What are the responsibilities and job description for the Neighborhood Services Specialist I (Parking Enforcement) position at City of Eau Claire, WI?
Salary: $28.60 - $34.16 Hourly
Location : Eau Claire, WI
Job Type: Temporary
Job Number: 2026-00034
Department: AS-NEIGHBORHOOD SERVICES
Opening Date: 04/23/2026
Closing Date: 5/4/2026 11:59 PM Central
Job Description
Are you passionate about keeping the community clean, safe, and well-organized? As a Neighborhood Services Specialist I, you'll play a key role in enforcing parking regulations, ensuring compliance with municipal ordinances related to trash collection, zoning, parking, and more. This position offers a mix of fieldwork and administrative tasks, including inspections, investigations, and community engagement. If you have a strong eye for detail, excellent communication skills, and knowledge of municipal codes, this is the perfect opportunity for you. Help us make a difference in our neighborhoods!
This is a full-time limited term position that is grant funded through December 2026. Continuation of the position beyond 2026 is dependent on future budget appropriation.
Requirements:
Preferred Qualifications:
Additional Reasons to Apply:
Application Deadline: Monday, May 4, 2026 at 11:59 p.m.
Interviews expected to take place Wednesday, May 13 2026. Candidates will be notified via email if selected to interview.
JOB DESCRIPTION
POSITION SCOPE
Under general supervision, performs administrative and field inspection duties in the enforcement of laws, ordinances, and regulations.Participates in all work activities of the code compliance program including trash collection, parking, overnight parking, sign code, and zoning. Must have knowledge of municipal ordinances, regulations, standards and policies, record keeping skills, and experience with computers.
ESSENTIAL FUNCTIONS
Performs the full range of code enforcement duties; performs a variety of field and office work in support of the code compliance program and parking enforcement. Utilizes appropriate enforcement procedures to achieve compliance where discrepancies with ordinances and codes exist.
Conducts inspections/investigations to determine compliance and enforces compliance with the following ordinances: zoning, land use, nuisance housing, health and safety, trash, blight, parking, sign code, inoperative motor vehicle, parking lot and driveway surface, sidewalk snow removal, weed, yard and lawn, and improper storage of furniture.
Follows the City's code compliance program ensuring that work is performed in a timely manner and conforms with established policies, procedures, and regulations. Coordinates code enforcement activities with the Eau Claire City-County Health Department and appropriate City of Eau Claire departments in enforcing the various ordinances.
Reviews, analyzes, and evaluates code enforcement cases and problems; and takes effective action for their correction. Documents violations by securing photographs and other pertinent data; research ownership records, prior complaints, municipal codes and ordinances, and State regulations to establish whether a violation has occurred.
Issues notices, orders, citations, or informative material as needed; maintains records of all orders, violations, and compliance. Prepares correspondence and reports.
Assists homeowners, designers, contractors, municipal departments, businesses, and others in interpreting ordinances and in achieving compliance with applicable ordinances.
Operates the division's permitting and inspection tracking network computer system.
Assists with the parking permit program, including applications and reporting, enforcement, and the servicing of permit machines and handling of complaints.
Performs parking enforcement duties including enforcing parking control ordinances of the City of Eau Claire including:
Overnight calendar parking ("Alt-Side Parking") throughout the city.
Parking restrictions in time-restricted zones, loading zones, handicapped zones, and prohibited parking areas, municipal lots, and parking ramps throughout downtown Eau Claire and issues parking citations when necessary.
Reports all enforcement hardware (license plate readers in parking garages, mobile printers, handheld units, computers, etc.) out of order, street signs down, or damaged and in need of repair, missing signs, etc.
Recommends alternative methods to achieve code compliance involving application of related laws, ordinances, and regulations, consults with the Neighborhood Services Manager, City Attorney, City staff, property owners, Police and Fire Departments, and other City departments.
Recommends and assists in writing code revisions to achieve practical and equitable regulations.
Receives and assists in responding to and resolving difficult and sensitive resident inquiries and complaints, reports from other agencies and departments on alleged violations of City-related zoning, municipal codes, and ordinances.
Maintains effective working relations with co-workers, the public, downtown businesses, and other supervisory personnel.
Maintains knowledge of principles and methods of investigation utilized in code enforcement inspections; technical terminology used in zoning, including regulations and requirements for court evidence documentation; court procedure; criminal and civil law; legal rights of residents; rules of evidence; building, housing, parking, and abatement codes; and geographical characteristics of the city and enforcement needs in each area, district, or neighborhood.
Must have knowledge of municipal ordinances, regulations, standards, policies, and record keeping skills. Must be able to record data associated with the activities of the position.
Must be able to present clear, concise, and credible testimony, supported by factual evidence and sound analysis, in legal and administrative proceedings.
NON-ESSENTIAL FUNCTIONS
Performs related duties as required.
EDUCATION/EXPERIENCE/CERTIFICATIONS
A high school diploma or equivalent (GED, etc.) is required. An associate degree in a related field or two years of relevant work experience is preferred.
Must have at least one year of experience with systems design, data analysis, and computers and software.
Must possess or obtain (within 30 days of hire) and maintain a valid Wisconsin Driver's License.
Must be at least 18 years old.
SKILLS/ABILITIES
Must be able to visit resident households to interact with residents regarding code compliance, including in an enforcement capacity and in difficult customer service situations.
Maintains prompt, predictable, and regular physical attendance.
Must be able to take direction and work well with others.
Must be able to concentrate and perform accurately.
Must be able to react to change productively and handle other tasks as assigned.
Must be able to back-up fellow co-workers.
SUPERVISION/DIRECTION RECEIVED
Neighborhood Services Manager, Parking Administrator
SUPERVISION/DIRECTION EXERCISED
None
WORK ENVIRONMENT
Work is performed in the field at residences, businesses, etc. under all weather conditions and in a general office setting. Occasional lifting of less than 50 lbs.
WORK HOURS
This position requires flexible working hours to meet parking enforcement needs.
The City of Eau Claire is an Equal Opportunity Employer.
CITY OF EAU CLAIRE FRINGE BENEFITS
CLERICAL EMPLOYEES
(Effective January 1, 2026)
Benefits listed are for full-time employees. Regular part-time employee benefits are prorated based on the budgeted hours of the position except for vacation which is prorated based on the number of hours actually worked. Health Insurance benefits for employee working thirty hours or more per week shall not be prorated.
BENEFITS AVAILABLE IMMEDIATELY UPON EMPLOYMENT
Paid Holidays
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day.
Floating Holidays
Three floating holidays to be taken at the employee's discretion with supervisory approval each year, except as noted below. Employees hired January 1 - June 30 are entitled to three floating holidays during the first year of hire. Employees hired July 1 - December 31 are entitled to one and one-half floating holidays during the first year. Employees terminating prior to July 1 are entitled to one and one-half floating holidays. Floating holidays not used within the calendar year will be forfeited.
Sick Leave
One day per month accruable to 120 days.
Wisconsin Retirement System
As required by state law, the City and the employee are each required to contribute into the Wisconsin Retirement System. The total contribution is 14.4% of earnings, with the City and the employee each contributing 7.2%.
Deferred Compensation Plans
Available participation in a 457 retirement savings plan offered by the City. Contributions cannot exceed the annual maximum limit allowed by the IRS.
Roth Plans
Available participation in the Roth 457 and Roth IRA retirement accounts offered by the City. Contributions cannot exceed the annual maximum limit allowed by the IRS.
Supplemental Worker's Compensation Pay
Upon the determination of eligibility, the City shall pay a regular full-time employee who is injured on the job the difference between their regular salary and their worker's compensation payments, as long as the employee is on injury leave, but not to exceed 90 days for the same injury. If an employee receives the full 90 days of injury leave and is still unable to return to work, the City Council may at its' discretion grant an extension of injury leave.
Employee Assistance Program
Available to all employees and their families.
BENEFITS AVAILABLE THE FIRST OF THE MONTH FOLLOWING 30 DAYS OF SUCCESSFUL CITY SERVICE
Life Insurance (Department of Employee Trust Funds)
Available participation in the Basic, Supplemental, Additional, and Spouse and Dependent life insurance program. The City pays 50% of the basic life insurance premium. The amount of insurance is dependent upon the annual salary of the employee.
Active Employee Health Insurance
The City pays 85% of the cost of the health insurance premium for an active regular full-time employee.
Dental Insurance
Employee pays 100% of the monthly premium. Employees working 20 hours per week, or more are eligible.
Vision Insurance
Employee pays 100% of the monthly premium. Employees working 20 hours per week, or more are eligible.
Long-Term Disability Insurance
City pays 50% of the monthly premium. Employees working 30 hours per week, or more are eligible.
Flexible Spending
Optional participation in a health care and/or dependent care Section 125 pre-tax reimbursement account, subject to IRS regulations. Employees working 30 hours per week, or more are eligible.
Additional Ancillary Benefits
Employees working 20 hours per week or more are eligible for short-term disability, voluntary life/accidental death and dismemberment, critical illness, accident and hospital indemnity insurances. Employee pays 100% of the monthly premium.
ADDITIONAL BENEFITS
Educational Assistance & Incentive Pay
City may pay a portion of tuition per the Educational Assistance Program.
If hired prior to and receiving incentive pay on December 31, 2023, employees may be eligible for incentive pay at their rate on said date and according to details of the plan for eligible regular full-time employees.
VACATION SCHEDULE
The standard vacation accrual schedule for an employee working a 40-hour work week schedule is as follows:
Years of Continuous Service
Annual Vacation Accrual
Start of employment up to 1 year of service
80 hours
After 1 year of service
120 hours
After 5 years of service
136 hours
After 9 years of service
160 hours
After 13 years of service
176 hours
After 17 years of service
200 hours
Non-represented regular full-time and regular part-time employees hired on or after January 1, 2023, shall receive 40 hours vacation on their first day of employment, with the number of hours subject to proration based on hours worked and position vacation accrual schedule. If employment is terminated prior to one year of service, the employee will reimburse the City for any used hours on their final pay check.
01
Are you at least 18 years old?
02
Do you have a valid Wisconsin driver's license?
03
Do you have at least one year of experience with systems design, data analysis, computers, and software?
04
If yes, please briefly explain your experience.
05
Do you have customer service experience?
06
If yes, please briefly explain your education and/or experience.
Required Question
Location : Eau Claire, WI
Job Type: Temporary
Job Number: 2026-00034
Department: AS-NEIGHBORHOOD SERVICES
Opening Date: 04/23/2026
Closing Date: 5/4/2026 11:59 PM Central
Job Description
Are you passionate about keeping the community clean, safe, and well-organized? As a Neighborhood Services Specialist I, you'll play a key role in enforcing parking regulations, ensuring compliance with municipal ordinances related to trash collection, zoning, parking, and more. This position offers a mix of fieldwork and administrative tasks, including inspections, investigations, and community engagement. If you have a strong eye for detail, excellent communication skills, and knowledge of municipal codes, this is the perfect opportunity for you. Help us make a difference in our neighborhoods!
This is a full-time limited term position that is grant funded through December 2026. Continuation of the position beyond 2026 is dependent on future budget appropriation.
Requirements:
- Possess or obtain (within 30 days of hire) and maintain a valid Wisconsin driver's license
- High School Diploma or equivalent (GED, etc.)
- At least one year of experience with systems design, data analysis, and computers and software
- At least 18 years old
Preferred Qualifications:
- Associate degree in a related field or two years of relevant work experience
Additional Reasons to Apply:
- Receive 40 hours of vacation on your first day of employment, plus earn 80 hours of additional vacation time in the first year
- Receive 3 paid floating holidays and 8 paid regular holidays (in a calendar year)
- Potential to qualify for Public Service Loan Forgiveness
- Other excellent fringe benefits (paid sick leave, health insurance, life insurance, etc.)!
Application Deadline: Monday, May 4, 2026 at 11:59 p.m.
Interviews expected to take place Wednesday, May 13 2026. Candidates will be notified via email if selected to interview.
JOB DESCRIPTION
POSITION SCOPE
Under general supervision, performs administrative and field inspection duties in the enforcement of laws, ordinances, and regulations.Participates in all work activities of the code compliance program including trash collection, parking, overnight parking, sign code, and zoning. Must have knowledge of municipal ordinances, regulations, standards and policies, record keeping skills, and experience with computers.
ESSENTIAL FUNCTIONS
Performs the full range of code enforcement duties; performs a variety of field and office work in support of the code compliance program and parking enforcement. Utilizes appropriate enforcement procedures to achieve compliance where discrepancies with ordinances and codes exist.
Conducts inspections/investigations to determine compliance and enforces compliance with the following ordinances: zoning, land use, nuisance housing, health and safety, trash, blight, parking, sign code, inoperative motor vehicle, parking lot and driveway surface, sidewalk snow removal, weed, yard and lawn, and improper storage of furniture.
Follows the City's code compliance program ensuring that work is performed in a timely manner and conforms with established policies, procedures, and regulations. Coordinates code enforcement activities with the Eau Claire City-County Health Department and appropriate City of Eau Claire departments in enforcing the various ordinances.
Reviews, analyzes, and evaluates code enforcement cases and problems; and takes effective action for their correction. Documents violations by securing photographs and other pertinent data; research ownership records, prior complaints, municipal codes and ordinances, and State regulations to establish whether a violation has occurred.
Issues notices, orders, citations, or informative material as needed; maintains records of all orders, violations, and compliance. Prepares correspondence and reports.
Assists homeowners, designers, contractors, municipal departments, businesses, and others in interpreting ordinances and in achieving compliance with applicable ordinances.
Operates the division's permitting and inspection tracking network computer system.
Assists with the parking permit program, including applications and reporting, enforcement, and the servicing of permit machines and handling of complaints.
Performs parking enforcement duties including enforcing parking control ordinances of the City of Eau Claire including:
Overnight calendar parking ("Alt-Side Parking") throughout the city.
Parking restrictions in time-restricted zones, loading zones, handicapped zones, and prohibited parking areas, municipal lots, and parking ramps throughout downtown Eau Claire and issues parking citations when necessary.
Reports all enforcement hardware (license plate readers in parking garages, mobile printers, handheld units, computers, etc.) out of order, street signs down, or damaged and in need of repair, missing signs, etc.
Recommends alternative methods to achieve code compliance involving application of related laws, ordinances, and regulations, consults with the Neighborhood Services Manager, City Attorney, City staff, property owners, Police and Fire Departments, and other City departments.
Recommends and assists in writing code revisions to achieve practical and equitable regulations.
Receives and assists in responding to and resolving difficult and sensitive resident inquiries and complaints, reports from other agencies and departments on alleged violations of City-related zoning, municipal codes, and ordinances.
Maintains effective working relations with co-workers, the public, downtown businesses, and other supervisory personnel.
Maintains knowledge of principles and methods of investigation utilized in code enforcement inspections; technical terminology used in zoning, including regulations and requirements for court evidence documentation; court procedure; criminal and civil law; legal rights of residents; rules of evidence; building, housing, parking, and abatement codes; and geographical characteristics of the city and enforcement needs in each area, district, or neighborhood.
Must have knowledge of municipal ordinances, regulations, standards, policies, and record keeping skills. Must be able to record data associated with the activities of the position.
Must be able to present clear, concise, and credible testimony, supported by factual evidence and sound analysis, in legal and administrative proceedings.
NON-ESSENTIAL FUNCTIONS
Performs related duties as required.
EDUCATION/EXPERIENCE/CERTIFICATIONS
A high school diploma or equivalent (GED, etc.) is required. An associate degree in a related field or two years of relevant work experience is preferred.
Must have at least one year of experience with systems design, data analysis, and computers and software.
Must possess or obtain (within 30 days of hire) and maintain a valid Wisconsin Driver's License.
Must be at least 18 years old.
SKILLS/ABILITIES
Must be able to visit resident households to interact with residents regarding code compliance, including in an enforcement capacity and in difficult customer service situations.
Maintains prompt, predictable, and regular physical attendance.
Must be able to take direction and work well with others.
Must be able to concentrate and perform accurately.
Must be able to react to change productively and handle other tasks as assigned.
Must be able to back-up fellow co-workers.
SUPERVISION/DIRECTION RECEIVED
Neighborhood Services Manager, Parking Administrator
SUPERVISION/DIRECTION EXERCISED
None
WORK ENVIRONMENT
Work is performed in the field at residences, businesses, etc. under all weather conditions and in a general office setting. Occasional lifting of less than 50 lbs.
WORK HOURS
This position requires flexible working hours to meet parking enforcement needs.
The City of Eau Claire is an Equal Opportunity Employer.
CITY OF EAU CLAIRE FRINGE BENEFITS
CLERICAL EMPLOYEES
(Effective January 1, 2026)
Benefits listed are for full-time employees. Regular part-time employee benefits are prorated based on the budgeted hours of the position except for vacation which is prorated based on the number of hours actually worked. Health Insurance benefits for employee working thirty hours or more per week shall not be prorated.
BENEFITS AVAILABLE IMMEDIATELY UPON EMPLOYMENT
Paid Holidays
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, and Christmas Day.
Floating Holidays
Three floating holidays to be taken at the employee's discretion with supervisory approval each year, except as noted below. Employees hired January 1 - June 30 are entitled to three floating holidays during the first year of hire. Employees hired July 1 - December 31 are entitled to one and one-half floating holidays during the first year. Employees terminating prior to July 1 are entitled to one and one-half floating holidays. Floating holidays not used within the calendar year will be forfeited.
Sick Leave
One day per month accruable to 120 days.
Wisconsin Retirement System
As required by state law, the City and the employee are each required to contribute into the Wisconsin Retirement System. The total contribution is 14.4% of earnings, with the City and the employee each contributing 7.2%.
Deferred Compensation Plans
Available participation in a 457 retirement savings plan offered by the City. Contributions cannot exceed the annual maximum limit allowed by the IRS.
Roth Plans
Available participation in the Roth 457 and Roth IRA retirement accounts offered by the City. Contributions cannot exceed the annual maximum limit allowed by the IRS.
Supplemental Worker's Compensation Pay
Upon the determination of eligibility, the City shall pay a regular full-time employee who is injured on the job the difference between their regular salary and their worker's compensation payments, as long as the employee is on injury leave, but not to exceed 90 days for the same injury. If an employee receives the full 90 days of injury leave and is still unable to return to work, the City Council may at its' discretion grant an extension of injury leave.
Employee Assistance Program
Available to all employees and their families.
BENEFITS AVAILABLE THE FIRST OF THE MONTH FOLLOWING 30 DAYS OF SUCCESSFUL CITY SERVICE
Life Insurance (Department of Employee Trust Funds)
Available participation in the Basic, Supplemental, Additional, and Spouse and Dependent life insurance program. The City pays 50% of the basic life insurance premium. The amount of insurance is dependent upon the annual salary of the employee.
Active Employee Health Insurance
The City pays 85% of the cost of the health insurance premium for an active regular full-time employee.
Dental Insurance
Employee pays 100% of the monthly premium. Employees working 20 hours per week, or more are eligible.
Vision Insurance
Employee pays 100% of the monthly premium. Employees working 20 hours per week, or more are eligible.
Long-Term Disability Insurance
City pays 50% of the monthly premium. Employees working 30 hours per week, or more are eligible.
Flexible Spending
Optional participation in a health care and/or dependent care Section 125 pre-tax reimbursement account, subject to IRS regulations. Employees working 30 hours per week, or more are eligible.
Additional Ancillary Benefits
Employees working 20 hours per week or more are eligible for short-term disability, voluntary life/accidental death and dismemberment, critical illness, accident and hospital indemnity insurances. Employee pays 100% of the monthly premium.
ADDITIONAL BENEFITS
Educational Assistance & Incentive Pay
City may pay a portion of tuition per the Educational Assistance Program.
If hired prior to and receiving incentive pay on December 31, 2023, employees may be eligible for incentive pay at their rate on said date and according to details of the plan for eligible regular full-time employees.
VACATION SCHEDULE
The standard vacation accrual schedule for an employee working a 40-hour work week schedule is as follows:
Years of Continuous Service
Annual Vacation Accrual
Start of employment up to 1 year of service
80 hours
After 1 year of service
120 hours
After 5 years of service
136 hours
After 9 years of service
160 hours
After 13 years of service
176 hours
After 17 years of service
200 hours
Non-represented regular full-time and regular part-time employees hired on or after January 1, 2023, shall receive 40 hours vacation on their first day of employment, with the number of hours subject to proration based on hours worked and position vacation accrual schedule. If employment is terminated prior to one year of service, the employee will reimburse the City for any used hours on their final pay check.
01
Are you at least 18 years old?
- Yes
- No
02
Do you have a valid Wisconsin driver's license?
- Yes
- No
- No, however, I'll be able to obtain within 30 days
03
Do you have at least one year of experience with systems design, data analysis, computers, and software?
- Yes
- No
04
If yes, please briefly explain your experience.
05
Do you have customer service experience?
- Yes
- No
06
If yes, please briefly explain your education and/or experience.
Required Question
Salary : $29 - $34