What are the responsibilities and job description for the MFC Site Supervisor (Part-Time) position at City of Dubuque, IA?
Position Summary
**Position works 20 - 25 hours per week with flexibility to business needs within MFC hours including afternoons, evenings and weekends on occasion:
Monday - Thursday 12-8 p.m., Friday 12-5 p.m. and Saturday 10 a.m.-1:00 p.m.
GENERAL SUMMARY:
Foster a positive, welcoming, and belonging environment. Assist both team and community members and serve as the point person for visitors, program participants and volunteers. Adapt and problem solve in a fast-paced environment, considering the needs and interests of individuals. Promote and supervise the day-to-day activities of the Multicultural Family Center.
Job Duties
- Welcome and register visitors in a positive manner.
- Respond to questions, facility requests and provide tours.
- Ensure the Center is clean, presentable, and set up for activities.
- Monitor the inventory of site materials, supplies, and equipment.
- Research and purchase materials and equipment for the MFC, adhere to budget given.
- Ensure compliance with MFC policies and procedures to visitors and volunteers.
- Work with a variety of computer software programs and maintain accurate and complete records.
- Understand and demonstrate equipment and technology usage in the Center.
- Work closely with City departments, non-profits, community groups and other groups using the MFC.
- Assist with development and implementation of programs and events.
- Gather and share community feedback regarding current and future facility and program needs.
- Assist with implementing and deployment of surveys and assessments.
- Support and interact with youth (some at-risk) in grades 6-12 to provide positive adult interaction.
- Develop relationships across generations.
- Serve as a role model exhibiting appropriate behavior and redirect inappropriate behavior.
- Provide resources, comfort, and encouragement to individuals and families.
- Assist with marketing including creating flyers, email newsletters, website management, and social media.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Intercultural Competencies: Professional experience working with populations. Understanding of traditionally marginalized communities. Ability to establish and maintain effective working relationships across cultural differences.- Emotional Intelligence: Understanding people's reactions and being able to empathize with the needs of traditionally marginalized communities and community members.
- Critical Thinking, Judgement, Decision Making, Problem Solving, and Negotiation: Thinking about the pros and cons of different ways and options to solve a problem and choosing the best one. Noticing a problem and figuring out the best way to bring people together to solve the problem.
- Flexibility: Able to adapt and modify daily instruction or plans based on predicted and unforeseen circumstances.
- Written and Verbal Communication: Skilled at communicating both verbally and in writing and the ability to engage diverse groups of people in a conversation and maintain professionalism while doing so.
- Computer and Technology: Ability to work with computer software programming and applications, website management and social media.
- Customer Service: Knowledge of principles and processes for providing customer services which includes developing and maintaining effective working relationships, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Monitoring/Public Safety/Security: Keeping track of how well people and/or groups are doing in order to make improvements. Knowledge of relevant equipment, policies, procedures, and strategies for the protection of people, data, and property.
ENVIROMENT AND PHYSICAL DEMANDS:
- Frequently required to sit, stand, walk, run, kneel, crouch, crawl, be able to stand or walk for extended periods.
- Set-up and tear-down of tables, chairs, moving furniture and bringing supplies up and down stairs on a regular basis.
- Occasionally lift and/or move up to 35 pounds.
- Occasionally be exposed to outdoor weather conditions.
- The typical noise level in the work area is moderate to high on occasion.
Qualifications
MINIMUM QUALIFICATIONS:
- Possession of a high school diploma.
- Minimum of one-year related experience.
- Driver’s license and access to a reliable vehicle with insurance coverage consistent with City requirements.
PREFERRED QUALIFICATIONS:
- Ability to speak dual or multiple languages.
- College level coursework from an accredited college or university in Sociology, Social Work, Cross Cultural Studies, Psychology, or related field.
Supplemental Information
SUPERVISORY STATUS: Functional
FLSA (OVERTIME) STATUS: Non-exempt
RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within fifty (50) miles of the corporate limits of the city of Dubuque as soon as practicable after appointment, but within two years of appointment.
Our Commitment to You
The City of Dubuque is committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities, in compliance with all applicable federal and state laws. Our organization provides equal opportunities for all individuals, fostering a workplace that values innovation, collaboration, and work-life balance. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our growing community. In accordance with legal obligations our policies and practices are designed to ensure fair treatment and foster a respectful workplace where all are encouraged to apply.