING CHARACTERISTICS

Organizational Role: Paraprofessional-Operational

Supervision Exercised: None

Budget Authority: None

Competency Rank(s): N/A

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities and requirements. The essential duties and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned as determined by the City of El Mirage.

This is the third level in a six level Management Support classification series responsible for performing skilled administrative/management support services requiring the ability to read and interpret standard policies and procedures to customers and other staff. Incumbents may serve in a senior role to other staff, reviewing work and providing coaching and/or handling sensitive legal or law enforcement documents.

The following is intended to describe the core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the City’s needs.

POSITION SPECIFIC DUTIES

• Provides administrative and clerical support to department personnel, supervisors, and command staff.
• Serve as a primary point of contact for vendors, providing timely support, resolving issues, and coordinating requests to ensure smooth operations.
• Prepare reports, spreadsheets, statistics, and presentations as requested by department leadership.
• Assist with special projects, audits, department initiatives, and administrative assignments.
• Prepares, types, copies, scans, and files routine documents, forms, and correspondence.
• Perform other administrative duties and responsibilities as assigned.

• Knowledge of operating and program policies and procedures.
• Applicable business systems, databases, and/or spreadsheets.
• Quality assurance methods and techniques as applied to written and financial data.
• Techniques and methods for organizing and prioritizing work.
• Basic methods of research and data-gathering.
• Formats and practices for correspondence and reports.
• Basic business accounting and budget monitoring methods.
• Filing and record-keeping practices.
• Customer service practices.
• Use of and properties of supplies and equipment.
• Applicable operating policies and procedures.
• Modern office technology.
• Software or computer applications required for assignment.

• Following directions and meeting standards.
• Adhering to operating policies and procedures.
• Accessing business systems or databases to enter, monitor, and retrieve data.
• Gathering and compiling data.
• Providing attention to detail.
• Proofreading and error correction.
• Business math computations.
• Preparing documents and reports from established information and following a standard format.
• Organizing files and records.
• Providing effective customer service.
• Using assigned tools and equipment, including computer applications.
• Communicating and understanding in order to follow instructions and provide information.

Education and Experience:

High school diploma or GED and 3 years of related administrative support, customer service, financial processing, and/or records management experience; or an equivalent combination of directly related education and experience.

Certifications/Licenses:

• Based on assignment to the Police Department: Terminal Operator Certificate, Level B, within the timeframe established by the Police Chief.

ADA INFORMATION

Type of Work:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Physical Requirements:

The following physical activities are essential to the performance of the job:  reaching, standing, walking, grasping, talking, hearing, seeing, repetitive motions.

The following physical activities may be performed but are not essential to the job:  stooping, kneeling, crouching.

Work Environment/Conditions:

Work is routinely performed in an indoor office environment.

• Consider only the most qualified applicants for the succeeding examination processes.
• Application and review (Training and Experience Evaluation).
• Interview.
• Appointment subject to successful completion of a pre-employment background examination.

All communication regarding application status and interview notifications will be sent via email—please monitor your junk/spam email for communication, as it will come from a system-generated source. 

Salary : $24 - $28